H10 White Suites

Roy Partington

Very nice Hotel, very hard working staff. The room was a lovely size for the 2 of us with good sized beds, nice clean bathroom with plenty of hot water no matter what time of the day. The food was good and plentiful, always a good choice, we used the pool bar most lunchtimes.

T W

Lovely hotel and friendly hard working staff. Greeted with a glass of bubbly on arrival which was a nice touch. Room spacious and clean, included robes and slippers. Food always hot and tasty, plenty to choose from. Live entertainment around the pool and entertainment on an evening although this didn't last long. Drinks were expensive, we did consider upgrade to All Inclusive, but location is perfect to have lunch and drinks away from hotel and explore the marina and town. We spent less than if we upgraded and most nights left the hotel to enjoy drinks and entertainment elsewhere. I'd suggest that you look at your drinks prices, had they been cheaper we may have stayed and spent more time at the hotel. Would return and would recommend.

Jacqui Humphreys

Good 4 star hotel, didn’t feel like a boutique hotel. Rooms comfortable with all needs met. Pool area good, asked not to reserve sun beds but not adhered to. Food was good, we had 3 veggies and had plenty of choice, staff very helpful and cheerful. Singing cook at breakfast and a lovely waitress call Romena kept our table cleared. Hotel situated in a good location.

Andrés Peña Miranda

Yes, I'll start by acknowledging the partial injustice of the rating, as one star does not correspond to the excellent service provided by the bar staff, dining area, reception, and other areas, nor does it reflect the cleanliness and overall quality of products and services. So, why just one star? The issue stems from one person, the Sub-director who, besides not representing the stance of H10 Hotels (confirmed by their superior, the Director), explicitly acknowledged three aspects highlighting unfairness, poor customer focus, and lack of resolution. What decision and three aspects am I referring to? The sub-director admitted: 1) yes, the booking conditions were worsened by changes after payment, 2) yes, that was unfair, and 3) despite this, he wouldn't honor the booking conditions in any way. It's inexplicable and unnecessary to make decisions that later had to be rectified and corrected by a superior, not to mention his disrespectful attitude during the complaint, such as attending to other conversations while we were speaking to him, showing signs of boredom, or leaving us hanging at the end of the conversation. Hopefully, this incident serves as an example to the hotel of what not to do and how not to handle similar incidents, both in form and substance. It's unjust, hence the rating, how one person was able to significantly affect the first part of the hotel experience, and if not for the rest of the staff and especially the public relations manager, this would have resulted in several formal an officials complaints.

Adam Brydges

A little disappointed. I am a big fan of the H10 hotels and this is the 3rd one I have stayed at. Unfortunately it does not live up to its reputation. The hotel in general was ok, good food and clean grounds but the room was very disappointing. We booked a pool view suite which in first glance looks great, there were a few maintenance issues but I didn’t want to spoil the holiday by complaining. I finally decided to say something on our last day after there were too many issues, the water stopped working and there were ants in the room. Credit to the hotel, they got the water working after about 20 minutes. I mentioned to reception about dust in the vents of the mini bar cupboard, what looked like water damage in the cupboard, dust in the shower vent, ants in the room, rust on the shower head, broken sun lounger on the balcony and screws coming out of the wood on the balcony. I was told as it was Friday there was no manager about and they would email me. I was going to hold off reviewing until I had a response but I am still waiting for an email. This is not what I expect for the amount that I had paid for the room. I have stayed in the H10 in Fuerteventura and Seville their rooms are immaculate. Please do better.