Sandy Haven Resort

Melinda Middlebrooks

We are very well-traveled and can accept some issues regarding our accommodations. However, this stay was a horror show. On a return trip to this “resort” we were so disappointed that the hotel environment (the property itself) was is in significant disrepair and neglect. We spent the first 3 days of our stay in the reception area, on the phone or in discussions with management (when they could be found) trying to have the air conditioning repaired. The staff seemed despondent and their work environment oppressive. The hotel lost a good chef and now the food itself was tasteless and, at times inedible. The food service was extremely slow. The rooms were in disrepair and the pool was consistently dirty. After several discussions with the owner, Ms Chen and the elusive Mr. Robinson (who was consistently either “not in his office or was at lunch) no alternative room or compromise on the bill was offered. Based upon her words and behavior, Ms. Chen apparently thinks customer service is a thing of the past and was extremely curt and rude. We checked out early and found a nice hotel and escaped a miserable situation. Unless you enjoy disrepair and bad management, go anywhere else.

Ted Theodore Theo Rosnick

STAY AWAY I went to Sandy Haven 7 years ago and it was really fantastic. The condition of the hotel was excellent, clean and the staff was great. I just got back from a 2 week stay this March. It was horrible. They’ve let the hotel go to trash. Ms Chen, the owner, is rude and very distressful. She doesn’t care about the guests. She literally laughs at you when you speak to her. She’ll letting the place go downhill as she’s building a new hotel down the beach. This is NOT a luxury boutique hotel!! I was in the most expensive room, a beach front suite for 2 weeks. I didn’t have water in my room for 3 days. Bathroom was filthy. TV didn’t work. The bartender Keon is the rudest person I think I’ve met. He treats the guests horribly. He makes you feel that you’re inconveniencing him. The deck in the breakfast area was not only rotting, but there were many rusty nails sticking up. The food was horrendous. The service at the restaurant was a joke. Many of the other guests also got serious stomach problems which lasted for days. I was told it was the bacteria in the water that got us all sick. The saving grace was one of the managers, Michelle. She was amazing and did everything she could to correct all of the short comings. Most of the safe were very friendly and helpful but were clearly unhappy working at Sandy Haven. The hotel was going to make it up to me for having such a horrible time until they offered me a discount for my “next” visit to Sandy Haven. They should have knocked money off this stay. What a joke. I’ll NEVER go back to this hotel. I’ve been to Negril 24 times and this was by far the worst hotel I’ve been to. I could go on and on about other problems but i don’t want to waste any more of my time. The ONLY great thing about this hotel, is their beach. DO NOT GO TO THIS HOTEL

Michele Aboumrad

My 2nd solo stay was amazing. I was treated like a queen by all staff. The views and proximity to the beautiful 7 mile beach were literally steps away. Rohan, Pops, Mr R,, security, lovely breakfast severs, front desk personnel, groundskeeper, and housekeepers went above and beyond to make me feel safe and well cared for. Chris is the best chauffeur in Jamaica, in my humble opinion. I will be back again. Oh...and the omelets and banana pancakes are incredible.

Dee Dee

NOT LUXURY but has the potential to be with better care and management. First, the location is awesome, sits right on the walkable beach near shops, food, bars, music, etc. On the 2nd day of our 5 day stay, a strong storm came through and pushed piles and piles and piles of seaweed all along the coast, making it impossible to get in the water at all or enjoy the beach. THE PROBLEM WAS neither the hotel's pool nor jacuzzi were clean or operational, so we could not use them!!!! (We sat watching guests next door at the COCO PALMS RESORT enjoy their pool and having a blast). The nice cabanas in the website pics were dirty and gross. Basically, all the pics on their website over represented the place. I was really disappointed that they made NO effort to clean up the amenities that they advertised so that guests could have a decent time and AT LEAST get what we paid for. The "free" breakfast was hardly worth the trouble of sitting down for, better to go to a nearby restaurant and pay. The food I ordered from Bongos on the first night (jamaican pasta) was delicious, but the entire menu is too overpriced. On a good note, the Bongos staff are hard workers and super nice. But overall, I feel ripped off! Basically paid $1200 for a place to lay our heads and shower but nothing more. This is nothing against the staff at the resort. Most were very professional. But NO, I would never book here again, nor would I advise you to either. Trust me, you can do better. Also forgot to add that one evening we did not have hot water and the electricity would flicker and briefly cut off a few times during our stay. Overall, Jamaica was as beautiful as always, and the people are such a pleasure to connect with ❤️.

Malisa Price

So this was our third time staying here and all I can say is we will never come back. The place has certainly went down hill and the showers are so dirty you are better off using the ocean!! The worst part is we travelled with two other couples and we paid 1000.00 more than our other friends that had the same room as us. We tried talking to the manager and general manager Mr Robinson and Mr wright and all they did was blow us off until our last day and only wanted to offer us an upgrade for next year!! We have never been treated so bad by and hotel. I would not recommend this place at all and even the front desk people agreed with us and felt bad as the way they treated us!!