Overview
Bring your tropical holiday dreams to life with a breathtaking Mexico escape at the exquisite 5-star Hyatt Ziva Cancun. Let your worries drift away beside pristine white sands and the turquoise waters of the Caribbean Sea at this magnificent all-i...
Bring your tropical holiday dreams to life with a breathtaking Mexico escape at the exquisite 5-star Hyatt Ziva Cancun. Let your worries drift away beside pristine white sands and the turquoise waters of the Caribbean Sea at this magnificent all-inclusive complex that caters for all ages and every holiday need. Here you will find stylish modern accommodation, mouth-watering cuisine and you can fill your days with activities, adventures or soothing relaxation. For guests craving a peaceful and romantic atmosphere, there are exclusive adults-only zones dotted around the hotel, including a rooftop pool and pool bar, restaurant and a selection of sophisticated suites in the adults-only tower. Whether you’re travelling as a family, in a group, or with a loved one, the holiday experience of a lifetime is waiting for you at the splendid Hyatt Ziva Cancun.
How far is the nearest beach?
Hyatt Ziva Cancun is located next to the beach.
Distance from resort centre
A wide variety of shops, bars, cafés and restaurants can be found within a short stroll of Hyatt Ziva Cancun.
Distance from airport
Cancun International Airport is approximately 24km away from Hyatt Ziva Cancun.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Fitness Centre")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Courses Nearby")
Golf
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Kids Club")
Kids Club
![For Families]( "Family-Friendly")
For Families
![Kids Club]( "Children’s waterpark")
Kids Club
![Restaurant]( "All-Inclusive")
Restaurant
![Adults-Only]( "Adults-Only Zones")
Adults-Only
Resort View King
- Private furnished balcony
- King-size bed
- Queen-size sofa bed
- Sitting area
- Bathroom with rainfall shower
- Luxury bathroom amenities
- Television
- Telephone
- Radio
- Free Wi-Fi
- Air conditioning/heating
- Minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Club Oceanfront Double
- Club Level benefits
- Private furnished balcony with sea view
- 2 queen-size beds
- Sitting area
- Bathroom with rainfall shower
- Luxury bathroom amenities
- Television
- Telephone
- Radio
- Free Wi-Fi
- Air conditioning
- Minibar restocked daily with water, beer, soft drinks and snacks
- Espresso machine
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Swim-Up King
- Direct access to semi-private pool
- Private furnished balcony
- King-size bed
- Queen-size sofa bed
- Sitting area
- Bathroom with rainfall shower
- Luxury bathroom amenities
- Television
- Telephone
- Radio
- Workspace
- Free Wi-Fi
- Air conditioning
- Complimentary minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Turquoize Sky Oceanfront Master King (Adults-Only
- Turquoize benefits
- Private furnished balcony with hot tub
- King-size bed
- Sitting area
- Bathroom with walk-in rainfall shower
- Luxury bathroom amenities
- In-room tablet to reach your butler
- Television
- Telephone (complimentary phone calls within Mexico, to the US and Canada)
- Radio
- Workspace
- Free Wi-Fi
- Air conditioning
- Complimentary minibar restocked daily with water, beer, soft drinks and snacks
- Coffee maker
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Club Oceanfront Master Suite
- Club Level benefits
- Personalised butler service
- Private furnished balcony with hot tub and sea view
- King-size bed
- Sitting area
- Dining area
- Bathroom with walk-in rainfall shower and separate bathtub
- Luxury bathroom amenities
- Television
- Telephone (complimentary phone calls within Mexico, to the US and Canada)
- Radio
- Workspace
- Free Wi-Fi
- Air conditioning
- Refreshment centre with 4 miniature bottles of liquor, water and upgraded snacks
- Espresso machine
- Bathrobe and slippers
- Hairdryer
- Safe
- Alarm clock
- Iron and ironing board
- Evening turndown service
- Rollaway bed available (upon request)
Facilities
- Swimming pools (including an adults-only rooftop infinity pool)
- Children’s waterpark
- Restaurants
- Bars
- Fitness centre
- Spa (local charge)
- Hot tubs
- Sauna (local charge)
- Steam bath (local charge)
- Kids club
- Daily and nightly activities
- Yoga classes
- Pool games
- Themed parties
- Live entertainment
- Beauty salon (local charge)
- Concierge
- Meeting rooms and facilities
- Wedding and event services
*Please note that charges may apply to some activities and for the use of some facilities.
Turquoize
Hyatt Ziva Cancun offers the exclusive Turquoise adults-only experience, including the following:
- Adults-only beachfront suites featuring balconies with private hot tubs
- VIP check-in, check-out and reception area
- Butler and concierge services
- Exclusive access to rooftop infinity pool with ocean views and Punta Vista bar
Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the privileges on arrival at the hotel.
Club Level
Guests staying in Club Level rooms are entitled to the following benefits:
- Private check-in and check-out in an exclusive area with concierge services
- Butler services for Club Ocean Front Master, Club Two-Bedroom Oceanfront and Presidential Suites
- Minibars restocked daily with water, beer, soft drinks and upgraded snacks
- Exclusive Club Level lounge featuring premium drinks, appetisers, continental breakfast, table games and Wi-Fi
- Best views from the suites in the exclusive Club Level
- Complimentary domestic and international phone calls to USA and Canada via Hyatt Ziva Cancun App for Club Ocean Front Master, Club Two-Bedroom Oceanfront and Presidential Suites
Please note that details, including times and benefits, may be subject to change. You will be provided with full details of the privileges on arrival at the hotel.
All-inclusive
The Hyatt Ziva Cancun all-inclusive programme includes the following:
- Dining at a variety of à la carte and buffet restaurants and innovative food carts
- Unlimited cocktails, spirits, beer, wine and soft drinks served throughout the resort, plus brewmaster, tequila and wine sommeliers to guide tastings
- 24-hour in-suite dining
- Unique daily and nightly activities (including themed parties, yoga classes and pool games for all ages)
- Live entertainment
- All resort taxes, gratuities and Wi-Fi access included
Details may be subject to change. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
La Bastille
- French cuisine
- Serves dinner
- Adults-only
- Dress code: Casual-formal
El Mercado
- International cuisine
- Serves breakfast, lunch and dinner, buffet style
- Dress code: Dry casual at breakfast and lunch, casual-formal at dinner
The Moongate
- Asian cuisine, from dim sum to stir-fry and teppanyaki
- Serves dinner
- Dress code: Casual-formal
Tradewinds
- Casual grill during the day, classic steakhouse at night
- Dress code: Dry casual during the day, casual-formal at dinner
Lorenzo’s
- Italian cuisine
- Serves lunch and dinner
- Dress code: Dry casual at lunch, casual-formal at dinner
Habaneros
- Delicious tacos and fresh ceviches
- Serves lunch
- Dress code: Dry casual
Chevy’s
- Classic American diner
- Serves lunch
- Dress code: Dry casual
Chef’s Table
- Six-course tasting menu
- Serves dinner
- Reservations required
- Dress code: Casual-formal
Tres Cervaza’s
- Sports bar
- Serves wings and handcrafted beer
Pasteles
- Serves sweet treats including ice cream, pastries, cotton candy and more
Casa Del Café
- Serves pastries and snacks
Healthy Juana’s Smoothies
- Fresh blends of fruits, veggies, milks and seeds
Club Lounge
- Serves snacks
- Exclusive to Club members
Food Carts
- Food carts serving delights such as tacos, burgers, fresh fruit and sweet crepes around the pool and beach areas
24-hour room service and candlelit dinners at the private pier are also available (upon request, local charge).
4.5
Google reviews (6494)
Terri Christie
How can you describe this experience? Nice? Nah. Pleasant? Nah! Delightful? Nah! Amazing!!! That would describe every part of our 6 days spent with the incredible staff at the Hyatt Ziva! We stayed in the adults only Turquoise hotel part of the resort. It was nice to have a break from kids running up and down the halls of a regular hotel. The rooms are gorgeous and airy. Everything you need is at your fingertips including room service and a plethora of snacks and drinks! Our hospitality team of 3 amazing gentleman: Victor, Andre and Irvin, helped us with all our needs. Everything from Spa services to Wine and a bath drawn for us when returning from other events on and off the resort! Talking about events Edgar or Eddie as he likes to be called is hands down the friendliest person I have met! He is very out going, friendly and sincere! We enjoyed every interaction with him, even when he tried to get us to play....sports. Eeek! Each day has such a great selection of events to choose from! We were lucky to get to participate in a good variety of them. The beach is great, the pools are great and the drinks are delicious! I have to say the coffee shop was my go to! Those gents do a great job!! And the staff as an entire unit.... They just scream happy work place I only saw smiling friendly faces the entire time we were there! I could go on for days about our there but it still wouldn't convey how relaxed and happy we were at the end of our trip. This picturesque local would be a great choice for any family, couples or group vacation!
Donna Friesen
We just returned from a week long stay at this resort and it was certainly one of the best experiences at an All Inclusive. We stayed in the Turquoize Adults only section and the service could not have been better. A few special shout outs...firstly, our Butler, Diego, who made sure we had everything we needed and booked reservations and answered questions promptly. Also big thanks to Teresa in the main pool. Our drink glasses never went empty and also thanks to Josue in the Brew Pub. We spent several evenings here watching playoff games and he was super engaging and prompt. There are to many great people to mention. Thank you for a very relaxing week. Look forward to returning.
CHAFIC GREIGE
My wife and I chose this property based on one thing only, the beach! And trust me, you won't be disappointed, this is by far the best beach in all the hotel zone in Cancun, turquoise waters with shades of limitless blue, calm and beautiful water, simply the best. We were surprised with the staff attention and service, is simply warm and comforting, they will go above and beyond to make your stay feel like royalty, our assigned butler "Joel" really made our stay one of the best ever compared to any all inclusive property we had visited before, he was very attentive and helped us a lot enjoying the property and making our stay unforgettable, kudos to him!!! We choose a room at the turquoise adults only Tower, the room has incredible beach, ocean and pool views from our balcony equipped with a sofa and a Jacuzzi, room was enormous and bathroom and shower were amazing. Hotel entertainment was average, but plenty to do anyways. Food, it was ok for the price range, not amazing only dinner at the french restaurant was amazing (make sure you arrive early or face a long waiting time to be seated), to bad the menu at this location was limited, we visited twice during our stay but not much to choose from the menu so we repeated some plates, still the experience is rich and food was delicious. All other restaurants were average. Overall, we had such a wonderful vacation here, we will be back again.
Janet Chonka
We just stayed at the Hyatt Ziva last week. This was our first time in Mexico and we are so happy we chose the Hyatt Ziva Cancun. Our stay was amazing. The staff was wonderful. The food options were numerous and delicious. The entire experience was phenomenal. Speaking of phenomenal, our butlers, Natalia and Marie were exceptional. They made our stay fabulous. We were never pampered as much as we were with Natalia and Marie. They assisted us with everything. Housekeeping and turn down service was exceptional, as well. We would highly recommend the Hyatt Ziva to our friends and family. I’ve already been raving about our experience. Best vacation, hands down. We can’t stop praising everyone and everything we experienced.
We look forward to returning in the near future.
Emily Ciszewski
Was asked if we prefer 2 beds or king.. got the opposite of what was requested.
Bed sheets were dirty/ stained. Towels looked like they had better days.
Bed and room was damp and stinky.
Wait for restaurants was about 2h at 7pm.steak was disgusting- mashed potatoes from a bag, got up and left.
Nothing good about this stay. Would not recommend to anyone!
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