Westgate New York Grand Central

Philip Anderton

Great hotel. My wife was at a conference in NYC and the staff were extremely helpful helping her to print documents etc. A big thanks to the concierge who helped with this as well as getting a taxi for my wife at the end of our stay. A very personable gentleman with a great sense of humour for whom nothing was too much trouble. The hotel's location was perfect with public transport nearby. Our room was spotless although the walls were thin and we could hear the lady next door. Thankfully it wasn't a problem. All in all a very memorable stay which was almost entirely down to the wonderful staff. Thank you!

Pedro Taveras

During our recent stay at the hotel, we were deeply impressed by the exceptional kindness and excellent treatment from the staff. They were extremely attentive to our needs at all times, ensuring that every aspect of our visit was perfect. In addition to the outstanding service, the cleanliness of the rooms, the generous space, and the comfort of the beds were remarkable. These features allowed for excellent rest after a day of walking through NYC. The warmth and professionalism with which they attended to us truly made a difference, turning our experience into something truly memorable. Without a doubt, this level of personalized service, dedication to guest well-being, and attention to comfort makes this hotel stand out from the rest.

Ellie Morson

My partner and I thoroughly enjoyed our stay at Westgate. We arrived early and asked if we could leave our bags somewhere for the afternoon, however the lady at reception very kindly said that they had a room prepped and that we could check in early. This was a major help and allowed us to freshen up before we headed out to explore. The room was lovely, nicely decorated and we felt it was a good size for the city. We didn’t hear any noise and slept well throughout our stay. When it came to checking out, all was straightforward and the hotel kindly looked after our luggage so that we could enjoy our last day in the city before heading for our flight later that evening. The hotel is in a fantastic location - about a 5 minute walk to grand central station, making getting the subway/ train to and from the airport super straightforward. There are also nearby bus connections too. Times Square and other popular locations are also within walking distance. Really glad we chose to stay here, we had a wonderful trip! Would happily return!

Tawny Maruhn

We arrived to the hotel after a long travel day only to find out our room was given away. I booked this room specifically because it had a balcony and double beds. The person helped me kept asking me when I booked the room, I’m not sure how that would be relevant, but in any case I booked it well in advance. Giving away a room that is already booked is unprofessional and amateur. They offered a suite, which they stated is a nicer room. But not for four people, this would mean 2 people would be sleeping on a sofa pull out. They said this like they were doing us a favor. Because we didn’t really have any other options we took the room. The sofa bed was one of the worst nights of sleep I have had and was very uncomfortable. For compensation they offered $50 off and “breakfast” which consisted of some packaged muffins and a fruit. I would not recommend staying here, if mistakes like this can be made. It is too bad, the balcony is such a nice feature and the room was clean. Also, I must mention the doorman was very nice. Has potential but a long way to go with their customer service.

Norman Nguyen

The Westgate is a bit of an anomaly. It’s a great hotel for the price range, historic and well done in the remodel (sans some items). However, being that it’s a 4-star hotel there’s a couple of small items that should be taken care of. Detail is everything when you get to that point. The remodel kept the historic elements that I think provide character to the hotel and not some redone overdone mid-century modern concept. Whomever redesigned it did well to encompass the original elements (but refreshed). Couple things after staying for just under 10 days that I found odd. Some of the room have gaps where they placed the flooring so you can see the sub-floor underneath. Some of the room also have Murphy beds, which is just odd and uncomfortable. The connecting rooms have poor sound insulation from the other connecting room. You can literally hear moderate level conversation in your room coming from the other room, if you have a connecting from. While it’s great if you’re easedropping it’s terrible if you’re trying to sleep. Outside of that, the rooms lack a bit of ventilation probably because it’s an old building. But for people like me who are really sensitive to dust and the like (allergies suck) it’s not ideal. Everything else is pretty standard for a hotel. The turnover service, the great customer service and doorman who actually opens the door for you. I’d say to the hotel needs to work on really nailing the issues with the rooms and continue doing what they’re doing.