Holiday Inn Express New York City-Wall Street

Nancy Galvan

Absolutely regretted making a hotel reservation here.We had issues with our entire stay. From the moment we entered the room it had a very strong MILDEW and MOLDY smell coming from the bathroom. It was very likely the bathroom/shower floors were not properly cleaned or sanitized.More than likely they did no replace the shower curtains either. It such an overwhelming and awful smell. We ended up having to leave our window open just to get fresh air in. The toilet seat and toilet lid was completely broken. It was frustrating and uncomfortable having to use the bathroom in our room. Our bedroom linen was dusty and had clear visible BLACK MOLD on our bedding sheets. If you have any respiratory issues, I would advise you NOT to stay here. There has to be some sort of a HEALTH CODE VIOLATION due to the MOLD and STRONG MILDEW smell. During our stay there we had ants crawling on the floors. We addressed all of our issues and concerns with the front desk associate. Unfortunately none of our serious issues were ever resolved during our stay. We have reached out multiple times with the Housekeeping director, front desk associates, and the manager at Holiday Inn. Our issues and complaint have been intentionally ignored and dismissed. We’ve reached out multiple times via Email and phone. We are still being ignored. One of the worst customer service experienced. It was definitely not a hospitable stay for us.

Jackie Steel

This hotel has one of the most friendly receptionists I have ever met! We were originally booked in the hotel next doorbell when we saw the room they had to offer for 3 days we were mortified and refused to stay. We immediately went to the hotel next door, Holiday Inn Express and Anthony, one of their receptionists did everything possible to get us booked with them for 3 nights. With a bit of reshuffling it was sorted and we are truly grateful for that. The rooms are large, good bathroom, can't say anything about breakfast as we were never up early enough to have it due to late night partying!! Location was great and, Anthony is a credit to the hotel, many thanks to you. Jackie and Adrianna xx

jen cruz

90 water Street parking fills up fast if you have a car get there early staff was awesome. Destiny was awesome front check in beds were comfy great location Got charged three times on a prepaid but I caught it and the front desk staff reversed the extra charges. Check your bank statement ASAP Breakfast was awesome. Save money

Charles A. Lynch

Amazing location just a few blocks distance from subway entrances, views of lower Manhattan and the riverfront! Staff very friendly, especially Michael and Destiny who I chatted with a few times. Biscuits and gravy on the breakfast bar was the cherry on top! Some of the other reviews are tanking this place and they met all my expectations.

michael hunter

Update: 3/28/24 I now have been charged 4x excess charges on top of the $75 deposit. I talked to the front desk and I was hit again the next day with the same $238.49 charge per room for two days in a row on a prepaid in full reservation. So that’s almost a $1000 of unauthorized charges pending. I was assured the first time it would be fixed and the GM would reach out to me that day once it was corrected or first thing in the morning, neither happened and I woke up the next morning and see it again. This is ridiculous I would STAY AWAY from this hotel. You can also add there is a leak around the window in our room as the carpet is wet 4-5’ under it. The outlet sparked when my daughter attempted to plug her phone charger in, this whole place is one big liability and one incident away from a lawsuit AVOID THIS HOTEL AT ALL COST. The rooms were dirty upon arrival. One room the sink was clogged the second room the tub was clogged. We found black hair stuck to the shower wall and the light didn’t work. My daughter’s linen was dirty. The elevator doesn’t always work as expected. The maintenance and cleaning is really bad. Sad really, it’s in a good location.