Vikingen Infinity Resort & Spa

Piotrek

We stayed at this hotel in October and absolutely loved it! The resort is large and very well organized, with everything clean and well maintained every day – from the pools and sunbeds to the common areas. The food was excellent and varied, and the drinks were delicious. Our room was spotless, cleaned daily, and had a beautiful view from the balcony. It was our first holiday in Turkey and we couldn’t have asked for a better experience. The staff were incredibly friendly and helpful, and there were plenty of attractions, even on days with bad weather. Highly recommended – we’d love to come back!

I Eszet

The worst “5 stars” hotel we’ve ever stayed in – feels like a bad 3-star at best We travel between 4 and 6 times a year, and honestly, this is the worst “5-star” hotel we have ever seen. Many 4-star hotels are miles better. I’ll keep it short because nobody reads long reviews – here are the quick negatives: A la carte: Paper napkins, all food served cold at the same time. Turkish restaurant = fries, pasta, nuggets, some meat, and mayo & ketchup in sachets. No thanks! Not enough staff: 10 minutes in line for eggs, another 10 for coffee, another 10 for a drink. Basically, you spend your holiday queueing. Turkish guests treated better: Just look at the 5-star reviews – most are Turkish names. Sadly, non-Turkish guests are treated worse. Restaurant chaos: In 9 days we only got wine twice. Nobody asks, nobody cares. No cutlery on tables. You walk around like crazy looking for a place to sit. It feels like a school canteen, not a restaurant. Lights off at 10:00 sharp: Breakfast ends at 10:00 and they literally turn the lights off while you eat. We were still finishing with our 14-month-old baby and had to eat in the dark. Disgraceful. Food quality: The same cheap, heavily processed food every day. Fruits: Bananas cut into 4 tiny pieces. Only apples, pears, and sometimes melon. For such a huge hotel – this is embarrassing. Reception: When my wristband broke, the man almost twisted my hand off. Extremely rude and aggressive. Parking discrimination: We rented a car to visit Antalya Mall. Guards refused to let us in, saying parking was full – while Turkish families were allowed in, laughing and joking. We’ve travelled to many countries and never felt so disrespected. This hotel left a horrible aftertaste. We’ll never come back.

fatima ait lhadj

The staff at this hotel were extremely rude. They refused to serve things and would argue or complain if you asked for something simple like more ice or another drink. They sat around talking in Turkish and almost making fun of you or talking behind your back, could not speak English, and overall showed no hospitality at all. Because of the staff, I would never recommend anyone to come to this hotel. On top of that, clothes went missing from the room. I am not saying it was stolen, but it is very disappointing that clothes disappear, even if it was by mistake. The food was not very good, but it was still possible to eat. Out of several staff members, I only met two who gave me a truly nice and warm welcome. All the others had no sense of service or guest-friendliness whatsoever. Honestly, this hotel is nothing compared to White City, where I stayed two years ago. I should never have chosen this one. Overall, the staff were far too rude, the service was on a very low level, and the price is much too high for what you actually get. I would never recommend anyone to stay at this hotel.

Clayton Watkins

PLEASE READ IF FROM UK!!! Well where do I start… First of all I don’t understand how a ‘5 star hotel’ can charge you for the WiFi?! Service: We had complained about the staff talking Turkish taking the mick out of us because we was English and the manager would not listen to our complaints when the women spoke about what happened, the HOTEL MANAGER was saying “you’re just a woman” until the men in our group said something. Then the bar staff was kicking the bins, smashing glasses trying to get to our group. They then tried asking me for my information when I had nothing to do with the situation which felt was very suspicious and intimidating. Food: Absolutely awful, bland, two of the kids we were with had food poisoning from RAW chicken in the kebabs, one of the men in our group then went and complained about the raw chicken to the person serving it and was told that there was no problem with it (RAW CHICKEN)!!! All inclusive food is the same every night, and everything just is just done with minimum effort. Room: Room is okay to be honest, the beds are rock hard, everyone in our 25 person group has had bad back or poor night sleeps. Pools: There is 1 life guard, who tried having a go at the kids we were with for stupid things like jumping in the pool. I know a life guards job is to make sure people are being safe, however he is very rude and hostile, he was having a go at the 15 year old boy we was with for literally just jumping in the pool. He then got security over to try get rid of us and made everything personal. After speaking with other families they also had similar interactions with this particular lifeguard. On a positive note there was a couple of the staff that were very nice and accommodating. Huge shout out to Aldo at the beach bar!! Really nice guy and deserves to be in a better hotel!!! I don’t expect to be treated like royalty, but I also don’t expect to be made to feel like a burden, or undermined as a paying customer. (Too highlight how little they care, watch how they give an automated reply to this review like they have with every other complaint)

Violet

I WOULD NOT RECOMMEND COMING HERE It was 2 hours away from the airport. We were hot waiting in the car with limited water. When we got there the Wi-Fi was 10 euros PER DEVICE so we paid 40 euros in total for 4 devices as a family of 4. The rooms are out dated especially the bathroom. While my 9 year old had her towel wrapped around her the worker walked in without knocking. The food was plenty but not to everybody’s taste more catered to Russian and polish not UK food style so if you are picky GOOD LUCK 😅. The pools were nice but the drink queue was too long and 90% of them spoke ONLY Turkish there was three of them that spoke English and dinner hall is chaotic. Overall, I would not come here, but if you would then go