Occidental Caribe

Sarah Splain

Terrible hotel.. I don’t even know where to start. I see the same complaints dating way back in these reviews and nothing ever changes. It’s such a shame because the location and everything outside is beautiful. Clearly nothing will be done to fix these issues, so I highly recommend steering clear of this place!! In case you’re still not convinced, here are just some of the things we dealt with on our week long stay. When we arrived the first day, checking in took forever. We got to our room and it had a bad smell and wasn’t clean. The first morning I went into the bathroom and there was a giant cockroach on the floor. The toilet only flushed sometimes. The showers were cold most of the time. The shower bar and the toilet paper holder both broke off of the walls. Housekeeping didn’t hardly clean at all. We needed towels and toilet paper but when we called to get some to our room, it never came. The AC didn’t work well and we called countless times about it and no one ever came to help and I had a young child in my room. The second night, I got food poisoning from the buffet and ended up throwing up. The food here is terrible, the only good food was the pizzeria and the Japanese restaurant but a lot of times it took forever to get food/drinks. The soda here is ALWAYS flat. Most of the time the water they serve is warm. They will give you a menu at the restaurants but then a lot of times when you choose something they say they are out of it. They will serve you plates that are missing items they’re supposed to have. If you call the front desk with literally any problem they will do absolutely nothing. Some staff were friendly, but some were very rude. So so disappointed in this trip. While on vacation I shouldn’t have to worry about what I can eat for my next meal without getting sick, or bringing home cockroaches!!!! SOMETHING NEEDS TO BE DONE TO FIX THIS PLACE. It is very clear the people running this place only care about making money, and not taking care of their guests. Do better.

Lindsay Couto

The beach is large with lots of chairs, it’s honestly spectacular. The pools are a great layout for families although they were far from clean and if you want a shady area to sit you have to go out at about 5 am to mark your spot. The food was enjoyable and the a la cart restaurants were very good. It was difficult to get an early reservation in order to eat before the babies had to go to bed, you have to go down to guest services very early and request this and then go back later in the day to confirm. The service was overall quite poor, that’s not to say all employees were unhelpful but it was a mixed bag depending on who you got. I had to fill bottles of milk for my baby and many employees would give me a carton for the room but I did have one woman flat out refuse and only offered me a cup which wouldn’t fill even the whole bottle. Also there is no non-dairy milk option so if you or your child has an allergy this would be an issue. We were travelling with family and young babes so we asked for rooms to be close together ahead of time and were refused any help both ahead and at the resort when we landed. We also asked to reserve cribs and we’re told they were first come first serve so we had to bring our own travel cribs to ensure our babes had a safe place to sleep. If we didn’t ask ahead we could have shown up with no where for our babies to sleep. The rooms are dated which wasn’t a big deal to us but the toilets didn’t flush very well and the room wasn’t always cleaned daily, we each had a day where a room wasn’t cleaned or towels weren’t replaced. Overall the resort is a great size and the pools and amenities are great for young families but I would say the service really needs to level up to match the same standard.

Megan whalen

If you plan on booking here I would suggest you read!! Let’s be honest if you have travelled anywhere outside of North America you need to understand life is slightly different and you will need to navigate. The pros - the outside of the resort is amazing, the beach, the pool great. Highly recommend spending a bit extra and having a beach front dinner it’s excellent. Pizza at lunch is a must, Japanese and French, if you eat at the buffet line up at the hot plates. Learn to tip it goes along way, everyone was kind and helpful. The rooms were fine, for the cost - sure could use some upgrades but nothing horrible that the view didn’t take away. The pool and resort activities were excellent and lots always happening. The cons - there is really no amenities in the room, no beer or alcohol, cleaning needs improvement the girl came in the room daily and made the beds but often left towels on the floor and did not even take out garbage. There were no decor on the bed daily and even though we said we were on a honeymoon nothing was done for us. Our biggest complaint was the buffet, all other things were not a big deal. I think the owner / managers need to read the consistent feedback and implement some tweaks overall it’s worth the price of paradise for a week. If you are a complainer and have high expectations I’d suggest perhaps you move along. If you want a week away and can navigate the Caribbean time, and enjoy the pool and beach amenities you will be fine!

Jamie Serio

Well first and foremost. The place is infested with roaches, including the snack bar. I have pictures. The outside of the resort is awesome, but the room service ensued for the most part are horrible. I highly recommend Japanese and French food. And the pizzeria other than that you're going to be disappointed in the food there. We had no air the whole week. We were there and I did not get help to the very last day. They finally allowed me to have their fan from the main lobby, but it took me all week to finally get it because they could not fix the air conditioning. We had a two year old girl in her room and I told them that and it still did not matter. They simply said we will report it about fifteen times. I don't recommend anyone to go here due to the bad service and the roaches I seen in our room and at the snack bar. Some of these roaches were as long as your thumb.

Jennifer Kneebone

We had an amazing time at this resort! The entertainment was fantastic, the drinks delicious, service mostly great, pools phenomenal and beach access beautiful. The only downside was the food. The food was pretty bland and not what we expected for a resort. The same thing was served at the buffet every day. There was a poor selection of fruit which I thought would be abundant. The best thing in my opinion was the cream of wheat and the assortment of homemade breads. The French Restaurant was by far the best…highly recommend the French Onion and Lobster Bisque soups. We had the best time at the foam party at the pool and watching the Micheal Jackson impersonator at the open air theater! We did the buggy excursion that takes you to a cave that you can swim in (this was an amazing experience) and the catamaran excursion. They were overall pretty fun but be prepared to get bombarded by people trying to sell you stuff. There are not prices listed on products…they haggle with you on everything. The rooms are dated but comfortable. The facility is beautiful and the pools are seriously amazing. For the price we paid it is hard to complain about anything. We would definitely recommend this resort!!