InterContinental New York Times Square

Sarah Crowe

I recently stayed at the intercontinental in Times Square for 4 nights. It was the best stay experience I’ve had in New York. The entire staff was so friendly, helpful, and accommodating. From the moment we arrived and were checking in late at night, every staff member was so welcoming. We immediately appreciated the help to our room and had such a warm greeting. The location of the hotel is in such a convenient spot and very easy access to the transits. Our room was very spacious for a New York room. The views were also beautiful - straight into Times Square. I was very impressed with how clean everything was. The bathroom was big and it was very comfortable to get ready in. We also visited the bar/restaurant in the lobby and it was really great. The staff down there were also so kind and welcoming. They have great drink and food options. Very cozy place to hang out and relax in. I will definitely be recommending this hotel to anyone visiting New York. Thank you for such a comfortable and welcoming stay!

DJ Hom

I have stayed here LITERALLY 275 nights in the last two years, and it feels like home. It’s located in a total tourist area, but the team here has made me feel so welcome, that I keep choosing to stay here even though being so close to Times Square is a hassle at times. Beds are amazing, pillows are literally the best in the entire world EVER, views are fantastic, and again - it feels like home. Of course, there are things they can work on - I’m not a big fan of their room service menu, the Stinger (bar downstairs) has a weird vibe, but this remains one of my favorite hotels in the whole world. Highly recommend, and I’ve brought literally everyone I know to stay here.

J Allen

Pros: Excellent location, majority of the staff were lovely and excellent view from room Cons: Room was pretty tired looking and needed tidying up. Cleanliness should be better for price point/standard the hotel is trying to be at, blood stain on sheets, black mold on the shower head, ceiling in our room was massively stained. The amenities charge the hotel adds when you check in ($35 + tax a night) is not made clear enough during booking, I thought it was just us but heard loads of other guests surprised/complaining about it every time I walked past reception. They also try to justify it as value add but it’s not, it’s straight up opportunistic profiteering to try and make you spend more in their bar or other companies they clearly have deals with Had I known about some of this in advance more clearly from the booking website I would have chose somewhere else in this area, as the location is fantastic

Mario Halim

Great location but the service is absolute garbage. I had a choice while booking between “classic room low floor” which is floors 4-12 or so and regular classic room which are the higher floors and more expensive. I picked regular because I wanted a nicer view and paid more, when I went they told me the high floors are sold out and they put me in floor 4 which is the absolute lowest floor. how was it sold out if I reserved and paid for it ahead of time? I could’ve saved my money and just got the classic low floor since I was gonna be stuck on it anyways. They force you to pay $160 for resort fee which apparently gives u $25 a day for the mini bar and $20 for the entire stay laundry. The mini bar had 2 or 3 drinks and was never restocked. The regular can of coke or sprite was $9, the small liquor shot bottles were $18 and the 330ml water bottles were $11, ridiculous prices and the $25 a day is nothing compared to that and on top of it, it expires at midnight. The laundry for ONE shirt is $20, so there’s the entire credit for that, it’s all just a massive scam obviously. The rooms are decently sized and clean and the location was good next to subway and bus stations but the service is definitely not worth the price paid at all. I don’t want the generic “sorry you didn’t like it we strive to make it a good stay, we hope you enjoy it next time” response from the manager. Just fix it.

Brandon

Truly a great place to stay. The location is perfect to experience everything Manhattan/Times Square. Times Square was a block or 2 away, Broadway was also only a few blocks away. The area had food galore. The hotel itself was extremely clean and well manicured. The only two thing I had any issue with is the rooms don't have black out curtains. My room was facing Times Square and it is a well lit place. I would've like the option to block out some light for a good nights rest, though I sleep very comfortably. Also the pillows were extremely thin, i had to fold it three times to get well positioned for sleep.