Heronissos Hotel

Georgia S

Foteini is a wonderful manager, welcoming, full of passion and friendly. She made the hotel! Food was amazing, staff really friendly and the house keepers are always on top of cleaning! I’ve never been to a cleaner hotel! The bar staff are patient and so are all the staff. Thank you for a great holiday! 🎉🇬🇷☀️❤️

Adeola Adelakun

Arrived at Heronissos Hotel today and what a disappointing experience so far. Arrived at the hotel after a long day of travelling and the receptionist took over 30 minutes to check us in. I didn't understand how it took so long. After this we were told there was a tax to pay of €7 per day and it had to be paid in cash. We were surprised we couldn't pay by card but thankfully we had some cash. Next we were giving our room keys and directed to a building that was seperate from the main hotel building and compound. Once we entered the building, a horrible smell hit us like the smell of a dead rat. Very worried, we got in the tiny lift and went up to the third floor and upon reaching our room our disappointment hit an all time high. There were stains on the floor, it had a smell and we absolutely knew we could not spend the night. I was truly shocked that this was supposed to be my 4* hotel. We went back to reception and complained and they were able to change our room to a temporary one in the main building. This room is better but only because guests are expected to pay an additional fee. The whole experience has nearly ruined our first day here but we are determined to try and enjoy ourselves after the money we've spent on the trip. We are at the pool which is lovely and the bar staff are nice. We will see what tomorrow holds and post an update then.

Kendra McLeod

Very sad state of affairs. Feel really bad leaving this review but my reviews are honest. If you like budget then I recommend I didn't pay budget with Love Holidays I paid over £500 for my holiday. It did not match that cost in any way. 3rd room was acceptable. If you're a foodie like me it's not for you. Plastic single use cups in the bar really bad for the environment. Why was a refused a glass I'm adult. Lots of drunk adults nit a place for children. Saw a lot of over worked and sad staff. Not a lot of smiles in the hotel sadly. All the guests quite rightly unhappy too and complaining. Tbf I would not recommend Crete as a holiday destination. Bottom line....very sad and unwelcoming on the whole. Most of the island is an unfinished building site and due to the country being bankrupted by its own government and the IMF recently they will never be finished. I found myself singing the Sex Pistols lyrics "holidays in other people's misery...." Not for me. I came home sad...

Rose Folson

Hotel location is great because you have access to a lot of places like restaurants bars beach and supermarkets. The housekeeping ladies were amazing! Very kind and polite and always kept the rooms tidy even when we didn't ask. Fotini is a star! Super friendly and kind!!

Tameika Plummer

My experience at the Hersonissos Hotel (be mindful that it’s totally different from Hersonissos Palace). The hotel has only been open back up for 6 months since the refurbishment therefore, I don’t believe that -all the good reviews are genuine. The Hotel The hotel is located in a convenient location between the strip and sea. Giving you under 5 minutes walking distance to get to both. The hotel is split into blocks, the main part has the newly refurbished rooms on the 1st and 3rd floor. I would describe the 2nd floor as the ghetto (literally). The refurbished rooms are not done to a high standard and a lot of things don’t make sense such as the position of the shower, the bathroom space and lighting in a lot of the rooms. I had to change rooms three times even though I was upgraded.The lifts are very small so be careful when using them. The other section is across the road and has a small pool that only 5 people can fit into comfortably. The WiFi is very weak. The main pool is ok, but the grass area beside the bar needs cutting down. There is only one outside bar in the hotel which closes at the 11am, I wonder if it rained where would guest get a drink from? The quality of the all inclusive drinks are extremely poor quality. However, the beer is ok. The hot drinks come from a vending machine and don’t even fill halfway up the cup which is another downfall. The views from the main part of the hotel do not give you sea views. The best view would be towards the pool, which can be noisy when it’s busy so this is not the spot for a relaxing holiday. There is only one public toilet in the whole of the hotel which get dirty really quick. This is not helpful for people who are checking out and have a late stay. I did not experience this personally, but know couples who had cockroaches in their rooms, I also know about flooding from showers. This was in the economy areas. The superior rooms are a working progress and a lot better than the rest of the hotel. Stay at the front of the building if you want peace and quiet. Overall rooms 5/10 Food: The chefs and waitress take pride in the food and keeping the dining area clean, there is only one restaurant. The food is Greek cuisine, so be prepared. Breakfast never changes the opinions are the same such as bacon and eggs. I noticed that spaghetti bolognese is on the menu for dinner every day. However, you get a selection of fish, meats and vegan options. The drinks are 3/10 cocktails and wine tastes cheap. After a while I began to eat outside, the local Italian restaurant is amazing and a must try. Because everyone is in the same boat you do meet some good people here which is helpful. Overall, this is 2 star hotel with bed, breakfast, lunch and dinner. Please note that there are no snacks throughout the day and you’re restricted, no food allowed in the rooms. But there is a shop on the property which you can purchase snacks, drinks and toiletries. You also need to pay tourist tax, I did not realise George had charged me an extra 20 Euros for the safe so be sure to get a receipt as they want it in cash. I am in the view that this was misleading hotel. If you’re looking for a cheap hotel fine but this is not luxury.