Shauna was very efficient & gave me a competitive price for booking a trip to Jamaica.
As to previous review a few days ago. I eventually got a return call from Kirsty who was very helpful. She changed booking to September fingers crossed all this goes to plan!! However I've given this review 5 stars for the service eventually received from Kirsty only. she's an asset to the company.I suggest speaking to her as she really tries to help you.
I have seen the review about Emirates flights. Since we had problems with our booking the whole website has been redone and it seems they do not offer Emirates flights if you book now. Our problem we believe was that CHEAP non-refundable flights were booked. They tried to argue that if the correct flights had been booked we would have had to pay the extra £700. That was surely for two new flights? I have spoken to Citizens Advice today and you have to send the a recorded delivery letter first and ask if they are members of any ADR first. I asked ages ago and they won't reply so you have to put a time limit There's a good article in Saturday's Daily Mail about what these companies are trying to do. Emirates wouldn't deal with us as we had not booked through them. In future book direct with airlines. The cos Terms and Conditions only seem to apply when they are in their favour I have been writing reviews about this company for months. It has been difficult to post reviews as if you put one-star they block them and they do not show on their website. I tried Simon Calder but got no response. I've told them we only had an ORDER but they ignore you. The only option seems to take them to court. Someone must regulate them but I've not been able to find out who. Surely they cannot make promises in their terms and conditions and then ignore them? I booked with this company in October and have posted numerous reviews. Customers do not seem to understand that only 4 and 5 star reviews appear on the d2 website. We are experiencing difficult times and the negative reviews have the same experience as we had. They do not answer e-mails, return calls. Their website refers to ATOL which I believe only applies if they go bust. They are a law unto themselves and nobody seems to regulate them. We told them our ORDER was incorrect but they ignored this. If you book at weekends and evenings they process the ORDER but nobody will intervene despite the fact that staff are on duty
Very good booking experience with Nadine Edwards (NE137) for a hotel in Abu Dhabi.
Excellent communication and a perfectly planned holiday in the Dominican Republic.
Extremely happy with our service. We got some prices on line first then rang the number to check prices and availability. Angel was very helpful and confirmed our booking while we were on the phone. Within 30 minutes we received our e-tickets and itinerary. Thank you for a very quick and efficient service x
Great experience after having to cancel a cruise holiday. Gemma was very patient and delightful to talk to. GB205
Kirsty was cheerful, professional listened to all my questions had all the answers, a pleasure to deal with, highly recommend her.
The booking process was easy and I spoke to Kirsty.F who was has a vast knowledge of the resorts and took the time to make sure I’ve booked the right place for me and the family. I didn’t feel rushed to make a decision and now I can’t wait for my trip to Dubai. Thanks v much.
Just used this company for our holiday to Thailand. We experienced no problems with then. As expected a rep was waiting for us at Koh Samui Airport along with a very nice car to transport us to the airport. We were handed an envelope with a selection of excursions and general information including how to contact a rep if required. No rep available at the hotel. Again for return journey from hotel to the airport we had the vehicle to ourselves and they were there on time. We would recommend this no frills company with competitive prices and are planning to use them again next year.
My holiday was booked for one of the resorts in Dubai but few minutes later, I got a call saying the hotel was full and there is an alternative hotel that is better than the first one. I accepted and paid. On arrival at the Dubai airport where I was greeted by the friendly taxi driver, I was then told of the previously booked resort. I told the driver that my new hotel was the Lake View Hotel. I was taken to the hotel. The taxi driver was so kind and he said he was going to wait for me till I finish checking in. At the check in counter, I was surprise again when I was told that my name was not found for any booking. I was then asked to pay around £900 for the reservation till the sort out the issue and would give me a full refund. It was however sorted the next day and refund was made to my account after I checked out. My concern was, Had I not have enough money to pay, what would have happened? I was expecting the issue to have been resolved and to my greatest surprise was my return day. The taxi was again sent to the wrong hotel even after I thought everything was sorted. I had to pay again for my taxi to the airport but I got a full refund from the partners in Dubai. Overall I can recommend Destination2 to any loved one. They are good value for money and the team in Dubai are even more professional, caring and respectful to costumers. But please remember to get a full confirmation if there is any change of hotels before travelling unless if you have few quids with you
The booking proces from initial enquiry to booking was seamless. Mark was perfect from start to finish. He explained all our questions thoroughly making it easier for us to make the correct decision.
I booked a holiday to the Maldives for my husband and I with Kirsty from destination 2, partly through email and then I finalised it over the phone. Kirsty answered any questions I had quickly. She was amazing, polite and professional, she went through our holiday details and managed to get me better flight times. All confirmation emails were sent within a couple of hours. I would highly recommend this company and especially Kirsty for their professional service as well as there prices.
So helpful over the phone, made booking easy, checked in today with no problems whatsoever.
was in the process of making a booking but encountered some queries so started an online conversation. this was slow and I was asked if I wanted a return phone call. this was made by Poppy, who was friendly helpful patient and efficient. the booking was soon completed and I was very happy with the advice/help given. if you ever want to book through this company I would suggest a call !!!
Excellent service from Nadine.
Excellent price and service
I found this company very accommodating, friendly helpful and patient while choosing my holiday
Very helpful staff, Ella was great and communication was great. Would definately use again. Many Thanks
Very helpful booking process from Emily. I think it is better to speak to one of their advisors as the holidays as advertised on the website are difficult to understand. The website leads you to believe you are going to get all the perks mentioned, this is not the case, so I would recommend speaking to them to ensure you know what you are getting. Hopefully, the holiday will live up to promises. I am a little concerned with some of the reviews on here that people didn't get what they expected and had problems with after sales service. So watch this space for further update.
SO FAR SO GOOD ALL BOOKED WITH MINIMAL FUSS
Phoned to enquire about holiday which we seen online and was speaking to Gemma , Gb205, who was very helpful and completed our booking, whole transaction was done effortlessly.
Really great staff. Kirsty was really helpful on line and on the phone. Great customer service.
Gemma was very helpful and got a good price. Wouk definitely use Gemma again.
We have booked for Dubai in September and dealt online and on the telephone with Emily Newman. We were very satisfied with the whole booking process; Emily was very helpful, spent time looking for the best deal for us and generally recognized all we wanted and did her best to achieve it. e haven't had the holiday yet but so far so good !!
We’ve not had the holiday yet but the booking experience was second to none. I was assigned Kirsty Fox from the beginning via the chat and she was my contact right the way through to booking. Very polite and very helpful in answering all my questions and giving recommendations when asked for. Prices were very competitive too.
Phoned and Gemma Bennett answered the call promptly. I wanted to change the holiday options from the listed options. Gemma was very helpful, knowledge and general lovely to deal with. She made the experience easy and enjoyable
Grace helped me book my holiday quickly and without any problem.
Gemma was extremely helpful and friendly, I booked my holiday with ease. The process was easy and all my questions were answered. Very pleased with the competetive pricing of the holiday and would definiety use Destination2 again. Ref GB205
Emily was really helpful and got me a great price to go back to the maldives , I will book with this company in the future
I needed an answer to a question before making an online booking . Nicky phoned me and finished up doing the booking for me . No pressure, she answered all my questions , a really good service , I’ll be using this service again .
Really happy with the booking service Shauna gave me . I’ve never used destination 2 before . But Shauna was very helpful and gave me a great price for our holiday . Roll on sept
Pc1891, Poppy was amazing and provided a brilliant deal and service i enjoyed our stay at the hotel she had booked. I will definately advice to book through her and the company. Thank you very much
Shout out to Kirsty for all her help booking our hotel!
Helpful and informative. Good prices secured.
Really easy to book my holiday, they searched and done all the work for me and even the after sales are excelkent
One quick phone call to Gemma (GB205) & my resevation was complete. Very efficient & helpful.
Received great service from Nicky. Nicky was very helpful and knowledgeable. Tried to get a competitive rate by contacting the service provider - nothing was too much trouble for her. However I would like to mention that I was disappointed to discover that I was charged £155 extra than the Web price only because Destination 2 site doesn’t let you book 2 days early and they charge £20 per person when making a booking via phone. This is not due to availability at the hotel because they have availability. So please try to book few days early.
Really helpful and friendly agent who was very efficient and took my payment and sent immediate confirmation. Answered all my questions and I left feeling well informed. GB205
Great company to book with , always very helpful on the phone and deliver on their promises.
I found the staff easy to converse with and there was no pushing sell. It was a very friendly and relaxed process and I would definitely use and recommend yourselves as long as all goes aswell as it has so far
Great Service today when booking our dream holiday to the Maldives. Really knew their stuff!
Great service very helpful and great customer service from the lady I dealt with
Efficient service, competitively priced Middle East & Indian Ocean Area
Booking process was good, staff very helpful. Cheaper than competitors.
Nadine was friendly helpful and efficient with a good result for us both
Excellent service by Angel. I would definitely be booking future holidays with you.
i was very impressed with the service received
Last Minute booking
My husband and I are very happy with the service that we have received and would book our future holidays with this Company. The agent were polite and very helpful. I would recommend this Company for anyone booking a holiday
The service was very good, My agent was very helpful and informative and manage to arrange the holiday for us with changes with ease
I have just booked a holiday to Dubai through Destination2 and it was so easy! Llewys was incredibly helpful and knowledgeable about the resort and made the whole process so simple. I can not recommend them enough and they also had some of the best deals around.
First time booking with Destination2 and found it a pleasant experience.The service was friendly and efficient and staff went out of their way to find the holiday that was best for our family holiday, All in all a super service delivery
Easy to deal with. Accurate advice and easy to use website
Very helpful agents.
Friendly and professional service. Extremely helpful and knowledgeable of destination and resort. Extra helpful advice and tips given.
The Guy who booked my holiday was really helpful and listened to my holiday requirement, I had it all planned before making the call, so much of the call was confirming my understanding of what I liked the look of, really happy with the service.
I booked my holiday with Destination 2, they were outstanding in helping me with my booking.
I have just paid my deposit for hotel so maybe too early for reveiw untill I come back will do another reveiw
Great service Great prices
Very professional and confident dealing with my quote and competitive price wise.All being well I would use your services in the future Regards Mike Twist
Ella was very helpful. Very happy with her service and prompt replies.
Just booked my family holiday with ELLA. And I would like to say what a absolutely delightful service she provided to get me the best package for my family. Thanks Jas
Top class service
Great service from Nadine when booking my trip to Dubai. Fast and efficient with a great price NE137
Just booked with Grace booked a maldives holiday with very little knowledge, but with the experience Grace has we altered flights and times too make sure we had the best connections with the least hanging around. I was very grateful.
Just finished booking a last minute trip to Barbados. Kellie was absolutely fantastic, helpful and patient. Great rates and pro active attitude. I only hope the holiday is as good as the customer service.
I just called to enquire about a holiday to Sri Lanka, Nadine was professional, extremely helpful and friendly. Holiday booked Sri Lanka here we come! Can't wait!
Booked my Dubai hotel through Syd yesterday. Great customer service, and very helpful. Just hope they deliver the great customer service right through to the end.
I dealt with Emily and found it to be a great experience. Emily went out of her way to give us the holiday we wanted at the best price. She was patient and understanding and her manner put me at ease. All in all I had a great experience and would not hesitate to use Destination 2 again. Thanks Emily
Booked a holiday to America from Nashville to Vegas. Kirsty sorted it all out really helpful and best price by far!
The travel agent Kirsty was extremely helpful, knowledgeable and keen to help with the details of our holiday. Thanks very much Kirsty and will definitely contact you again for future holidays!
Another holiday booked at a great price. Thanks Nadine, ne137.
Holiday booked via Grace on the telephone, effortless, no issues, helped me to find the perfect holiday. Would highly recommend
Shauna the consultant we booked with was very helpful and patience. She got the right holiday at the right price for us and booking it went very smoothly. I have recommended them to my son who has also booked his holiday. The price are very competitive and the service received was excellent will always check them for future holidays
Five Star Service..... The operative (NE137) was very helpful and ensured that the whole process of booking a holiday was remained smooth and tailored to my family's needs. Even after the initial booking was made, she was available to ensure that the 'i's' were dotted and the 't's' were crossed. Highly recommended, someone give her a medal ;)
Llewys was so helpful yesterday with booking a hotel in Mauritius. I was initially confused with the options but Llewys explained them all and had actually been to the hotel so was able to give some insight which was great. He put a fantastic package together which is great value for money compared to the other companies I had looked at. Would highly recommend Llewys and the company as a whole !!
Booked with Kirsty. I was faced with a bit of a challenge with my requirements for room occupation and board levels and Kirsty dealt with it quickly and efficiently. Plus her knowledge of Dubai was excellent and she managed to secure me some upgrades. All around excellent service (I normally don't post reviews but I was impressed enough to bother)
Price was so competitive, I was sceptical at first, but had no need to be. Shauna was great, and everything was as she had arranged. Great holiday too !
Kirsty handled my booking of a hotel in Barbados very efficiently. I also used the chat line to clarify situation with regards to seat booking charges on a TUI flight. This was answered quickly. Only downside was I was charged about £10 more to book over the phone than online, didn't notice until later. I will definitely consider Destination2 in the future.
GB205 Gemma was extremely helpful and knowledgable and helped me through the booking process being careful to double check all our details were correct. A friendly and personable manner also helps!
Just booked with Destination2 to go to Dubai in October 20 for my husbands 50th birthday. Very smooth contact over chat online service, followed by a telephone call from Grace. She was very professional throughout and has the patience of a saint😂. Thank you for the best deal.
Angel Hristov was very helpful and our overall experience with Destination2 was nothing but positive. We booked the Maldives with Destination2 and found the same resort much cheaper with them than the same resort with other tour operators. Our entire experience was fabulous - from the flights, the airport lounges at Male Airport , the sea plane transfers, the resort, our water villa, the food at the resort, the staff ...
Rang today to book my holiday rather than do it online just to be happy it’s all legit. Spoke to Grace and she’s made me even more excited!! The price of the holiday was pretty much what it said online. Grace was extremely knowledgable about the Maldives in general and my choice of hotel and was very happy to talk about anything and everything! I can’t wait!!!!
Excellent service and informative. Went on website was confused with regards to transfer. Spoke to Kirsty Fox and she was very helpful with reducing or time at airport and adviced other flight times and airport waiting times. Thank you for all your help and assistance, looking forward to our holiday now.
Just booked a maldives trip with Grace. We have never been before so was really helpful to talk to Grace who has been many times which meant she could recommend the perfect resort for us as a family. Can't wait to go!!
Hi I have just booked a holiday with Nadine NE137 The price I got online was The price she gave me straight forward no quibbling no arguments well definitely Book with her Thank you wants again Bob hartley
Just booked with Kirsty very helpful and spent time getting me the best possible deal thanks again Chris
First time booking with Destination2 and would certainly recommend them. Angel was extremely helpful and efficient. Very happy with all aspects of booking, flights, transfers and hotels. Would not hesitate to use Destination2 again.
Great efficient service, answered all my questions and was very kind, wishing me a happy birthday. Thank you.
booked a holiday today with Kirsty ,she and Shauna were both professional ,courteous and knowledgeable and the price was unbeatable.
Kirsty was extremely helpful and had amazing communication to find a holiday that suited our needs
Excellent service and extremely competitive. Very helpful and knowledgeable staff
Whilst we have not been on our holiday yet, the lead up to has been excellent. We would thoroughly recommend.
Fantastic service - Gemma was great! Clear, informative and without any attempt to 'up-sell' etc. Thanks for your help - now just looking forward to our trip!
Easy To book, friendly service by Syd who was very knowledgeable and helpful. Excellent.
booked hotel with Angel very helpful with all the information very satisfied
Great service, nothing too much trouble. Always our first choice.
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