Unico 20° 87°

Ashley G

I will say I had the highest hopes for this resort. I actually previously missed a trip here and wanted to try it so bad I thought I just had to book… After booking a last minute trip for four nights I can’t say I would recommend this place. The hotel overall was ok, which is not what I would expect based on the price. We had a swim out, but the pool could use refinishing as could the shower. The room was just another room, nothing spectacular. Of the four nights we were there the cleaning was inconsistent… we asked for shower gel everyday multiple times because ours was empty from the beginning and it was never brought we ended up buying some… also we called for towels everyday because once the room was cleaned they would take the towels and leave nothing, she told us to just call because it was faster when asked. Only one of the nights were our sheets turned down which I would have appreciated the nights prior. Apparently we had a local host but I never saw them. The resort was strange. Not a very enthusiastic or fun resort, very much a lame energy. No music by the pool, the pool was also like a jacuzzi it was so hot. Also strangely one of the days the power went out over five times and other days only a few which was odd. Also walking throughout the hotel there was a vomit odor quite often which was nauseating. I think the service is better if you buy into their time share thing or that’s what I experienced. They engaged with people that were members and not really with those of us that weren’t which ya know I’m aware business is business but it doesn’t feel too good. We tipped well, but the service was dismissive and more often than not we overheard the staff complaining of guests in Spanish. Overall the drinks were good, the food was okay, but if you’re going to the Cancun/ Riviera Maya area maybe try somewhere else

Andrea Lindley

Our group had a so-so experience with UNICO 2087 in January. Let me start off by saying that the grounds and rooms are very nice but food and drinks are just decent compared to other resorts at the same price level. UNICO customer service was extremely poor in regards to traveling with a group of 8. In order for us to eat any dinners together, we would have had to make reservations at any single restaurant weeks in advance. I understand that this is how some resorts operate, but the UNICO concierge service knew ahead of time that we were traveling as a group and did not mention that reservations were necessary. In addition, my husband and I spent multiple days at the resort on our own. We checked in on a Saturday, and there were multiple restaurants the next Thursday and Friday that were already completely booked for TWO diners. This is just silly! Who wants to plan every meal in advance when traveling to a beach all inclusive? Additionally, our group of 8 requested to be in the same block of rooms in order to share a swim up pool. I do realize that this was a request and was in no way guaranteed, but UNICO originally put 6 of the guests at one swim up pool and separated me & my husband to a different building, although they were aware that the group was specifically traveling to the resort for my birthday. UNICO made a huge fuss that it was not possible for my husband and I to be with the rest of the group, while three rooms in that block were currently vacant. Eventually they did give us one of those three rooms, but the lack of customer service and attention to detail was well below what this same group has experienced at other resorts. On a positive note, the restaurant, bar, & room service employees were all amazing. Our group collectively decided that the experience was bad enough that we would never recommend a group travel here. Our experience as a party of 2 (after the rest of the group departed) was much higher than it was as a group of 8.

Stephanie Cook

My husband and I just spent 5 nights at this resort for our honeymoon. We had Alberto as our local host and he was awesome! Extremely helpful in booking spa services and dinner reservations. Eugene was our waiter by the pool every day and he was outstanding. The tablet in our room didn’t function properly but that’s minor compared to all of the great things. Pro tip: if you want great poolside service, you should bring cash. We tipped a bit heavily on day 1 and the outstanding service carried through the week. The people who work by the pool are constantly working hard and they should be compensated for that. I highly recommend this resort!

leepanthers9

We came here for our anniversary and enjoyed it very much. Alberto was our concierge and was so helpful! I needed ice packs for travel and he arranged for that to happen. We had a Ocean view room that we loved, it was clean and beautiful. The bathroom was spacious and had a modern design. The view was breathtaking and we enjoyed breakfast out on the balcony a couple times. Staff was great, check in and check out was a breeze. We were welcomed at check in with a warm towel and a fresh drink. Great adult resort. The cons, unfortunately one of the pools were closed due to maintenance. They tell you at check in to go and reserve a chair at the pool early and this creates a problem at the pool. We also sat through a presentation that was very aggressive toward the end, but you can easily just say No to that, but we got a free massage for enduring lol. Overall beautiful resort with great service.

Tarisa Haas

I can’t say enough about how much we enjoy this resort Laura our concierge was top notch she went above and beyond making sure we had everything we needed to make our stay perfect, we will definitely request her on our next visit. It was sad to say goodbye for now to her. All the staff are very accommodating I wish I could remember all the wonderful names of our servers, but our beach butler Maria and server on the beach Louis were a lot of fun and gave us many laughs. The food is the best we’ve had at a all-inclusive 5 star.