Valeria Family Madina Club Resort

Kelly Norman

Hygiene is extremely poor, birds on the restaurant above and by the food. Toilets are not cleaned regularly and tables are not wiped down. When the glasses run out, the staff will swill the glass with water and then use it for another guest. As a result family members and other holiday makers have all reported upset stomach issues and have spent up to 2 days in the room. Air conditioning does not work in the rooms and there isn't anywhere with the resort that has functioning air conditioning. On arrival, reception staff provided 2 key cards to rooms which already had other guests in. Glasses given freely to guests around the pool, and shards of glass in many areas. All entertainment day and night is in French, no attempt to translate into any other languages. If French speaking you are served at the bars, if not you are left waiting. This hotel does not try to accommodate any other nationality and you are ignored by staff. One or two very nice individuals within the main bar who really tried to make you feel welcome. At the water park you are unable to get a drink or use the 1 inflatable for the slide as there are so many people just pushing in and not waiting. In the nightclub you are charged for drinks and everything stops at 11pm in the bar area. The music is French drum and base or African drum and base, played full blast on repeat all day long around the main pool. After multiple complaints about the safety and poor hygiene throughout the holiday, We were given lip service about the desire to improve and accommodate. Nothing improved. The bar manager was the rudest person and deliberately targeted English and refused them more than 2 drinks per person whilst serving French guests with multiple drinks and serving ahead of the English despite having queued for ever as it was.

Tasha Sayers

Absolutely awful if you're English. Just don't go. Everything was in French, didn't understand the entertainment they didn't even try to involve us. The lady reception staff were lovely & the room maid was so sweet. We had different coloured wrist bands to the french. Double cheak your money when exchanging to the conversation as we were £40 short. There are birds in the dining hall, so just a heads up. It's not completely all-inclusive as you have a red fob & so many complaints that they were charging people money to their rooms. The bar at the aquamarine is shut & only a shop where you have to buy things but it's so hot the drinks you take with you get warm so quick so can't spend alot of time over there. The service is do slow you can ask to be served so many times. it's like they look right through you. But if your french it happens immediately or they even stop serving us to serve them, queue jumping at it's best. Air conditioning isn't great & kept breaking down & when the power cuts happened, obviously, it would work. Just so busy there the pool was packed awful beat music round the pool just asked politely if they could put on some works wide music maybe not French & got told were not just accommodating you go to another pool. But where we were sunbathing, they were at least 12 English & just wanted something a little different. As they had gone to lunch anyway. The list is endless, cockroaches, and ants in the rooms. I travel a lot & would never recommend this hotel. As it's sold out of France by a travel company to send them there.

Tinisha Digallu

Holiday | Family Spent 10 night at this resort, I can that the animation team are great I would say my family got along with OKING the best he was very kind and made us all welcome, I would say that the food is sort of the same each day and not much options for breakfast, the bar service has some good workers but most the time they would let people with different wrist bands infront and let them push in. Other then that the weather was great and enjoyed our holiday ☺️

cerys bell

The hotel was absolutely amazing! Animation team are so friendly and attentive especially Oking. And all animation team was great. Would recommend to anyone if you want a good time. The food was very nice and delicious and all services friendly and they nice and cleaners and the hotel was very good and at night time they need only to change animation to for shows make to English too to we can understand too , it was a good holiday here we come back soon .

Catherine Hyde

Ricco from the animation team made our stay so much more enjoyable. Super friendly and made us want to be involved in all the entertainment. The resort is beautiful, the rooms are perfectly adequate as you are not on holiday to sit inside all day! Every member of staff goes above and beyond to look after you! Anwar ( unsure of the spelling) in the main restaurant was fantastic and gave amazing service. Always had a table ready & brought us over Rose every evening! We never had to ask for it. Customer service & client engagement was second to none throughout the hotel Do not be afraid to try all the food, and the Atlas Sunrise is the perfect pool drink! Definitely go to the Pool Party, try the extra charge cocktails and definitely walk to the aqua park to swim in the pool. Its quieter but always sunbeds available! Alot of poor reviews which do not reflect the hotel at all. 10/10. Sad to be leaving!