Zafiro Palace Alcudia

tony hooks

A very pleasant experience. I was staying at the hotel with a group of 12 golfers and we each had our own junior suite. The rooms were very clean and comfortable. We only ate breakfast in the hotel which was excellent with a great choice of hot and cold food. The staff were very attentive and tables were cleared regularly. Bar staff were of the same standard. The reception staff went out if their way to make our stay memorable, from booking taxi's, recommending resaurants and general helpfulness. What's nit to like about the hotel.

Stephen Borrett

We stayed for a family holiday and it was our first time here. What an amazing place!! The hotel was superb in every respect. The food was outstanding, level of service was excellent and the facilities were brilliant. All the staff were excellent, polite & couldn't do enough for us, well done to them all. It was my wife's 60th birthday whilst there and the hotel went above & beyond as they gave her a bottle of prosecco & a lovely heart shaped cake, amazing ❤️ Thankyou for making our stay so special and we look forward to coming back next year for our summer break. Room 5302

Selene Reilly

Great hotel and we had a fantastic holiday staying here. The location is ideal for families with kids but also perfect if you’re looking for a slice of luxury. It’s close to the beach and shops, and from the moment we arrived, the staff couldn’t do more for us. Room The room was excellent and felt like a piece of luxury. We stayed in one of the rooms with a rooftop jacuzzi, and I would highly recommend it. The cleaning service was great, and water was always topped up. One evening we had a slight issue with the air con (our fault for not shutting the door properly), but even after midnight, reception sent someone immediately to fix it. The room was spotless, comfortable, and truly a treat. Food & Restaurants The buffet offered a huge variety with plenty to suit all tastes for breakfast, lunch, and dinner. Some of our group mentioned they would have liked the food a little hotter, but overall the quality was very good. Service was pleasant and although plates could have been cleared a touch quicker, it didn’t affect the experience too much. We also tried all of the à la carte restaurants and enjoyed them all. Both the food and service were excellent. Booking in advance was essential as they filled up quickly. A little more flexibility with timings would have been nice, but we understand it was a busy season. One highlight was the restaurant above the pool, which we highly recommend for lunch as the food was absolutely delicious. Pools I didn’t spend much time in the pools, but they were clean and family-friendly. The only small downside was that the pool beneath one of the restaurants wasn’t always closed off during dinner service, which affected the ambience with kids playing while you’re eating. Otherwise, they looked inviting and well-kept. Another suggestion would be to consider keeping the swim-up bar as an adults-only space or at least sectioning part of it off, as it can be tricky carrying drinks with children splashing around. Entertainment The entertainment was very focused on children, with shows finishing around 10:30 to 11:00 pm each night. It would be great to see a separate space or program for adults, as we’ve experienced in other hotels, with kids’ entertainment in one area and adult-focused options in another. Daytime activities were also mainly aimed at children, so some adult-friendly pool games like water polo would be a welcome addition. The gym was good for a hotel gym, with a range of equipment and classes, though my yoga class was unfortunately cancelled at the last minute without warning. Overall This is an excellent hotel with fantastic food, service, and cleanliness. The staff couldn’t do more for you, and we had a wonderful stay. Perfect for families with kids who also want a touch of luxury. Highly recommended.

Vegard K

We spent a week at this beautiful hotel, and overall we had a pleasant stay. Food and Restaurants The buffet at The Market was excellent, with a large and varied selection. Unfortunately, we found that if you sat outside along the sides, staff could forget about you – plates were not cleared away, and it could take a long time to place a drink order. We ate at La Veranda only once. The food was fine, but not on the same level as the buffet. Rooms and Facilities Our room was nice, the bed was comfortable, and we had everything we needed. However, we did experience two technical issues: a balcony door that didn’t work, and a toilet that kept running after cleaning. These were fixed, but it was still inconvenient. The hotel felt very large, and we felt the staff sometimes lost oversight. Routines seemed unclear at times, resulting in inconsistent service. Pool Area The pool with the swim-up bar was quite crowded, and finding available sunbeds was very difficult. The hotel has a rule that sunbeds cannot be reserved for more than 40 minutes without use, but this was not enforced. Additionally, lifeguards began removing our towels before pool closing time, even though we had personal items like bags and shoes on the loungers. This felt unnecessary, as it meant we had to walk back to our room cold and wet. The pool bar was often busy, and we sometimes waited up to 10 minutes to be served, especially when seated on the sides. Hygiene could also have been better – we saw a bartender use a glass that had fallen on the floor. Entertainment and Amenities Evening entertainment was disappointing, and there was no mini-disco for children. We also missed having a small shop at the hotel for basic items like snacks, drinks, or pool supplies – everything had to be purchased outside the hotel. We also found it inconvenient to bring the hotel key card to the pool bar for all-inclusive service. A wristband system would have been much more practical and avoided bartenders constantly asking for the room number. After 10:30 p.m., the hotel became completely quiet, with no music or activities, giving the impression that everyone should return to their rooms. Summary Zafiro Hotel Alcudia is a beautiful hotel with an excellent buffet, nice rooms, and very friendly staff. However, the hotel feels slightly too large for the current staffing level, and routines are lacking to ensure consistent service. With better organization and a few more staff members, this hotel could easily move from very good to truly outstanding.

Frank Sloane

The location of the hotel is excellent, sitting in an elevated position giving wonderful views of the area. The staff at every level are excellent - from reception , restaurant and cleaning staff. All had a welcoming attitude and treated everyone as a valued customer. They couldn’t have been better. Rooms were very clean and very comfortable. Saved the best to the last. - the food. It was incredible, the range and quality and presentation was very, very satisfying. It was our second year to stay at the Zafiro and we are already thinking of returning next year. Overall my rating for this excellent hotel would be 10/10.