Wyndham Alltra Playa del Carmen, Adults Only All-Inclusive

John A

A Real Honest Review. The Wyndham Alltra Playa Del Carmen is perfectly located for someone wanting to buy some souvenirs, experience some night life, or for someone planning to do a fishing charter. The Resort: - Staff is friendly - Food is average overall. - Location is excellent. - Clean & spacious rooms. - Stocked mini fridge, which gets restocked every day. The Staff: The staff was great, with the exception of the front desk staff & some of the bartenders. The Bell Boys at the resort were amazing and more informative & helpful than any of the front desk staff. "Gabriel" was amazing, helping us with whatever we needed or enquired about. Gabriel provided us with answers about the resort, as well as outside the resort & his English was amazing. The front entrance security guard "Franco" was very pleasant & welcoming. Franco provides a sense of hospitality & has a calming/ safe presence about him. The best bartender in my opinion was Sebastian, who works at the upper pool. He makes great drinks, which are not watered down like a lot of all inclusive resorts I've been to. Our room cleaner was "Valentina" who did an amazing job of keeping our room clean. One of the best cleaners I've had in a very long time. Cons: The pools close very early, especially for being an adults only all inclusive resort. The upper pool closes at 6:00pm, while the main pool closes at 8:30pm. Most resorts I've been to in Mexico close at around 10:00pm - 10:30pm. The front desk staff was horrible. When we arrived at the resort, the person didn't properly greet us like what I'm typically used to from other resorts I've stayed at in Mexico. The person who checked us in didn't provide us with a resort map, or explain where the a la carte restaurants were, or didn't explain what amenities are offered at the resort, or what entertainment was included to guests during our stay. We arrived on a Sunday night & it wasn't until Wednesday afternoon that the Bell Boy "Gabriel" showed us where the amenities/ entertainment board was located in the resort. To top off our check-in experience, two days before we left the resort we mentioned to the front desk that we'd like our shuttle to the airport to show up at around 2:00pm. The person working the front desk said they don't arrange that for guests because they don't have anything to do with the airport. The person told us that we would need to arrange that ourselves & contact the airline directly, or contact our travel agent to arrange transportation back to the airport. "This was the first time I have ever been told this at any resort I've ever been to". Obviously I was upset about this because we paid for an all inclusive holiday, with transportion included. We're in a foreign country & now being told by the front desk to arrange our own way back to the airport. We mentioned this to Gabriel in passing & he was able to help us yet again. Gabriel asked to see our booking information for our return trip home. He made a couple of phone calls & arranged our included transportation back to the airport. Bottom Line: The hotel is perfectly located in Playa Del Carmen & the staff are amazing, except for the front desk staff & some of the bartenders as previously mentioned. I would consider coming back, especially because of the excellent location of the hotel & the wonderful staff like "Gabriel, Franco, Sebastian & Valentina" who really take pride in their work & make guests feel welcomed like your a family member.

CHRISTIAN Czesch

Some plugs and the telephone with no electricity in the room, has not been fixed for two weeks. Reception service is far beyond standard in this category, e.g. No service understanding and helping in case of e.g. sickness. They acted very professional by knowing so little. No Post Office or postal Service in or close by the Hotel. No beach access were you can swim, lots of fishermen boats in front of the outdoor aerea. All other services were really good. Food and drinks were excellent (Taste, Variety). Entertainment program and variety were excellent. Entertainment crew was excellent. Bar Service was perfect everwhere! Repeat factor: sadly to say, but 0%, since essential service is missing which is important to me AND because I would have liked beach access

Michael Nava

Stayed here 3 weeks ago and had an amazing time. The property was nice and clean. Perfect location right next to the beach and main part of the city. All the food at the restaurants were delicious. Entertainment each night and the foam party were so much fun. What really made our stay memorable were the staff. Everyone was very nice and went above and beyond to make sure we were having the time of our lives. I would like thank Rosario the manager for making sure we were satisfied with our room and going out of her way to make sure we were enjoying our stay, Juan the manager for finding us every night at dinner to ask us how our stay was. Rafael our waiter at the Italian restaurant who was always very friendly and gave us exceptional service. Humberto the chef for always asking us how the food was. The host at the Italian and Mexican restaurant who would always greet with a smile. Aaron aka “buttons” the bellboy for always making us laugh. Thank you so much. We will definitely come back again and again.

Glo Saenz

Planned a 4 day get away with my mom to this hotel. We were really impressed with the service. Staff was super friendly and helpful. Room and facilities were clean. It was low season so they didn't open up all the restaurants for dinner but the ones we ate at were all very good. Breakfast and lunch buffet had a large amount of options. We also had an amazing bartender named Miguel who made us special local cocktails. I definitely recommend this hotel. A plus is there are no children so it's more quite and relaxing. We are not beach people which was good as the beach area that the hotel has is small however if you cross the bridge (10meters), the beach is much better there. It's the one from the picture.

Touch of Orient

What an excellent stay. The staff are super professional and attentive to what the guest need. The food was very good and had many options. For me, the best part was the entertainment which was provided during the day. It allowed the day to go by quicker and added a fun element. Both Katia and Oscar were very friendly and made the experience much better for our group so thank you! Will definitely be coming back just for the entertainment team and staff!