Kalima Resort & Spa Phuket

Parth Shah

Firstly, the resort is way better looking in person than on photos. When we arrived, the check in counters were slow. And one of the guys was courteous whilst the other was rude and abrupt. They did upgrade us though, and the room view was spectacular. We needed a buggy to get around as it's only stairs and not access friendly at all. Except 2 people who were good( one of the people at the front desk and one at breakfast), most of the staff are cold and unhelpful. We asked the concierge for matches or a cigarette lighter, and the guy said 'no have go to 7-11' and cut the call. I then called the front desk and they promptly sent one up. Why does one of the staff say no and one says OK? Another day, we tried asking a few people for suggestions on places to see and where to go jet skiing, the staff didn't want to help and just kept saying go to a beach and figure. How is this a five star hotel? Another day, we asked for a buggy, and they said go down now it's there. We went, and the guy left in front of us. We went up to call the buggy again, and 15 minutes later the buggy comes with another guest. The reception staff says that there's only 1 buggy and someone needed it for check in. Firstly, if your resort isn't access friendly, keep more buggys. I have had a knee surgery recently and need the buggy. And how is it an excuse to cater to a new guests when the existing ones are waiting? We had asked for the buggy first and he was there. To 'compensate' the director or manager offered us spa coupons, which was a nice gesture. The spa was fantastic. However, at check out they tried to put the spa on the bill, which was apparently complimentary with the vouchers. Then they said OK we ll take it off. Not even apologetic about the mistake. Another day, at the poolside we asked for towels and they happily gave us 2. The next day another guy said 'you should have towels bring them from your room'. What kind of attitude is this?! They gave us towels the previous day so we didn't know we had to get our own from the room. And even if we did, it's a 5 star hotel, the least they can do is smile and get us 2 towels. One of the bartenders was super nice though. Also, other guests were blasting their own music in the pool, and the staff did nothing even though most other guests were super u comfortable. Finally, there were many many bugs and Ants, which isn't in the staffs control but they could have put some repellent or done something about it. Also, we asked for the room to be cleaned at 12 and when we came back at 5 it still wasn't. The lady said she will do it in an hour. I mean 5 hours after we go out and requested a room cleaning, we expected better. There were MANY many small incidents at this hotel which made us feel unwelcome and was a 2 or at best 3 star experience. I've only mentioned a few. Finally, the breakfast and food was very good. Decent hotel, let down by terrible service and some atrocious behavior from staff. 2 star experience for a 5 star price.

Julie howlett

Clean, beautiful resort with excellent staff & service. Best breakfast buffet I’ve ever seen & enjoyed! Pool access room was lovely & extremely clean pools. Good options for dining & drinks at this large lovely resort. Fantastic kids play are, pool with slides & kids club🙌We really enjoyed the private beach at the very back of resort! You just need to negotiate & walk over a floating, pontoon boardwalk to enjoy a lovely clean beach swim❤️Large back area for kids play & a good back bar area for parents while overseeing children🙂We will be back next year! 10/10

Hussein S

I have to update my review because of the positive experience with Abner. He was always very polite and helpful, resolving all issues immediately to our best satisfaction. A master in his field, Kalima can be glad to have a man like Abner here. By far the best man, and I wish him and the hotel all the best. For this positive experience, I give 5 stars. Thank you! The rooms definitely deserve five stars. They were spacious, comfortable, and well-equipped, making us feel very comfortable during our stay. The location of the hotel was perfect for us - centrally located yet quiet with a magnificent view. It was exactly what we were looking for. Unfortunately, the service was disappointing. Some staff members were not very accommodating and did not seem interested in helping us with questions or concerns. This clouded our experience somewhat. However, there were, of course, also very good people!! There were some difficulties at the beginning, but the staff responded quickly and resolved the issues immediately. After that, everything went smoothly. The spa and massage were definitely highlights of our stay. The facilities were top-notch and the staff was professional and friendly. We really enjoyed relaxing there. Overall, our stay was mixed. While the rooms and the location of the hotel were great, the service was disappointing.

Lyanne Dalida

I love this resort!! The room was really clean and spacious. Room service is 24/7 so after a night out we would order room service & the food was so good! The prices were also very reasonable. The staff were also super kind and helpful. Abner was very helpful during our stay and answered all our questions.

Suleman Mota

Wow , what can I say Our stay at Kamila Resort surpassed all expectations. The room and service were exceptional. We opted for a pool access room, and it exceeded our expectations in every way. The room itself was spacious, boasting a generous bathroom and lounge area. The highlight was undoubtedly the plunge pool, which seamlessly connected to the shared infinity pool, offering breathtaking views of the sea. The attentive service from all staff members, notably Abner and Joe from the front desk, deserves special mention. They took exemplary care of us, catering to our every need with warmth and efficiency. Our experience at Kamila Resort was truly exceptional, and we can't wait to return.