Valeria Family Madina Club Resort

Adam Ab

I stayed at Valeria Madina Club Marrakech and honestly, it was a very disappointing experience. The customer service was extremely poor from start to finish. Staff at reception were unhelpful and didn’t seem to care about guests’ concerns. Simple requests took forever or were just ignored. The waiters were unprofessional and inattentive. Getting basic service at meals or the bar felt like a struggle every single time. You constantly have to chase someone just to be served. The bar service was equally bad. Long waits, disorganized staff, and a general lack of hospitality. It really takes away from what should be a relaxing experience. What shocked me the most is how cheap the hotel is when it comes to bottled water. For a resort style hotel, you’d expect basic essentials to be available without feeling restricted, but that’s not the case here. It feels like everything is controlled and limited in a very unpleasant way. Overall, this hotel does not live up to expectations at all. Poor service, bad organization, and disappointing hospitality. I would not recommend staying here

Ziara

We stayed here for 5 days with my family. The majority of the staff were fantastic and friendly. They greeted us with a smile and tried their best to speak English. The housekeeper cleaned our room well. The food was delicious; however, the service could be improved by providing hot drinks in each room. Overall, I highly recommend this hotel to everyone.

Lesley Hunt

Just arrived back after having a holiday at this resort overall it was a positive holiday. All the staff were lovely and friendly. The food was lovely but a bit repetitive at times but it was still lovely. The desserts one of the best desserts we’ve ever had on holiday, they were beautiful. The only letdown of this place was that the main pool was closed Due to refurbishment and that’s what let the holiday down. But it looks like the resort is having a lot of work done and we would certainly come back to the hotel.

Azeem Hussain

Where do i start. The whole experience was rather pleasant. AYMAN on reception was an absolute joy. Very proffessional and courteus. Was always available to assist me when required. The waiters/waitressess were very attentive and gave great service. Yes the food at times was cold but not as bad as what others have made out. The rooms were nice and spacious but the overpowering smell of sewage was extremely unpleasant. We had to use incense sticks on a daily. Housekeeping were very attentive. This hotel is out in the sticks but only a 25 min drive to the city which for around £10 was so good. Reception always on hand to call a taxi when needed. Otherwise it was 40 dirhams returm per person via the shuttlebus. Points for the hotel to consider would be to integrate a more english approach to the entertainment and to definetly look in to the appalling smell from the bathroom. Also please look in to why the so called heated indoor pool was colder than the outdoor pools. Back on to a positive note, The maintenance that is ongoing did not disturb our stay at all which we appreciated. I would definetly revisit again. P.s i look forward to staying in the newly refurbished rooms next time around. They look like there going to be very upmarket !!!

H Meakins

Very basic hotel. Unsafe, no proper slip proof flooring. Witnessed many accidents, 7 on Saturday. Very disappointing. Some lovely staff, food ok. Getting served drinks is a nightmare, unless your French. Middle of nowhere. Chipped glasses constantly given out, even to children.