Hilton Dubai Al Habtoor City

Danielle Louise

⭐️⭐️⭐️⭐️⭐️ 5-Star Review: Hilton Abtour City Hotel, Dubai We’ve just finished an incredible 6-day stay at the 5-star Hilton Abtour City Hotel in Dubai, and it has been nothing short of fantastic. From the moment we arrived, the service has been outstanding. A special mention goes to Kyra and Dinesh, who have been absolutely amazing throughout our entire stay. They have been friendly, helpful, attentive, always smiling, and genuinely dedicated to making our experience perfect. Their warm hospitality truly made all the difference. The whole hotel has been exceptional—from the staff and the food to the cleaning team and the accommodation. Every part of our stay has reflected true 5-star quality. We would definitely recommend anyone visiting Dubai to stay here, and we will absolutely be coming back. Thank you for an unforgettable stay!

Saman Rashidi

Great restaurant team, but overall hotel experience disappointing I recently stayed at Hilton Al Habtoor City in Dubai with a large business group, and while there were a few highlights, the overall experience fell short of expectations. Restaurant Breakfast We tried the main restaurant for breakfast, and the food quality was good. However, the layout is extremely spread out. You have to walk from one end of the restaurant to the other for different buffet sections, which becomes tiring and impractical, especially during a busy morning. For such a large area, the selection of items could have been better. That said, the staff were absolutely outstanding. Tarun, the restaurant manager, was exceptional, and the entire team went out of their way to be helpful. Their service easily deserves more than five stars. They were the best part of the entire stay. Rooms and Facilities The rooms were not very clean and maintenance is clearly lacking. All pillows seemed to be feather, which sounds luxurious, but for anyone with allergies it becomes impossible to sleep. There were no synthetic pillow options placed in the room, and having at least one synthetic pillow alongside a feather pillow should be standard in a hotel of this category. Hotel Management and Group Booking Experience My biggest disappointment was the hotel’s group sales management. We booked a large number of rooms for several nights, and I was expecting at least some level of flexibility or hospitality, especially as a Gold or Diamond Hilton Honors member. Unfortunately, the opposite was true. They were extremely strict, not accommodating at all, and surprisingly stingy. Simple requests were met with repeated “no, you can’t have this” or “no, you can’t have that,” even though we were committing to a significant number of room nights. This is not the level of service one expects from Hilton, especially for business bookings. Conclusion The restaurant staff were excellent, but the hotel management experience, room quality, and overall accommodation standards were disappointing. Based on this stay, I would not book this property again.

Mohammed Alhabib

I had an excellent experience thanks to Amr, the Egyptian gentleman working reception . He truly went above and beyond to help me with an issue I faced during my stay. Not only was he professional and efficient, but also genuinely kind and attentive throughout the whole process. It’s rare to meet someone who takes such pride in their work and cares so much about guest satisfaction. He’s a real asset to the hotel, and I hope his management recognizes his outstanding service.

Jasmin211

Very lovely Hotel, giving attention to small details. Service is very polite. Location is amazing next to the canal. At the breakfast is a huge choice and people in service like Manjur make it to a nice stay. I really recommend the Hilton ✨

Ada E

Abhinav, Ibrahim, and Alina have been awesome in their restaurant service! They made my dining experience wonderful! Very respectful and helpful. Mr Marwan is a great and attentive manager that comes around to check that guests are having a great experience. I really appreciated that. Sunita is a lovely hostess.that was very welcoming. I highly recommend this property.