The Lumos Deluxe Resort Hotel & Spa

Darreena t

Really close to the beach. The amenities are amazing. Staff very kind and helpful. Beautiful decor in the hotel. The food selection is great also including extras for the kids. The hotel is exceptionally clean. I would like to personally thank Mercan for all her lovely advice and support about the hotel and local area. I would like to personally recommend this hotel to families with children.

Le Lm

Dear Management Team, I am writing to express my disappointment with my recent stay at the Lumos Deluxe Resort Hotel and Spa, Alyana. Despite the hotel's prime location, proximity to the beach, and inclusion of a private beach, my experience was ruined by several issues that I would like to bring to your attention. Firstly, I was allocated a small standard room instead of the family room I had booked. Upon questioning the issue, I was met with no explanation or resolution. I provided my booking details and evidence of payment for a family room, but no action was taken to rectify the situation. Furthermore, it became apparent that this was not an isolated incident, as other families from non-European backgrounds were also given smaller rooms to accommodate their family members. This disparity in treatment raises serious concerns about discrimination and is unacceptable. When I brought this issue to the attention of the hotel staff and our holiday rep, I was shocked to be told that I would have to pay an additional €25 per night for an upgrade. This is not only unfair but also absurd, as I had already paid for a room that should have accommodated my family's needs. During my stay, I witnessed and experienced instances of discrimination in food service, activities, and other aspects of the hotel's operations. It was clear that certain guests were treated better than others based on their nationality or background. This is not only unacceptable but also disappointing coming from a 5-star hotel. I was also disappointed with the quality of the beds, sheets, blankets, and pillows, which felt flimsy and uncomfortable. The room cleaning was inadequate - I found unwashed mugs and cups, and the floors were not thoroughly swept. Moreover, the rooms were stuffy even with the air conditioning or fan turned on. As a 5-star hotel, I expect a higher level of quality and cleanliness. All guests should receive equal treatment regardless of their backgrounds, race, ethnicity, and are provided with the amenities they have paid for.

stephen Price

Stayed here for 1 week from 4th may.. room not cleaned for 2 days and then poorly cleaned the rest of the week.. had to ask at reception for toilet roll twice as none had been left. Only when I left feedback was the room cleaned.. the rooms were nice but the family room we had was set up wrong.. kettle.. ashtray and balcony were all in the children's room. The entertainment team were never seen and the entertainment on an evening was just shocking. The WiFi is also very poor here as it went off in the rooms. The bar staff were really nice.. friendy and polite.. the patisserie was very good and the woman in there was lovely.. the spa was also a poor experience... more like helgas house of pain than a spa.. while we were at this hotel a football team stayed there.. perhaps if your 5star hotel offered all guests the treatment they received your guests might have enjoyed their stay more. Overall a decent hotel spoilt by staff not caring.. wouldn't go back and couldn't recommend as out stay was not what I'd describe as 5 star.

Kelly Maxwell

We came on a friend's holiday, when arrived me and the other girl were ignored and only the guy was greeted, reception however looked incredibly stunning. We then went to our rooms which both had a horrendous smell of sourage. My friends room wasn't even cleaned properly. Eventually they got moved to a much cleaner room The food was okay however the lunch pool bars and on an evening they done a BBQ part which was phenomenal which made up for it. The nightclub was closed I'm assuming because of the time of the year so there was no entertainment for the adults except a quiet bar. The restaurant, house keeping and evening bar staff was fantastic Location - your a 15/20 minute drive from the busy area that has alot of nightlife and shopping (go late for nightlife) €20 for taxi 2 hours from the airport 2 hours from land of legends (must do) 3 hours from the buggy and river rafting If your wanting to get tattoos there's a boy called selo that goes around the pool, book with him. It's a clean professional place they take you. However just be sure to tell him exactly what you want as we did get hit with a surprise payment extra The Turkish baths are amazing, we done the deal and had everything done and it was sensational. Your best doing this at the start of the holiday Had a brilliant holiday however I do not believe this hotel should be 5*

Vivian Funtong

I had a great time at this hotel. It stayed there for 6 days. The food is amazing and the staff are really friendly and helpful. The rooms are kept clean too and the Spa service is amazing. Will definitely reccomend this hotel especially if you want a relaxing, enjoyable time with family, friends or even just with your partner.