Wyndham Grand Orlando Resort Bonnet Creek

J. Salima Patel, PhD

We came in for a 4-day stay. This hotel is located very close to the parks, but keep in mind. It is not technically a Disney hotel. Check in process was pretty simple and while I had reserved a city room, I didn't realize that would mean overlooking the parking garage. They were able to accommodate my request, change my room, but only to a queen. If you are staying at this hotel, be sure you like being around a lot of kids. The pools are all extremely busy and the chairs are all reserved. Don't expect routine housekeeping... on the plus side, despite the absurdly slow service, the food at all the restaurants was pretty good. Not the best stay, we're unlikely to return. We checked out a day early on a prepaid stay. Even though I informed the front desk they still charged parking and resort fee. $40 parking and $40 resort fee per day. After several calls it was reversed. BONUS - fireworks from the parks were spectacular.

Lynne, Carpenter-Stevens

Most people write reviews to complain. Remember that. Our experience was exceptional. Isabella upgraded our reservation from our conference rate for a modest cost. Jake at the front desk accommodated our room requests with no problems at all. We got a balcony, high floor and I could watch Epcot’s fireworks. Luke was a super bellman. The banquet lunches were really good and Vincent let us take our’s to the room (with covers and silverware) so we could work during lunch! To go dinners from the Back Bay and the Sushi Bar were not expensive and very good. Our room was spacious and clean with a super comfy bed. Anytime I called for something (blanket, more coffee…) it was delivered promptly and and a follow up call made sure we were happy! We took time to sit by the beautiful pool, walk around the lake and feed the fish to relax. I want to especially thank Jeffery the Front Desk Manager for his generosity. He went above and beyond to help me with a migraine on the day we had to leave. We sincerely hope our annual conference will be held here again next year!!

Michael Lussier

We have stayed here many times over the past 15 years. We are very happy with everything but the pressure to purchase this time share. We purchased our stay from an owner on eBay. Great for us great for the owner but when my wife checked in, she was directed to the sales desk to get the info about the resort. When she went over, the gentleman she talked with tried to pressure her into a tour. When she declined, he threatened her with putting notes on our account and telling her that we would not be able to stay here in the future. Pretty sad that this beautiful resort has to deal with customers this way. We paid just like anyone else. I have taken the tour before and I am not interested. I just want to enjoy my vacation

Sparsh Shah

Overall excellent day. The hotel and the roads are lovely. The resort area, including the pools were pleasant surprise. We did not expect it to be this good. Overall, everything was clean. the washrooms and everything worked perfectly. We had no issues. Also, the staff were very kind and nice. No point throughout the day, we ever encounter any staff, who or Min. The ladies who cleaned our room were lovely. In particular, Jake at Concierge was excellent. he let us check in super early, which actually made our trip and made our whole day a lot easier. We would definitely come back.

Jon l

I was actually impressed with the place I found the hotel to be clean and in good order. There are several small restaurants like the back Bay Cafe we tried which was pretty good. The pool area is large and families seem to enjoy the location and the poolside pirate ship. My company put a lot of work into the place and they are definitely investing a lot into the place and it shows.