Waldorf Astoria Lusail, Doha

Tyrese Evans

My wife and I had the pleasure of staying at the Waldorf Ludwig in March, and I wanted to extend our heartfelt thanks for an exceptional experience. From arrival to departure, the warm and attentive service we received was truly outstanding. The hotel’s location was ideal, and every aspect of your service from the cuisine to the customer care exceeded our expectations. We felt genuinely welcomed and valued by every member of the team. A special mention goes to Safa and Stephan, who made a memorable impact during our stay. Their professionalism, attention to detail, and warm hospitality were impeccable and greatly appreciated. Thank you again for creating such a welcoming and memorable experience. We look forward to returning and will highly recommend your property to friends, family, and colleagues.

Basma AlKhayer

The Waldorf is truly the perfect place for a fun and relaxing family day! The day pass is absolutely worth it, the facilities are beautiful, and the atmosphere is welcoming. The staff go above and beyond to make guests feel at home, especially David, who has been incredibly kind and helpful each time we visit. His warm attitude really stands out. The lifeguards are generally very attentive and kind, which we greatly appreciate as parents. We did have two isolated encounters with one lifeguard that felt a bit more cautious or strict than necessary. My children were playing with the water fountains and weren’t disturbing anyone, but we were told they would need to stop if they began to bother others — even though nothing had happened yet. I understand the intention was to ensure a peaceful environment, but I believe a more thoughtful and gentle approach from her would have gone a long way and trusting that parents are also monitoring their children would have been more effective. Another time, my youngest was playing calmly near the kiddie pool area where there are decorative light fixtures. I wasn’t aware they were lights at first, and while I completely understand the concern for safety, we were again asked to stop, which led to us leaving that area earlier than we would have liked. It felt a bit discouraging, especially since we were watching our children closely, and it seemed we were being more closely monitored than others. That said, these were just two brief moments in what has otherwise been a consistently wonderful experience. The Waldorf is a fantastic destination for families and friends, with great amenities and a truly friendly, helpful team. We always enjoy our visits and would happily recommend it to others looking for a special day out.

Zack Sine

I recently visited the Waldorf Astoria for a meeting, followed by dining and coffee, and the entire experience was truly exceptional. From the moment I arrived, I was welcomed into an atmosphere of elegance and sophistication. A special thanks to Fatima Zahra at the front desk, whose professionalism and warm hospitality elevated my visit. She was incredibly accommodating and attentive, ensuring every detail was flawlessly handled. Her genuine care—from guiding me effortlessly to the right venues to making me feel truly valued—reflects the world-class service that defines the Waldorf Astoria experience. This property offers not only a stunning setting but also an unforgettable level of personalized service. Highly recommended for those seeking a refined and memorable experience.

D A

The service was excellent, and the hotel is absolutely wonderful. The breakfast service was outstanding, and the food was delicious and satisfying. I would like to especially thank the waitress Jodie at Bay Water Restaurant for her exceptional work and genuine care for the guests. Her attention to detail and friendly demeanor made the experience even better. I also want to thank all the other smiling and welcoming staff members. This hotel is truly one of the best in Qatar! During our visit to the beach at Waldorf Astoria Lusail, Mr. David was extremely helpful and kind. He provided us with assistance, towels, and water, and was always professional and pleasant. I truly appreciate his outstanding service, and every time we needed something, he was quick to help. Thank you so much, David! ‏We were served by Ms. Jemelyn at the Bay Water restaurant in Waldorf Astoria, and she was absolutely wonderful. She provided us with excellent service, always attentive and friendly. She made sure we had everything we needed and went above and beyond to make our experience enjoyable. Thank you, Jemelyn, for your great hospitality! We faced issues with delivery drivers being delayed and denied access, even for food, gifts, or flowers. The security team’s attitude was unhelpful, causing long waiting times. Important note- We suggest improving the process by assigning staff to assist or having a closer gate for quicker and easier delivery access (Snoonu, Rafeeq, Talabat), especially for guest needs.

Yassine Zakhnouf

Recently after a meeting I visited Peacock Alley at the Waldorf Astoria Doha, first I thought it will be a regular coffee and pastries experience but it was an unforgettable moments. The setting is nothing short of spectacular—an elegant lounge with a serene ambiance, complemented by the soothing sounds of a live violist that created a truly luxurious atmosphere. A special shout out to Salwa, who provided impeccable service. Her warm hospitality, attention to detail, and genuine care made the experience feel personalized and memorable. From her thoughtful recommendations to the flawless presentation, every moment exceeded expectations. The coffee was exceptional, paired with beautifully crafted pastries, making it the perfect indulgence. If you’re looking for an elevated coffee experience in Doha, Peacock Alley at the Waldorf Astoria is simply unmatched.