Universal Terra Luna Resort

Mike Mincello

The front desk staff deserves a big compliment, every interaction I had with them was friendly and helpful. The location is also ideal, especially for business travelers like myself attending events at the convention center. Unfortunately, everything else about my stay fell short. While I don’t typically watch TV, it didn’t work at all in the room. After a long day, I was ready to get some sleep only to find visibly dirty sheets on the bed, including what appeared to be skid marks. I checked the second bed and found a stain on the comforter and more soiled marks on those sheets as well. When I tried to call the front desk, the room phone didn’t work either. I walked down to speak with someone in person, and again, the front desk staff was excellent. However, despite rooms appearing available online, I was told the hotel was at capacity and couldn’t offer a room change. In the end, Housekeeping changed the sheets (which once again, staff was great) and I was given a breakfast coupon. For a newer and more expensive property, this was an extremely disappointing experience. It may have been an oversight in management, but it left a lasting impression and unfortunately, it’ll be my last. Edit: not to pile on but the shampoo was empty as well…

Stephen Rutherford

We had a great stay with no real issues. Front desk staff was amazing and friendly, rooms were quiet and enough room for 4 people. Some minor annoyances, but nothing that would prevent me from coming back, for sure. This hotel is VERY close to Epic Universe, so any bus transit there would be super fast. We were going to Studios/Islands of Adventure, so and it was about a 10-15 minute bus ride - similar to what you might experience staying in a Disney Value Resort getting to the parks there. Overall, great spot to take the family.

Allison Redmond

We stayed 2 nights and did 1 day of universal studios and islands of adventure and the other day was Epic. It was a great facility. The staff was attentive and amazing. The servers at the bar always made sure to ask for our names and we're personable. The pool and hot tub were perfect after a long park day. I do wish they would've made rooms with king sized beds though but we managed. We used the bag hold service on our last day while we were epic and came back to collect them after the park day. The gift shop has a good mix of everything from epic. Our room was a view of the Stella Nova hotel across the street and you could even see epic from our room. Very cute theming.

Meagan Rogers

Let me start by saying the staff at this resort were phenomenal and helped me at every step of my stay. Beyond that, if you are used to Signature-level resorts, I would not recommend booking here. I placed an Instacart order while I was at the parks and asked for it to be left at the front desk. My shopper notified me that the front desk denied the delivery, which I was willing to overlook because she was able to bring it directly to my room. When I arrived, my entire order was gone. If I am spending money to stay at a resort, the front desk should be able to accept deliveries and handle them properly. I’ve stayed at value-tier Hilton hotels where this has never been an issue. If you’re used to a higher standard of service, you may want to consider a different property because this did not align with the level of care I expected. Beyond this, if you need a quick, cheap getaway with minimal expectations, this resort might work for you.

Orlane Jourdain

The location was perfect, the buses are there every 10 minutes, very convenient for getting to the park. New hotel (2025), swimming pool, bar, fitness, we gave it 4 stars because there was still not great soundproofing of the noise coming from the hotel, we could hear people walking or running above and suitcases rolling on the floor. The rooms are very clean, the beds very comfortable and the cafe restaurant is very good in terms of price and quality. Service was also very great, Victoria at the desk was absolutly lovely. We will definitely come back.