Desire Riviera Maya Resort

marcela samaca

This place is simply amazing!!! can’t even describe it, people are so welcoming, the staff went far and beyond our expectations. Carlos the guy from security at night is always on point and focus on his job. Martha is great! She solve everything and make our stayed outstanding! Alberto even sing for us, when we had our romantic dinner by the beach! Eduardo is so polite and always make sure that we had what we need! Africa! The super woman!! She runs back and forth never stop, always with a big smile making sure you are been take care:) Definitely going back soon!

Angie Larsen

The playmakers make the resort a fun place. Ilse is by far the best with the guest. Kevin is also so much fun and has endless energy. One doesn’t need to be in the lifestyle to have a great time. The resort is still in the soft opening so they are working out kinks. All the renovations are beautiful!

David Frances

The resort and staff are absolutely amazing The new pool and Eden area are top notch. The hot tub area is beautiful. Plus the beautiful playmakers are hot and incredible at keeping the fun going. The evening entertainment/shows are so amazing and sensual. We will definitely be going back soon.

Suzie Thompson

I don’t know where to start Desire is amazing resort. With the new addition The Eden it’s even more gorgeous. Sometimes when places go bigger they lose that great service and staff interaction. Not here. So beautiful, relaxing, so clean and all restaurants are amazing. The pools are so clean as well as the beaches. If you like to hear rockin music and entertainment the Eden new pool is for you. If you like a little quiet then hit the OG pool. Both of both worlds. Now the staff is a whole different level..Always attentive and welcoming. First off we had Abel, and Amberto. Our bugles. Such wonderful men. They answered any questions we had made sure we were taking care every morning until the end of the day. They made our reservations for dinner and helped me when my husband got ill. They told me what to buy at the Lobby store and checked up on him to make sure he was feeling better. Which of course he did after a day or two. Over and beyond. Then there is Augustine, Ivan, and Ever. You can see Augustine at the new lobby/pool bar. Always has a huge smile on his face and loves to offer you a tequila shot. And always had our morning mimosas ready once he’d see us walk up. We enjoyed many conversations with him. Ivan will take care of you while you hangout at the quiet pool or beach. You’re never forgotten while relaxing in the sun. A lot of resorts offer a you butler service on the beach and you only see the once or twice. Not here. Ivan was very attentive and checked on us before we could finish a drink. Which we love. His cousin was working the pool bar with him and made amazing mixed drinks when we asked them to surprise us with something. You can find Ever at the beach bar. Which has swings for bar seats and shaded so you can take a break from the sun and enjoy his yummy drinks.. Ask for his amazing Espresso Martinis! With his splash of fire ball. So delicious. That bar is so relaxing as well to just enjoy the beach view and breeze. Wow! The resort is super clean and the guests are not pushy about the lifestyle . Everyone we’ve met have been awesome and even when we tell them we aren’t they still will see you and chat it up. So in conclusion if your thinking about going but nervous. Don’t be. Whether your into or not it’s beautiful resort with over the top and friendly staff this is the place. We plan to go back for our 9th trip in September. I’m already counting it down. Thank you to everyone from check in, lobby gift shop , waitress /waiters, butlers, bartenders, play makers, room attendants and grounds keepers. You are all so kind and hard working. See everyone in September.

Chris Jones

I booked a stay for June 2024 in November of 2023 and paid a $1,790 deposit. I attempted to cancel on Feb 20th due to a change in plans, months in advance, and well within the full refund window. They sent an email confirming my refund fairly quickly, but stated the refund process "might take over 45 working days". I waited 45 days, no refund, and wrote them again. They didn't respond. I threatened negative reviews. They stated that they could refund it via a bank transfer. I sent the information. No transfer. In early May, they stated that refunds take a long time, and I might see a refund in mid-June. Anyway, based on this experience I wouldn't recommend dealing with these people. They are sketchy. There is a reason they take your deposit via PayPal.