Xperience Kiroseiz Parkland

Tricia Hodgson

Me and My family had a great time at this hotel. The rooms were so clean and the atmosphere overall was great. The animation team was amazing. Especially Emily and lily, they always got us involved. Lily took us to hard rock and we had a great time. The atmosphere was incredible. The best day of our holiday.

Caff Fernandes

It was very bad experience this time with easyjet holidays, the hotel xperience kiroseiz premier/Parkland should really really improve their standards of service if they are welcoming guests from UK. Very poor service, staff was so rude, no politeness, no smiles and no apology. Worst place. Buffet wasn't that great repeated dishes. Kids ended up getting food poisoning. Room need a big time maintenance, our shower drain was blocked since day one even after complaining multiple times to the reception no one came to fix it, so was air conditioning not working same story with that as well. Reception staff was so rude never helped with any queries, and FO cashier Samuel was the worst, always denied to do anything, he would always say come after 4-5 hours, so that he could push it to late shift. To my surprise guest relation Madonna also need to improve her communication she is not emphatic at all. The STAR of the hotel is guest relation Caroline she is the only person who really knows to give a well deserved standard service. F&B team Ahmed and Ashraf and whole team of waiters they were smiling the only place were we felt welcome. Both Ahmed and Ashraf were very good with the kids. And there one chef who always greet in spite of the language barrier every day how would learn some words of English. Couldn't get his name but his the one who stands behind the main buffet in atrium restaurant. Overall I would rate this place only 2 star one for Caroline and 1 F&B team.

Kirsty Whiting

Me and my family had a great time at this hotel. The staff were incredible and the animation was amazing. The food was great and the rooms were so clean. We went to Hard Rock Cafe with lily and we had the most incredible time. I 100% recommend doing the hard rock with the family and friends as it was the best night of our holiday. Lily was amazing our whole holiday and included us in everything. 10/10 stay and would come again.

s dam

Not a 5 star at all. Very bad service, from reception to the housekeeping supervisor. You have to wait more than 1 hour for everything you ask for. Even when you ask for something there is always a "NO SORRY". Also they don't give you the full informations. The last night we knew there was a night club at the hotel. Because no one informed us. The hair at the bedsheets and pillow so disgusting. Black spot on the sheets. Mima the housekeeping and Islam is the best. The housekeeping supervisor must be replaced by someone more professional. All the restaurant staff were so friendly and professional.

Sandra Topham

Our second visit to this hotel - staying at the Premier side but can use the facilities at both sides. A lot of the staff remember us from our previous visit in April and have made us so welcome .The rooms in Premier side have now been upgraded. When other reviewers have mentioned stomach upsets and blame the food, I have seen a number of people, both young and old, not using the food tongs for items but using their hands, picking up food and putting it back, I wonder if their own personal hygiene is to blame for others falling ill