Jewel Paradise Cove Adult Beach Resort & Spa

Erik Mroz

We spent a four day mini-holiday at Paradise Cove to celebrate our 10-year wedding anniversary. We had a great time! The service was top-notch and the concierge helped us book two excursions off-property. We enjoyed the pools and beaches. The food was above-average overall but the shining stars were the jerk shack and platinum. Be sure to check out the nightly concerts and spend an hour singing at the piano bar. My only minor criticism is that the room was a bit smaller and could use some freshening up. Yet, I wasn't there to spend a lot of time in the room. It was kept clean. The shower always had hot water. The bed was comfy - especially after a day in the sun! A great place!

Lewis Brinson

Just returned from my second trip to Jamaica where I stayed at Jewels for the second time as well. Janelle who serviced my room while I was away enjoying the resort or excursions, she did an exceptional job every time. I highly recommend requesting a room in her area if you can. I will definitely be back for a third time sometime in the future. Also shout out to the bar tender Jermaine he took care of my friends and I with out beverages with speedy service.

Jessica Tolbert

Jewel Paradise Cove claims to be an all-inclusive resort. However, the overall quality they provide is not consistent with being a high-class hotel. There were some great experiences with the excursion staff, omelet chefs, and spa specialists who were very friendly and accommodating. The food was delicious and the Coral Cafe buffet was my favorite restaurant. The excursions my group and I bought to see Dunn's Falls, Catamaran, and Snorkeling were enjoyable and included transportation and a meal at Margaritaville. Despite the positive experiences I did have, the rating I gave the resort is based on the overwhelmingly negative experiences I had while there. I visited this resort last week with 3 other friends, and we stayed in two different rooms. We booked as a group, but we were placed in two different buildings. Each of our rooms were on the 3rd floor and there were no elevators, so it was very painful to go up and down the stairs during our trip since two people in our group had physical ailments. We were also told that tipping was completely voluntary, however, we were pressured for tips by the bellhop even though there was no check-out assistance when we left. In both rooms, there were old blood stains on the sheets from previous use on two different days. When I reported this via phone and in person to the front desk and housekeeping, they were not concerned or surprised. I was told that my sheets would be changed by the end of the day. No one apologized for the unclean, gross sheets and they were not changed until that evening. We were not told that the rooms exterior doors were outside and not enclosed in a hallway or building or that the rooms have internal adjoining doors. We were concerned about this for security reasons, especially since we had to slam the doors so they would close and latch properly. Additionally, concierge/room service and mini refrigerator restocking (complimentary sodas and bottled water) had to be called multiple times to receive any service. We were also promised robes and slippers during our stay but they were nowhere to be found- keep that in mind when packing if you decide to visit this hotel. When ordering at the bars and restaurants, be prepared with your own large water bottle to get refills and stay hydrated in the 80+ degree heat and extreme humidity. Although bottled water is complimentary, any requests are met with reluctance or frustration. Also, If you plan to order a frozen alcoholic beverage, do so before 3 pm (the bars open at 10 am) because they run out of ingredients fairly quickly. Jamaica is a beautiful country and the people I encountered who visited the resort, participated in our excursions, and lived there were very friendly, outgoing, and helpful. I will be back to visit Jamaica but I will not stay at Paradise Jewel Resort and Spa.

Sean Blake

This resort was fantastic. From day one we had a blast here. The staff were amazing and made the stay spectacular. Janice at the swim up bar at the emerald lagoon is wonderful and has an extension ladder challenge that everyone should try. Antonio is the life guard in the same pool and he always keeps the party going! We played so much volley ball because his energetic spirit would never let the game die. I also need to tell you about the omelette bar and this fantastic artist named Merric Adams. This dude can make an omelette. He has flair and style, throwing the contents of the pans ten feet in the air simultaneously with both hands. He made breakfast an experience. Not only was it a show, but this was hands down the single greatest omelette I have ever eaten. I don’t know if the resort management reads these, but these employees are a treasure and deserve some sort of bonus. Do not let them get away!

Franke

4/5 stars: The resort offered so much to do that we did not leave during our 5 night stay. We were especially fond of the property flora tour. Our room was comfy and everything was easy to get to. However the room was somewhat small (we chose the biggest option) and service coordination needs improvement. It seems they could benefit from an electronic tracking system for reservations, multiple times we were told had a reservation however when we arrived we were not on the list (a piece of paper); perhaps a system that all staff can access which updates electronically would be beneficial versus relying on pen/paper. Through this we were not able to go scuba-diving even though we reserved ahead of time... however the pools/beach area & activities were great. Something else lacking was the room service/after hours grill. It was incredibly difficult to get room service even though it is advertised in many locations. Had to call MANY times before someone from the front finally got me through. So after that I started going down there to order in-person and the cook seemed annoyed every time. So those were two points against the resort: lack of motivation for the room service and lack of coordination for reservations. Otherwise we enjoyed all of the restaurants we went to, the buffet did not have much variety compared to other resorts we've been to however the food was great. The resort is adults only so it was nice and relaxing. Select staff members truly made the experience awesome, namely Christa the butler and the daytime bartenders for the Sunken Treasure bar. Christa was always smiling, did their best to help and make us comfortable, and was very informative. There were 2 bartenders at the main pool bar during the weekdays, a woman who took orders at pool side and a man who was helping but I think he ran the dry side: both of them were great and really made us feel welcome. Overall: we got what we paid for. We really enjoyed ourselves at this resort, we hope they will continue to improve processes and hope the individuals we mentioned are recognized for outstanding service.