Wyndham Alltra Playa del Carmen, Adults Only All-Inclusive

Maddie Sublette

Upon arrival, they helped us with our bags and gave us a welcome drink. Check in was easy, and they were all very friendly and welcoming. We were hungry from the travel and ate at the buffet first, it was mediocre. Went to the buffet several times during the stay, as the speciality restaurants are only open during the evening. Seems like every time we ate there, we got a smoky scent on our clothes due to lack of ventilation. We stayed on the first floor by the street and could hear everything, you’re going to want to bring ear plugs. The only quiet night was a Saturday. I’m not sure if it’s a Mexico thing, or outdated resort- but there’s no exhaust fan in the bathroom, so the room could never ventilate properly. Gym rat approved fitness center - everything you need to get a decent work out in. But again, little ventilation. Their stair master was also out of service. We split the massage and the hydrotherapy on different days, which worked out better. There was just a cockroach in the steam room. The coffee bar was amazing to have. I worried about food poisoning between the raw sushi bar and Mexican restaurant, but made it out okay. The drinks were either watered down or very weak, I’m very small and couldn’t feel them which is atypical. The pool was cold, not a lot of people used it. If they invested in heating it during the winter months, that would be nice. The beach is a disappointment. Very stinky and unappealing and seeps into the resort. Felt very safe here, police patrol the area non-stop. Overall, I’d stay here again if the deal looked right - but not worth $500+ per night. And I wouldn’t stay on the first floor again.

Jeen Alexandre (Seenca)

⭐⭐⭐⭐ I recently stayed at this resort for 5 days, and overall it was a very enjoyable experience. The property is beautiful, well-maintained, and offers a relaxing atmosphere — perfect for a short getaway. My room was comfortable and clean, with good amenities. Housekeeping did a great job throughout my stay, and the resort staff were friendly and welcoming. The environment felt peaceful and safe, which made the trip even better.The food was generally good, especially breakfast, which had plenty of options. The pool and beach areas were lovely, and there were enough activities to keep things interesting without feeling overwhelming. I appreciated that everything was easy to access and organized. Despite the small setbacks, the overall vibe, cleanliness, and scenery made this trip memorable. It’s a great option for anyone looking for comfort, relaxation, and quality time away.

Jakoby Mallory

I just stayed at the Wyndham Alltra Playa del Carmen, and while there are some positives, the “all-inclusive” experience is somewhat misleading. Certain drinks at the bar—such as Patrón and Red Bull—come with an extra charge, which wasn’t clearly communicated upfront. The pool closes early, limiting evening use. Room service food itself is free, but there’s a mandatory $10 USD delivery fee with no option for guest pickup, so it’s not truly free. The buffet also doesn’t allow guests to take food back to their rooms—you’re required to eat on site. The resort does offer beach access, but it is not private, so you’ll likely encounter vendors and members of the public. The beach chairs are not as sturdy or well-maintained as the chairs by the main pool. Additionally, for the size of the hotel, there are not enough pool chairs, meaning you’ll need to arrive early to secure dedicated seating by the main pool. The hotel is open-air and not fully enclosed, which led to encounters with bats and raccoons in the hallways—something guests should be aware of. On a positive note, the bathroom and shower are very spacious, which was a nice touch; however, the shower water pressure was below average. The location is excellent, being right near shopping, lounges, and nightlife. While the hotel itself didn’t offer many activities, the surrounding area more than made up for it. Another highlight was the food—everything I tried across the restaurants was delicious, and I genuinely enjoyed the dining experience. Overall, the staff has been polite and the location and food are strong positives, but clearer transparency around fees, policies, and amenities would significantly improve the guest experience.

Ella Endres

We stayed here for about a week and all I have to say was it was one of the best weeks in my life by far. The resort is beautiful, the food is delicious (which is not always the case for all inclusive), great drink options, and by far the best part of our stay was the amazing staff. Always so kind, sweet, and a good time. A special shout out to Carlos, Katya, and David who bring the resort activities to life. Always amazing energy, so funny, and just a good time in general. We will be returning next year !!

Vicki Robinson

We enjoyed our stay overall. The facilities were very nice and the staff were WONDERFUL. The restaurants were all very good and there was enough variety that we didn’t get bored over the 3 nights we were here. The cons: They do have beach access but it isn’t the nicest and there are no umbrellas. The jacuzzi also closes at 5, meaning you can only use it during the hottest hours of the day which makes no sense. The biggest issue and the reason I will probably not return is the AC in the rooms. It will only let you set it down to 23 C (74 F). I would consider returning if they fixed this but my room was very uncomfortable the whole time and it impacted my sleep.