AM Resorts in Mexico

Kanishka Krishan

We stayed at this resort for 3 days and it was perfect stay. The room view was mesmerizing. We booked ocean view with swim out. It was wonderful. Cleanliness was good. Restaurants have excellent food options. The only thing I didn’t like was the buffet . Buffet was just okay. Nice beach. Fire show and dance night was good. Overall it’s a good resort if you are looking for a stay of not more than 3 days.

Anna Serdyuk

Review for Dreams Sapphire in Cancun Pros Beautiful beach Umbrellas to protect from the sun Nice grounds There is an employee Francisco Ortega working in a restaurant who helped us multiple times. Thanks to him!!! Cons Super outdated rooms. Old paint. Scratched mirrors. Plumbing is in a bad condition. When arrived to the room the drain was plugged. Refrigerator was leaking. The floor was covered with water. The TV needed to be replaced. All was addressed in a timely manner. However, some items has been impossible to fix. Like the following. The toilet door could not be closed. There was a space between the door and a wall, which eliminated privacy completely. Same applied to the shower. There was a space between a wall and a shower door. In addition that there was no privacy, when taking a shower the floor was getting completely wet. The food was ok. 4 stars. However the service was below average. Evening entertainment was super boring. Will not be coming back.

Nicholas Brancato

As a group of 6 our family had a great time and enjoyed staying at Dreams Sapphire Resort & Spa. It is a short ride from the Cancun Airport. When you arrive you are greeted by friendly staff in a beautiful lobby. We arrived early and our room was not ready but we took that time to hang out by the pool. Dinner the first night was a struggle because there was long waits to get into any restaurant, but after experiencing that I suggest you sit with Concierge and make reservations for the rest of your trip. All the restaurants had great food and friendly service, our favorite was the Hibachi. If you do not have a reservation I suggest getting to the restaurant around 6 pm (18:00) and you should have no problems. The rooms were a little dated but still very clean and great as a place to sleep. We were there on vacation so did not plan on spending much time in the room. There are activities all throughout the day and the staff is very friendly and keep you entertained. Overall I would rate this give this a 4.5 out of 5 rating. Looking forward to visiting more Dreams and Secrets Resorts.

Vineet Arora

Worth all the time spent. We were on family vacation and really enjoyed all the restaurants and bars! Right size hotel - not too crazy big nor too small size. Good quality entertainment daily evening too to relax. What we loved was that the entire hotel was clean and kept clean on daily basis by the staff. Only thing is never found anyone at the “wine concierge” to try tequila tasting. Otherwise, the overall experience was good.

Marc Kotenko

Resort was great including the staff. Everybody was very friendly especially Johan as a server at the pool that helped us a couple of straight days and Javier as one of the Entertainers. Food was good with the buffet and great as individual restaurants. Entertainment was great as well EXCEPT for the Magic Show with Fernando. Fernando needs to retire. All in all, 5 stars and great resort especially when new addition is complete which was under construction this March 2024.

Lori Sternitske

Eric and Federico were the best bartenders. They take care of you at the swing bar. They remember you and your drinks and are pleasurable and attentive. The resort itself not what I was expecting it was smaller than I wanted. But a very nice resort. If you want total relaxation this is the place. no loud music or big partying the staff are amazing. Only real disappointment is no beach to walk on right there. But overall loved it

Michael Zein

I was there with my wife and 18 months old child. If you want a party resort and a very loud resort, this is not for you. We absolutely loved this resort and it was amazing. The rooms are updated. The food was wonderful and that night they closed the buffet and they made it all à la cart restaurants so you can go have a nice sit in experience. Everybody was so friendly, and the employees were amazing. Alan, who does all the food/room service was great and his English was perfect so you can understand your orders, and they would never mess up. It’s not a huge resort which we loved because it didn’t feel like there’s 3000 people running to the buffet and not getting enough food, like I said, it was perfect for A family to enjoy a nice, relaxing resort visit. The rooms were super clean. The drinks were great and the entertainment people are really fun. I would definitely come back to the resort again, thank you to everyone who worked there. You guys do a wonderful job and the hotel is lucky to have you as employees.

Bobby Flint

Absolutely amazing hotel! What stands out for me is the fantastic service from ALL the staff - so friendly and will all go above and beyond to help guests. Erik on the preferred bar has to be the best bar tender!!! 10/10 for drinks and service (also Emanuel) Our favorite restaurant has to be Portofino the Italian - cannot thank all the staff especially Adrian the chef and Nigel Karina and Jose … really made our trip! Such amazing food. Would highly recommend this hotel!

Mitchell Krueger

We had an awesome stay at Dreams Aventuras! Our check-in was smooth and our room was nothing short of amazing. Joshua from the Preferred Club took care of us all week and all of our needs were met. We got spa services and Victor was super helpful in getting everything set up. On thing I would be aware of is the preferred club pool is not adults only as advertised, but it was much quieter than the main pool. The food was great at every restaurant, no complaints! The neighborhood that the resort is in is super safe and fun to walk around and see the shops. We are excited to come back!

Sandra Alvarado

We Just left the resort and had a great time. Every one there is super friendly. The front desk, the workers at the restaurants, room service were all great but Javier in the valet greeted us with a smile when we arrived and when we left. He helped us clean out the rental car. Offered us water, answered all of our questions and if he didn’t know the answer he found out for us. He just went above and beyond to help us. I wish everyone could have his spirit! Can’t wait to return.

Ryan Eades

If you looking for a place to relax and enjoy a cool breeze by the pool or beach this is a great place to be. Laura was very professional and ensured my wife and I were comfortable at all times while on the beach. When I required a drink, Adrian ensured my drinks were perfect and never worried about an empty glass.

Fabrizio Garcia

Very nice resort with a lot of amenities and great service. The pools and beach area are very nice. We enjoyed hanging out by the beach and playing volleyball in the sand. The food and drink selection was nice for it being an inclusive resort. As far as service goes, the most memorable employee during our stay was Ricky, who organized the beach volleyball and iguana feeding tours. He was super friendly and entertaining. The only few downsides were that our room was really far from the pools and beach. Also the check-in and check-out process was a pain! Set aside plenty of time on your last day for the check-out process.

Jacqueline Jesus

This was suppose to be an amazing trip. Let me tell you it wasn’t. I was there last weekend checking keep being postponed several times. I understand hotel is busy whatever but don’t tell me to come back every 15 minutes for the same answer room is not ready. Then we were told out bags would be in the rooms. We get to the room no bags. They asked for $115 US DOLLARS per person for a friend to come to the lobby and say Hi to me. Room was extremely hot at night, coffee maker did not work. They brought in another one still did not work. The staff at the restaurants were very friendly and polite. The customer service was horrible. Take your money elsewhere.

Gulzhana Malikova

It was one of the best experiences ever! Me and my friends enjoyed staying at Dreams! Everyone is so polite and welcoming. Food, service, entertainment, drinks everything was just perfect! Only hotel located 1 hour from airport which I didn’t expect but rest 👌🏻🫠🙌🏻

Erin Nadeau

I honestly don’t know why people feel the need to write poor reviews about this place. Maybe they are just miserable and have nothing better to do, or have super high expectations. I have been in the Customer Service/Travel industry for many years and I have been nothing but impressed since the second I arrived. The staff are so friendly, the service is always served with a smile and so prompt. They will go above and beyond to make your experience comfortable, memorable and worth while. Out of the many resorts in Mexico I have been to, this one has the best food by far. It’s so fresh and you can tell there is a lot of care and pride put into it. My husband and I suffered a serious loss before coming on this trip and the staff was so acknowledging and sympathetic towards us. They truly made our trip so lovely. This resort felt so relaxing, quiet, clean and inviting. I want to especially thank our fabulous server Omar, and Chef Francisco for really making our experience so special. We look forward to returning!!!

Olivia Rios

I loved this resort! My husband got married in March and everybody in our wedding had an amazing time. Perfect for families with children of any age, the water slides/kids pool were a huge hit with our daughter. I wouldn’t recommend for couples as there are a LOT of children around, but for large groups or families it’s perfect. Our wedding was amazing, our coordinator, Araceli, was so helpful and made our vision come alive within our budget. She even helped us make some last minute changes. If you are getting married here, I wouldn’t recommend choosing the gazebo or the main pool as they are very central to the resort. You will have huge crowds of strangers watching you get married lol. We had ours at the Mayan tree and reception at the pool deck and it was perfect and the most private option. The only thing we were not thrilled with was the hair and makeup included. The stylist was very nice, but unfortunately the makeup done was very old fashioned and heavy, and after many attempts during the trial we just couldn’t get the desired look. I ended up having her just do my hair and I did my makeup myself which was a stressful last minute change. Overall everything was fantastic and I would recommend the resort to anybody, for vacation or their own wedding.

Audrey Downing

My husband and I got married here in January and absolutely loved our stay. Any staff we came in contact with was very friendly and helpful. The bartenders and wait staff were always on point with their service and drinks were delicious. The food here was probably the best resort food we have had, especially the food on our wedding day! Our wedding coordinator, Samuel, was incredible. He was super helpful with any questions we had and he was just so easy to chat with. He was super detailed when communicating with us and helped make our wedding day unforgettable! If you are assigned to work with Samuel, you will not be disappointed!! Our wedding photographer Ivan (Adventure Photo), did an incredible job, we love our photos!! Overall, this resort was perfect for hosting our wedding and to party with our wedding guests for the week!

Andy Traber

The place looks nice from the outside, but feels off. I didn't feel comfortable and cannot recommend it. It felt like I was the product at the hotel, which is odd for an all inclusive luxury hotel. What broke me was the 8:30 wakeup call on our check out day to remind us that we need to check out by noon. This felt like being thrown out. Food and drinks were mediocre. All this would be fine if the price was right. Given the price point and the luxury marketing, I find this bad value for money.

heinz jansel

Fabulous all round vacation for our group of 16. Rooms were large, clean with very effective AC. Only a 25 min shuttle from Cancun airport. Service was spot on thanks to Wilbert and Omar by the pool/beach. Erick had a cocktail cart that was extra special. First class restaurant food and service, thanks to servers Johanna, Vincent, Veronica and Sheila just to name a few. Kudos to the staff behind the scenes. Definitely a resort to revisit.

Scot Heimann

Came for a wedding and had a wonderful 5 night stay. The bartender Clever in the lobby has to be one of the best bartenders I have ever seen. Clever remembered our names and what we were drinking our whole stay. The food was great, workers were polite and helpful, and rooms were comfortable.

Rachelle Verge

My family and I stayed here for 10 days during spring break and had the best experience! The employees were so friendly and attentive always there to help or grab you a drink. I would highly suggest getting the upgrade to the Club Level, access to the rooftop pool was such a nice experience. It is an adults only area (our whole group was 18+), it is a bit calmer area and the views are stunning. We ate at all of the restaurants they had on site and had nothing but amazing things to say about them. The food was delicious, the drinks were amazing and the staff was so attentive and kind. Our rooms were large and had a comfortable king sized beds in them. The patio had a nice set of chairs and table, perfect for your morning coffee. The activities they have organized around the resort are also a nice touch, they had everything from beach volley ball, pickle ball, surfing, tequila tasting and so many more! I cannot recommend this resort enough, we had a great time!

Mie Yasuda

I stayed at this hotel and was seriously injured. When I was playing in the pool, a golf ball hit me hard on the head and I fell down. There were children in front of me. My daughter was worried about me and cried as I collapsed with bleeding from my head. No situation is funny. Since then, I have been suffering from dizziness and headaches. I plan to file a complaint with the hotel once the diagnosis is complete. Most importantly, we told them that the chairs on the golf course side should be removed. However, they did not listen at all and continued with their business. Isn't the hotel your primary concern? This hotel is not safe. When playing in the main pool, you must be careful of golf balls. When I collapsed, some of the staff laughed and told me to use your insurance and go to the hospital. I appealed to hotel it is natural for the hotel to pay. I left the hotel in a dizzy state, but no one, not even the manager, came out to see me off. I was impressed with the quality of the staff at this hotel.

Ben Gosselin

Worst part about this place is unfortunately the location, which is far from the hotel zone and In a gated community you can't really leave, and if you do it's kind of ghetto outside anyways. The beach is on the small side but we always got seats even walking up late. Hammocks in the water is so relaxing! The pool is very long, spans the hotel width, but very shallow as well. A deeper area would have been nice. Food is mediocre. Drinks as well. Not terrible but reading other people's reviews I thought it would be amazing. I've stayed at lots of places and it's very average. The steak house stood out to me as especially disappointing with only sandwich steak available to order without ridiculous upgrade fees. I actually ordered the salmon and it was so dry I think if I poured water on it it would have sucked it up like a sponge. Best meal I had by far was Sea Bass at the Asian restaurant (was catch of the day on the menu). Room are really nice, above average and modern including amazing washroom with a 6 person shower.. Literally the best shower I've seen on vacation.... Wish I had that in my house! All rooms face the ocean which is nice as well. Minor complaint the maids would reset my thermostat every day (I assume, would always happen after house keeping) to their default temperature of 75 while we preferred it around 70. Felt like a tug of war. Lots to do for kiddos, for adults not so much... Flow-rider (surf machine on premises) that should be on way more than an hour a day. Having said that the golf course looked really good, we just aren't into that and from every time I've inquired at other places golf is very very expensive down south... But it is available and looks really nice. The entertainment I really found well above average. They had an "electric" violinist who was there twice in the 5 days we spent who was lights out amazing. Their break dance show stood out as well, were saw another one at another place a week later and it made the other show look amateurish in comparison. Like most good places I've been to the staff is top notch, please remember to tip! They work so hard here it really shows. Edit: in response to hotels response - this was not a negative feedback! We had a great time.

Tye

My fiancé and I went here for our summer trip and enjoyed our entire stay! The service, food, and spa were phenomenal. We enjoyed the preferred club and having Ivan as our personal concierge. We loved it so much we are going again this year!

Kelsey Weatherspoon

I had a wonderful experience this past Christmas with my family and friends. The staff was very friendly and attentive to detail. They're passionate about ensuring their guests have a great time at the resort and enjoy the amenities. From the cozy accommodations to the delicious dining options, every aspect of our stay exceeded our expectations. We look forward to returning in the future.

Hannah Fitzpatrick

For our first time in Mexico together - we had a lot of questions and did not think we would meet such a friendly and informative staff. For 7 days, every time we saw Omar, no matter what time of the day, he would greet us and let us know exactly what to expect for the dinner rush/events/expectations for the day. We ended our trip with dinner on the beach and Edwin was our server. He was so genuine & catered to our every need. We loved him so much we requested to sit in his section the very next night. Food was also outstanding. The meat was so fresh and the sides were just as delicious. Very clean & fresh eating.

Britta Savre

Positives: All staff appeared truly happy and were willing to go above and beyond for us. Our favorite bartender was Daniel and Cesar made us lunch every day using the pizza oven. We loved the coffee shop and various restaurants too. Everyone was friendly, responsive, and willing to help which created such a positive and fun environment! The pool was clean and a good temperature. The beach cabanas were the nicest we have seen at a resort and we were impressed with the number of cabanas as well. Our room was very clean and the staff was accommodating for our request for more blankets and pillows! Negatives: Unfortunately there was construction happening on our wing of the resort floor which led to a strong spray paint smell, both in the hallway and in our room for 2 of the 4 days we were at the resort. Another item we were disappointed in was the requirement of guests to "claim" chairs in the early morning both at the pool and on the beach. Towards the end of our stay, a staff member was very kind and helped us to find chairs that were vacant due to individuals claiming them and then not using the chairs. Finally, the music entertainment until 11 pm vibrated our room due to how loud it was. While some guests may enjoy that type of entertainment, it was not the most enjoyable when we tried to go to sleep early one night.

matttracey17

Can’t say enough about how wonderful our experience at Breathless was. From the moment of arrival, staff was top notch with holding bags, getting us checked in, and making sure we had everything we needed. All the staff around the resort was on top of their game at all times. The grounds were meticulously maintained, and drinks were never more than an arms reach away. We paid for the exhale club, which was nice for a first timer in Cancun with the private concierge, snacks, and helping to coordinate my engagement. I don’t think it’s worth the money to pay this upgrade again, there just wasn’t much for the increased price. We thought the food was average, but I really didn’t go Mexico for good Italian food, so mentally I had the bar low. All the guests were wonderful, pleasant, and very accepting of my partner and I, which was a very pleasant surprise. I would 100% stay here again, maybe next time on the secrets side so that we have access to the full property. As an added bonus, this story goes with the picture below the night of our engagement… They set this up for us last night after our dinner. We had no clue and didn’t see it and went back to our room and out to celebrate. An hour later a worker somehow finds us (likely by wandering the entire resort) and tells us to come over if we want to get photos before they break it down. They had champagne and this beautiful setup waiting for us. We couldn’t have asked for a better experience that evening or for this trip.

Jillian Popailo

Wow. We absolutely loved it here and we are extremely picky. We've been to many all inclusive resorts and this one I would definitely come back to. Food is great for all inclusive, the service is top notch, the rooms and hotel are immaculate modern and beautiful. They have so much entertainment and great music. If you want more of a party they definitely give you that especially on weekends. It's not to the point that you need to get away from it though. Very lively, beautiful resort. We will be back.

Tammy Stuppnig

This was our second time here and we absolutely love it! Was a little disappointed in the entertainment this time, and that there were no shows in the big theater. The small events were good but most took place during dinner time so there was just no way to see some of them. But the service at Breathless can't be beaten anywhere. The staff is the most friendly, and engaging of anywhere I've ever been. And Manny, the activities coordinator was wonderful!

Krystal Weiss

Recently stayed here for 4 nights. A great resort if you just want to sit by the pool all day and do nothing else. The scheduled entertainment and activities were definitely lacking. The walls were also paper-thin. You could hear everything inside the hotel and outside on the balcony. The food was average, but the wait times to get a table for dinner were ridiculous. We were told 45 minutes and got a message our table was ready an hour and a half later. The staff was very friendly and attentive though! Overall a good resort, but probably wouldn’t visit again.

Jim Titus

1st time at this Secrets & they do a lot for the guests. 5 de Mayo is not a Mexican holiday but more a US holiday & you would have never guessed it. Great party for all who attended. Spa is very nice. Massages were amazing. Restaurants are many & food selection good. 4 pools well attended. All in all, I was.one very happy guest here.

Laura Myslinski

I loved everything about this resort! I'm a travel agent (nobody knew that) and I was super impressed. The resort itself is beautiful with natural decor. It never felt crowded to me - we could always get a drink without a line, there were always beach chairs, there was no waiting for the buffet and the restaurant wait was only about 15-20 minutes at the most. The food was excellent. The beach here is gorgeous - loud rolling waves but fun to play in. The staff was amazing - every single person we encountered was so nice and helpful. We absolutely loved our room - preferred club junior suite ocean view. It was almost too big as we kept losing things because there is so much space. The balcony was huge. We enjoyed coffee and mimosas every morning out there. Such a great time - and we miss it so much already. I highly recommend!

Katelyn Berggren

Overall great experience and would even go again! Pros: clean beach and poolside area, easy to get a table for dinner (we went right at 6pm though), good drinks, attentive wait staff, good poolside entertainment but not a ton. Cons: guest rooms were a bit used and abused (but sort of expected for an all-inclusive in Cancun so set your expectations appropriately), getting chairs by the pool was weird (needed to get down there by like 7am to get a good spot and then sometimes people reserve spots and NEVER COME DOWN), not a lot of evening entertainment (could step it up there). Highlights: the food for an all-inclusive was GREAT (and I can be picky with food), we upgraded to the Honeymoon suite, and it was AMAZING. The views in the morning, the tub, the balcony. Just splurge and get it you won't regret it. We were only there for 3 nights and stayed on the resort the full time. If you plan to stay longer I would recommend doing things off property as 3 days on property was plenty.

Rebekah Chen

Me and my husband stayed here for a week for our honeymoon and overall had a nice experience. The room was nice and clean with a beautiful view from the balcony. Although I’d say the soundproofing is not too good. Room service took some time to arrive, but overall was acceptable. The pools are clean and easily accessible with a good view of the ocean. I’d say the hot tub should be larger, and I also would’ve appreciated some better poolside entertainment. They have random events like water aerobics and poker, but nothing too exciting or engaging at least when we were there. Also no swim-up bar like most resorts have. The beach was nice and we thoroughly enjoyed relaxing there, and usually could find some chairs. Service was usually good and employees were friendly. With regards to food, it wasn’t necessarily bad, but the process of getting it was. The restaurants usually had a long initial wait to be seated, and then the wait time to be served was exceptionally long for most of the nights we were there. It would take us probably 2+ hours to complete the process of waiting to sit down and then waiting for our food. This was the case even when the restaurant was seemingly empty. The longest wait time I believe was when we had a beach side dinner in one of the private cabanas, which I would’ve thought would have the best service. This issue was our main problem with the stay, and puts a damper on the evening and limits your time. The food was decent, a couple of great dishes and the rest were just okay. Buffet and poolside food was easy but average. Overall I expected better from the food. I’m not one to judge drinks, but in my opinion they were good and the bartenders were friendly. There were employees here and there taking drink orders by the pool/beach. Overall, it was a good experience for me and my husband, but I feel neutral about the idea of coming back, especially with how many options there are.

Iryna Lytvynenko

I usually never write reviews unless it’s too bad or too good. We just recently stayed in Secrets Maroma April 10-16. The resort is perfect ! It’s the best experience we’ve ever had. Food is amazing, we couldn’t stop eating. Rooms are excellent , service is great . Shows are exceptional. Beach is so beautiful, with white sand and clear blue water, no sea wheat , they do a very good job in cleaning their beach. The only concern we had is that resort doesn’t have buffet for dinner and no reservation for restaurant, it’s first come first serve. And if you come after 7:30 pm there is at least 30 min wait to be seated in every restaurant. We didn’t like that , but it’s not a reason to take off a star from the rating . Also, we got a dinner at the beach for my birthday, we got the most expensive package and we didn’t enjoy it because it was very windy at the beach. Keep that in mind if you consider dinner at the beach. We mentioned it at the check out and management gave us a discount so we were satisfied. Over all, we would absolutely come back again. Great resort !

Kayla Price

Decided to visit this resort for a birthday trip! I would recommend this place over and over. The staff from the time we checked in until the time we left was amazing, the food was fantastic and the swim out room was very nice and clean! Thank you so much Secrets for an awesome experience, I will be back! Also I may add, Oscar does a wonderful job welcoming and telling people all about the events that go on throughout the day! He is super friendly and I’m glad we were able to meet him. All around the best Mexico experience I’ve had !!

Kris Bailey

This place is AMAZING! Roberto, our concierge was so attentive and informative about the hotel offerings. Gabriela managed the buffet so well. Jimena was super fun leading karaoke. The beach was fantastic, the food was top notch, the staff was awesome. I absolutely recommend this resort.

Allyson Kiser

I was fortunate to stay this last week and my biggest positive is the staff. They truly are so kind & the highlight of this hotel. Our concierge at 12, the cleaning staff, the bellmen — so kind. I also had the honor to spend a good deal of time with Hugo & Gloria on the event staff who were an absolute highlight of my trip!! Everyone was wonderful! Hibachi dinner did make us feel poorly for about 24 hours but staff was made aware. Would recommend the resort.

Chelsey Evans

We got married here two weeks ago and let me tell you.. everything and everyone was absolutely amazing. The people that work at Secrets Maroma are so wonderful! Food was fantastic everywhere we ate on the resort and drinks were great. We were there six nights. Entertainment was so fun every day/night whether it was at the pool, beach, lobby bar, sports bar, theater, or music lounge. The spa was incredible. Beach is gorgeous. The staff does a great job keeping the beach in pristine conditions. Claudia (our wedding coordinator), Roger (our room concierge), staff members Hugo, Alfredo, Gloria, Issac - thank you for everything! Us and are wedding guests had the best time because of you! We love Secrets Maroma!