Grand Palladium White Island Resort & Spa

nadia uccheddu

3-days stay. Before my stay, I contacted the hotel multiple times to have a smooth check-in: my other guest would arrive earlier than me (I am the purchaser), so I provided them with the guest’s passport and arrival times. I never received a reply. Upon arrival, my guest was asked to pay to have the room. Shocking. So I had to pay electronically while boarding my plane to allow check-in for my guest. Why do I never get a reply? After paying online, the amount was clearly not correct. I paid more than expected. When I finally reached the hotel, my explanation request was answered by an attendant that wasn’t even listening to the full question and brushed it off with “It’s tourist tax”. Turns out it wasn’t. Another attendant the day after realized the mistake and told me I would receive a call promptly to confirm the refund. Never received. I had to make my way to the lobby again to get a verbal confirmation I was going to be refunded. No call. Our request to have twin beds was fully disregarded. The room had mold at the base of the shower and the sealant was all ripping off. I had small face towels on day 1 that disappeared right after and never came back. The cocktails were extremely sweet and overloaded with pre-made syrups. They make up the recipes based on who is serving you (at some point they stated that a Negroni had no gin in it!) and they don’t prepare drinks where you can see them. Wild. It was impossible to have the waiters' attention during meals to order drinks, please be aware you’d better take them into the dining room from another bar before. There was absolutely no entertainment, it was as boring as it can get, especially since the weather was not nice. If you have a daily schedule, why the entertainers don’t even show up at the time of the event? Why have a schedule at all? I booked an a-la-carte restaurant, specifying the Mexican one, and I got the Spanish instead. Well, if the difference isn’t clear to you, I don’t know what to expect The cherry on top. Maybe it was destiny, but the day after I was able to book the Mexican restaurant, and it couldn’t go any worse. I can write a full chapter on this but I am sure I can give you an idea in a few lines. Sangria tasted like cough syrup, I never got side plates (we were sharing) so the table was soon a mess. The nachos package was left open for way too long, the supposed-to-be guacamole was a pre-made avocado sauce. We couldn’t order all the tacos we wanted for no apparent reason: the limit wasn’t written anywhere and people, it’s an all-inclusive, you know? But wait, there’s more. I received a tortilla that had a full whole in it. A whole! How am I supposed to wrap a taco in that?? Wait again, did you get the memo that fish tacos are not supposed to be only made by a tortilla taco and some pieces of dry super-fried fish? There should be some kind of coleslaw, herbs, tomatoes, and… just other ingredients?? And the same for the chicken ones, uh? It’s a complete dish! Funniest ever: your server asked us how the meal was. We said not good. And he took off. He disappeared! That was the masterpiece of professionalism. Bravi tutti! the food in the buffet was varied and overall good. The gym was decent and the pools were clean. By all means, be aware I am not writing this to improve your service: my critiques are so basic that it would be common sense to correct them as they should not exist at all. I am careless about you and what you will do with this, and I am not spending the time writing this review to do you a favor or improve you. I am writing this because potential guests need to be aware of what they are going to get for the money (lots) paid for their stay at this hotel. The fact that Ibiza is overpriced, doesn’t justify the plain lack of effort on your hand.

Micol

There are so many things that went wrong during my 3-days stay that I feel the need to use bullet points. 1. I was supposed to meet my friend at the lobby and share a room with her. My friend was in charge of the room but my plane would have landed earlier than hers, hence me arriving earlier at the destination. Before my stay, she contacted the hotel multiple times to have a smooth check-in: she made clear to the hotel personnel that I would arrive solo, so she provided them with my passport number and arrival times. She never received a reply. 2. Upon arrival, I was asked to pay in order to access the room. Shocking. So she had to pay electronically in a rush while boarding her plane to allow check-in for me. Why did she never get a reply? Why when she asked to pay in advance wasn’t it possible, but then it was suddenly mandatory to allow me to the room? Why we had to go through all this when she specifically asked you to solve the issue a week before check-in? 3. After paying online, the amount was clearly not correct. Guess what? She paid more than expected. When she finally reached the hotel, my explanation request was answered by an attendant that wasn’t even listening to the full question and brushed it off with “It’s tourist tax”. Turns out it wasn’t. Another attendant the day after realized the mistake and told her she would receive a call promptly to confirm the refund. Guess again? Never received. We had to make our way to the lobby again to get a verbal confirmation she was going to be refunded. No call. No apologies. Full attitude. 4. Our request to have twin beds was fully disregarded 5. The room had mold at the base of the shower and the sealant was all ripping off. 6. When I was still alone in the room, a “hotel smile caterer” -whatever that means- fully entered the room without knocking only to leave a card (?!) asking us to leave a review. Yes, here we are. She apologized and took off. Wild. 7. I had small face towels on day 1 that disappeared right after, and never came back. 8. The cocktails were extremely sweet and overloaded with pre-made syrups. They make up the recipes based on who is serving you (at some point they stated that a Negroni had no gin in it!) and they don’t prepare drinks where you can see them. Amateurs. 9. It was impossible to have the waiters' attention during meals to order drinks, please be aware you’d better take them into the dining room from another bar before. 10. English was a no-go with some waiters. 11. There was absolutely no entertainment, it was as boring as it can get, especially since the weather was not nice. If you have a daily schedule, why the entertainers don’t even show up at the time of the event? Why have a schedule at all? 11. I booked an a-la-carte restaurant, specifying the Mexican one, and I got the Spanish instead. Well, if the difference isn’t clear to you, I don’t know what to expect 12. Sangria tasted like cough syrup, I never got side plates (we were sharing) so the table was soon a mess. The nachos package was left open for way too long, the supposed-to-be guacamole was a pre-made avocado sauce. We couldn’t order all the tacos we wanted for no apparent reason: the limit wasn’t written anywhere and people, it’s an all-inclusive, you know? But wait, there’s more. I received a tortilla that had a full whole in it. A whole! How am I supposed to wrap a taco in that?? Wait again, did you get the memo that fish tacos are not supposed to be only made by a tortilla taco and some pieces of dry super-fried fish? There should be some kind of coleslaw, herbs, tomatoes, and… just other ingredients?? It’s a complete dish! Funniest ever: your server asked us how the meal was. We said not good. And he took off. He disappeared! That was the masterpiece of professionalism. Bravi tutti! By all means, be aware we are not writing this to improve your service but potential guests need to know what they are going to get for the money (lots) paid. The fact that Ibiza is overpriced, doesn’t justify the plain lack of effort on your hand

Kayleigh Blake

Is it normal service for your team to not respond and then to ignore your customers? I have a booking next month and I’m bringing my one year old baby and would like to ask very simple questions about the room and crib in preparation yet, I’ve emailed your email address recepcion.whiteisland@palladiumhotelgroup.com twice and had no response. Today I called reception twice and the women transferred my call both times to a booking call centre which was not correct, she didn’t want to talk to me or listen to my questions that was clear, and now, your hotel reception number will not answer the phone when I call… which believe me I’ve tried nearly 20 times since those first two calls. Is this the kind of service I have to look forward to when I arrive? So far, I’ve been left very frustrated and unsatisfied and I’ve not even arrived at the hotel. Very very unhelpful, what a waste of my time today.

franck guillet

Overall good, many efforts done for the quality of the food even if it is not perfect (quality of the coffee for the breakfast very poor, much better at the bar..) same for orange juice (fresh needed please) good services especially Maria the morning !

C

Great stay! Just got back from a 5 day stay with a friend. This hotel exceeded our initial expectations, we really enjoyed it! Fantastic food and drinks offer, there’s something for everyone. Very clean in the majority of areas. Most of the staff were great. Check in could have been quicker, took around 15 mins and we weren’t informed of the app - definitely download the app for menus etc - so handy. The pool was a lovely layout/ area, just a surprising amount of children with the usual screaming, splashing, running around etc. but otherwise peaceful with chilled music throughout the day. Basic but very clean and bright room, nice fresh bathroom with decent shower. Wifi was fantastic throughout, very strong signal. Reception really helpful with ordering taxis. Little entertainment, although there was a violin lady playing contemporary music one night which was fantastic to listen to. Will definitely return to another hotel in the Palladium group.