Ancora Punta Cana

Susan Day

Okay, I know there are a lot of differing reviews on this place, but I am going to say that the resort itself needs some more TLC. We were told that it will be a two year process to get it up to the standards they are looking for. The service people are fantastic! In the restaurants they work very hard to make your vacation a total relaxing success. The pool activities are not quite what you would expect from a resort but they are trying. The food, well, too many buffets for our liking and not a whole lot of variety on them. The rooms have cosmeticly been redone but work still needs to be done to make them great. Doors are warped, handles are missing, cupboards have ragged edges from the humidity. Overall we had an enjoyable time.

Marilyn Ocean

Absolutely awful. It has been three weeks and they still have not returned my $190 fee that was supposed to be returned within 24 hours of leaving. This was charged to my card for incidentals. I have spoken to monstergg reservations on multiple times that have made the reservation as well as called the resort to no avail. My first room had black mold in the ceiling and an awful smell that made me sick with a headache and nausea. I finally got the room changed at 10 PM that night the first day they were supposed to pick me up at the airport and I waited for an hour and then I waited two hours for t to give me my room key. so although I traveled all day, my first day was basically wasted and my room had black mold when I went down to the pool the towels for the pool closed at 5:30 and I did not get into my room until 515. This is a huge place, and there are no signs and everybody gets lost. There was also no side of any security on the property felt very deserted and scary. It took me an hour and a half to find my room I had requested a room close to the restaurant and activities and on the first floor since the Dominican Republic has frequent power outages, they gave me a fifth floor room Away from everything when I requested a change the room they were going to give me had a worse smell and look of black mold which I posted on another site. Pool closes at 7 PM at night, which is ridiculous since it is still light out and this is supposed to be a vacation resort The food was very mediocre and a number of people got sick. I have been to this country many times love the country love the people, but this was the worst vacation ever. Also they were supposed to send a golf cart to take me to the restaurants and frequently. Just forgot to send it when I called. They said that they would send it and then nobody ever showed upto go to the beach to one of the vans and you’re stuck there for at least two hours the beach was extremely rocky which she that would cut your feet. The two excursions I tried to sign up for already booked. also, there was a rusty nail right in front of the chair that I was sitting on lucky that I saw it. It was a huge Rusty now at the pool that was deserted. There is all sorts of construction going on from early in the morning to late at night , They still owe me $190 .stay away. Worst vacation ever.!

Kimberly “Kimmie” Parks

I am absolutely amazed at the rave reviews this place has gotten. It was the worst location ever!. It is no where near the beach. The shuttle which takes you to the beach runs between 10-5p.m. There are 2 pools on the property which closes at 6 p.m. There is 1 restaurant and a pool side pop-up type dining. Very limited options. If you get hungry or want snacks late evening, you are simply out-of luck. There is nothing but construction going on around the property. You won't be site seeing, shopping, or anything remotely entertaining to pass time. They do have a friendly helpful staff. The rooms are definitely spacious and cleanish. Our room was next door to one which was being renovated, so it was super dusty in our entryway. Everything looked clean, but when the towel was on the floor in front of the shower it was covered in filth from the floor. The floors could definitely use a little soap and water. While there, we were unable to access the gym due to a malfunction of the fingerprint machine. The staff member would not unlock the door for our early morning workout. Yes he had the key. There is no early morning breakfast. Breakfast starts at 8am. The other restaurants in the courtyard are not included in your package. They are not affiliated with the resort. We were unable to get wash cloths once we arrived to our room. We called the dek several times and never received them. We decided to end our stay after the first night. It was just not a good place to spend your hard earned money. If you are thinking of staying here don't! I promise you will thank me later. The photos are misleading at best.

Nicole Clark

They have some amazing energy at this resort. Durracel and Sopito made our stay here with their great energy and were so welcoming. They always had different activities and made sure to engage their guests and treat them like family. The food was amazing, there was entertainment in the lobby bar every night and great service all around. This is definitely a place to come and visit. We had a blast and didn't want to leave but hope to come back soon.

Althea Aiken

They made sure you were not hungry. The breakfast was the best meal. I love Western Omelettes.