Wyndham Alltra Playa del Carmen, Adults Only All-Inclusive

Emily Giesbrecht

Beautiful location, very close to shopping, restaurants, ferries, and right across the street from a beautiful beach. The resort itself isn’t on the best beach for swimming, but the pool is big and the beach is less than a 5 minute walk. The food at the resort is incredible. Everything we ate at the buffet was delicious, the cafe and the restaurants were also wonderful and included in the price of the all inclusive. Staff were very friendly and helpful. We traveled from Canada and we did find that the front desk was a bit difficult to reach by phone before we arrived, but it was doable through the Wyndham main number. The resort was always very clean and well maintained. Our room was spotless when we arrived. Overall a very good experience, would highly recommend!!!

Jeen Alexandre (Seenca)

⭐⭐⭐⭐ I recently stayed at this resort for 5 days, and overall it was a very enjoyable experience. The property is beautiful, well-maintained, and offers a relaxing atmosphere — perfect for a short getaway. My room was comfortable and clean, with good amenities. Housekeeping did a great job throughout my stay, and the resort staff were friendly and welcoming. The environment felt peaceful and safe, which made the trip even better.The food was generally good, especially breakfast, which had plenty of options. The pool and beach areas were lovely, and there were enough activities to keep things interesting without feeling overwhelming. I appreciated that everything was easy to access and organized. Despite the small setbacks, the overall vibe, cleanliness, and scenery made this trip memorable. It’s a great option for anyone looking for comfort, relaxation, and quality time away.

Emily Salomon

I really enjoyed this resort! We stayed in the junior suite and it was a massive room! The service was the best I’ve experienced in awhile. Between the girls working the coffee shop, all the bartenders, housekeeping, the front desk, everyone made our stay amazing! We came for my birthday and they even left a mini cake in my room!! Our favorite were the servers at the restaurants! They made us laugh every night. ALSO, the food was amazing!!!!! Anywhere you go, it’s good food (and that’s coming from a picky American who eats Chicago/midwest food) but the Italian restaurant has AMAZING pasta! The bartenders were all so sweet and work like crazy!!! Each night they have entertainment which I personally thought was fun! We did karaoke, had a rock band show, did a silent party (which was actually fun). I had such an amazing time, always felt safe, and the hotel was extremely clean which was a huge perk for my ocd. Another perk was its right along 5th Ave which was so nice for us wanting to go explore!

K Baker

Stayed for 10 nights start of Feb, Positives: - Service amazing from bar staff and waiters, as soon as it hit 11am, the servers were off offering everyone drinks by the pool, and by no means expected any tips. - Housekeeping attended every day without fail, including topping up of the mini bar. - Really good location, right on the main strip of lots of bars and shops. - Restaurants really nice, other than that I found the menu for the mexican very limited. But otherwise, buffet has lots of variety, even at breakfast, grill restaurant has a great menu and food, and our favourite being the italian. Also loved the quick delights and coffee shop available. Negatives: - Guests constantly hogging loungers with their towels first thing in the morning even though they woun't be seen for hours. There is a sign stating not to reserve loungers with towels or belongings unless in use, but sadly this is not enforced by the hotel at all. If you are not one to get up early, you absolutely will not get a lounger for the day, they were usually all gone by 09:00-10:00am. Really wished the hotel would enforce this one, as we were always up early (like 8am) and even then there were few left but no guests outside. - If you are looking for a beach resort, I would not reccomend this hotel. For me it was not a problem as I saw from the reviews and usually spend more time at the pool. But there is no beach other than a tiny strip which is covered in rocks, making it completely inaccessable, and this area is also at the other end of the hotel, so no access to the pizza and entertainment whilst you lounge. - Reception not very helpful or polite (unlike the the rest of the team) .. they advised there is no laundry service, even though advised online there is - meaning I had nothing warm to wear back to the UK (being 0 degrees) other than some small skirts and dresses. Also when our transport did not arrive they just handed me the phone, felt like they could've helped a bit more considering they speak spanish/ have numbers etc. All in all, we had a lovely stay and that really was due to the amazing staff and lovely food. Would definitely stay again but I do feel there are improvements to be made.

Lauren Northington

Absolutely loved this place! Great location, so you can check out Playa del Carmen easily. The staff is top notch, Jannika is the star of the hotel, we loved her so much! Sebastian at the bar was our favorite bartender. The sushi place was great, so was the steak house, but the Mexican restaurant in the hotel was the best. Housekeeping was outstanding, our room was spotless every day. I can’t say enough good things about this place. To say again, the staff really made this stay special!!