Westgate Las Vegas Resort & Casino

Montell Rutherford

The room looked good with a beautiful view and the staff were nice. Yet out of the 3 nights I was there, they didn't clean the room nor gave us new towels for 2 of the nights. When I called for new towels, it took over 30 minutes. After vocalizing my experience, the only thing that was offered was 1 resort fee off for our room not being cleaned which wasn't much yet I was in a rush to the airport. Its hard to recommend this place to friends and family if thats the service they will get

Kelly Bilbrey

I booked this hotel specifically because it offered direct access to the convention center, but that access was frequently closed off by the hotel without notice. This meant I had to walk all the way around the building just to get back to my room, which was incredibly inconvenient, especially after long days at the convention. Once inside, I waited over 15 minutes for an elevator, which felt excessive given the size and reputation of the hotel. The room itself was basic and lacked essential amenities — no tea kettle, no microwave, and not even complimentary bottled water. For the price, I expected more. To top it off, friends staying on the North side of the hotel discovered bedbugs in their room. They’re now having to clean all of their clothes and belongings, which is the last thing anyone wants to deal with during a trip. This was one of the most disappointing hotel experiences I’ve had. I expected better from a property in this category. Hopefully management takes steps to improve both service and guest experience. Guests included myself and my boyfriend. My friends were also two couples.

Cray Y

I booked the standard king room and got upgraded to a double bed room on the 21st floor with a nice view. There is a $50 resort fee per night and $100 security deposit required ( they said the security deposit varies on how long you stay, I stayed for 3 nights). The rooms are pretty nice cleanness is 4/5 it’s clean at first glance. I would book again though. Lots of restaurants

Patrick Testoni

I really want to recognize the excellent service I have received here at your front desk. Vonda in particular has really made an exemplary effort to make my check in process warm welcoming and easy. I have stayed here multiple times over the last two years and usually arrive late at night, tired and ready to just get to my room and go to sleep. Fortunately Vonda has handled my check in time many of theee times and she has made me feel like this is my second home. She always remembered the details of my visits and made me feel welcome and cared for. I have been staying her for many years and the service at the front desk has always been great, but Vonda has been extremely helpful and want to recognize her for this.

Tiffany Thompson

I stayed here for a work trip. They said our rooms would be ready by 1pm. We tried to check in at 2pm and rooms weren’t ready and they couldn’t even guarantee us a 3pm check in. They did switch our rooms to double queens instead of kings to get us in sooner but our rooms didn’t have hot water for 24 hours. A friend that was also there for work was charged $1100 instead $100 for a holding fee. They told her she couldn’t get her money back for 7-10 days. They couldn’t have cared less about their mistake. She was late on her bills and all they offered was money off on her next stay when they know good and well none of us would stay there ever again. The location was ok. There wasn’t much to do in this hotel either. Smells awful when you walk in because you can smoke in the casino part and it’s right there when you walk in the doors. My view from my room was good and the beds were comfortable. Cleanliness was 7/10 for me but some of my coworkers had a lower rating. These few things are the only reason I am not giving a 1 star.