Sunset At The Palms Resort

Daniele Cuppari

This beautiful resort feels like a total immersion in a botanical garden, surrounded by lush palms and vibrant birdlife. The bungalow-style rooms add a unique, peaceful touch to the experience. It is worth noting that this isn't a "party" destination; the atmosphere is quiet and never feels crowded. Evening entertainment is low-key and charming, featuring "Piano Paul" at the martini bar or the occasional poolside band. ​While the food was generally okay, I would have loved to see a wider variety of tropical fruits and traditional Jamaican dishes. The highlights were definitely the Chef’s Showcase and the a la carte dinner; the quality during those evenings was where the resort truly shined. ​Although the property isn’t beachfront, the walk to the sand takes only a couple of minutes, and there is always a guard available to help you cross the road safely. The beach area is well-equipped with a bar, grill, and very clean restrooms. There are plenty of chairs available, though you'll want to head down early if you have your heart set on a cabana (usually a few becomes available early afternoon).Staying for the sunset is a must! Available on the beach are also free watersports. ​The true heart of this resort is the people. The staff and locals are incredibly happy and inspiring, and they are the primary reason I would return. A special mention goes to the friendly resident cats and goats that add so much character to the grounds.

Charles Vandersluys

My wife and I absolutely love Sunset at the Palms and have stayed at the resort several times over the years. The beautiful setting, friendly staff, and relaxing atmosphere are the reasons we keep coming back. We were booked for another one-week stay beginning January 9, but unfortunately, about two weeks before our trip my wife became very ill with the flu. Her doctor prescribed two inhalers, and then, just two days before our departure, she developed a lump on the side of her neck the size of a golf ball. After a visit to the hospital, she was given medication that warned of severe diarrhea as a possible side effect, potentially lasting up to two weeks. She simply was not well enough to travel. I still made the trip because she did not want us to lose everything we had paid for. When I arrived, I spoke with Danna Grant, one of the managers, and she was very kind and understanding. She suggested that Air Canada Vacations might be able to help and that I could possibly be charged as a single traveller. I appreciated her concern and willingness to assist. After returning home, I contacted Air Canada Vacations and provided medical information, hoping that at least my wife's unused resort portion could be refunded. Unfortunately, that did not happen. While I understand that travel companies have policies, I also wish Sunset at the Palms had been able to provide some assistance or a refund directly for the unused resort stay. As loyal returning guests, it was disappointing to lose that money because of a genuine medical emergency that was completely beyond our control. This experience has not changed how we feel about the resort itself. We still think Sunset at the Palms is one of the nicest places to stay in Jamaica, and the staff have always treated us warmly. We simply wish there had been a little more flexibility and compassion for long-time guests facing an unexpected medical situation.

Oksana Reymer

We stayed at Sunset at the Palms for 3 nights as a couple. Overall, our stay was okay, with some highlights and some disappointments. One important thing to note (which I wish I had paid more attention to in reviews): the beach is across a busy road. The resort does have staff and a system to help guests cross, but it still wasn’t the most relaxing or seamless experience and took away from the “easy beach access” feeling. The property itself is beautiful, very lush and tropical, and once you’re on the beach, the water and views are absolutely gorgeous. The rooms were fine, nothing special. Housekeeping did a very good job and kept the room clean. However, the shampoo and conditioner were clearly diluted with water, which felt disappointing for a resort at this level. Service was mixed. Some staff were kind, but not everyone was friendly. One uncomfortable moment stood out: when we arrived and went to lunch, I explained that I have food allergies and asked what options were available. The server didn’t make eye contact, didn’t respond verbally, and quietly walked away. Later I realized she went to the kitchen to check, which I appreciated — but the lack of communication felt awkward and unwelcoming in the moment. The food was good but not great — enjoyable, but not particularly memorable. We were also surprised by how limited the fresh fruit options were. In summary, the resort has a beautiful setting and stunning beach, but the beach access, inconsistent service, and small details kept the experience from being truly relaxing or special. Our stay was fine, but not one we’d be eager to repeat.

Lee _G3

We spent a week at SATP and thoroughly enjoyed it. The location is beautiful, with the log cabins set within the trees. It never feels overcrowded, as there is plenty of space for all guests within the spacious grounds. The staff are amazing, so friendly and polite, always wiling to go that extra mile to make your experience that bit better. We found the dining experience wonderful, but of course it depends on what you are after. There was plenty of choice for breakfast, and we spent most lunch times at the Grill Palm Breeze, as we only wanted a small snack. Evenings we spent mostly enjoying either the Chef's Showcase or the Lotus Leaf restaurant. Both of these are fine dining in smaller quantities, which suited us well, but if you prefer larger portions, there is the evening buffet available. The food in these restaurants was superbly presented and varied, and we looked forward each evening to see what the Chef's Showcase would present next. The restaurants never felt overly crowded, as guests came and went at different times. In terms of the accommodation, we stayed in a Deluxe room, which understood would be further away from the main road. However, we were still very close to the road and early mornings there was a high amount of road noise. This is due to many of the cabins only having insect nets and shutters, although we did notice that several cabins now have glass fitted, which may well help with reducing noise from outside. We used ear plugs and were able to get a good nights sleep, but it is something to be aware of. We personally thought that the rooms furnishings matched the style of the hotel (Bali style we have read), although the rooms could perhaps do with a bit of a refresh. The bathroom appeared to have been recently renovated, with modern shower fittings. If you want an ultra modern hotel, this is not for you, and there is plenty of choice in the area that offer large modern hotels. People have complained about getting to the beach, which is across the other side of the busy main road. However, it is probably only around 100 to 150 metres from the hotel, and there were always security staff to ensure that we safely made it across the road. It was hardly an inconvenience to get across. The SATP beach was, in our opinion, the best in the bay, with no sea grass. The grounds were well maintained, and the sand cleared of any debris every morning. The pool, although relatively small, was never overcrowded, and we never had an issue finding a pool chair to sit on. We enjoyed a couples massage in the open pavilion in the grounds (we were told that the massage on the beach is no longer available which was a shame), the 1 hour went so quickly. Overall, we thoroughly enjoyed our stay, and would definitely return in the future (we hope to be invited to the returners dinner). The atmosphere is very relaxed, there is no noisy entertainment at night, it is just a lovely place to chill for a few days. Thank you SATP for a memorable stay!

jen h

Most wonderful Jamaican experience. Our first time and we were treated like family. We are family now. The staff are friendly and their service is top notch. The lush grounds, the unique accommodations, the beautiful beach. I understand completely why many people return time and time again.