Universal’s Endless Summer Resort - Surfside Inn and Suites

jdeagle77

The staff at the front desk have been amazing. The check-in process was smooth and Marcos helped start our vacation off on the right tone. They send check in texts once in a while and are usually pretty quick to respond to questions or requests. Most of the other staff and cleaners have also been really great. Only minor staffing complaint I had was the few people taking your food order didn't seem friendly, not rude but not friendly either. The food and drinks in the cafe were a bit pricey but I mostly expected that. Almost everything we tried was pretty decent though. From breakfast, to lunch and dinner we had good meals. The family suite is nice, decent space with 3 beds, one in a separate room with a door. We have a decent size little fridge and a microwave. A nice picnic type table with a bench on one side and chairs on the other. There's a useful double sink outside of a separate bathroom with the toilet and shower only. Overall pretty nice little suite. The Sand Bar is nice, really friendly bartenders. Wasn't overly crowded most of the time. They offer decent priced drinks with a discount for using the endless summer cups. The pool area is nice, good amount of seating without being overcrowded. The pool is cool with some mini fountains in the front. We didn't use it a lot but it was nice. We were able to get the free shuttles from the resort to Epic along with City Walk and the Universal Parks. Two different shuttles but both were running pretty consistently. During peak hours they have more buses, sometimes one right after the other. The only really issue we had while here was the noise in the rooms. The walls, floors and ceiling are really thin so you hear more than you should from other rooms lol. We eventually had to ask the front desk to send someone upstairs to quiet them down. The kid would be running back and forth, music or TV was loud, chairs scraping against the floor. By the time 11pm had hit, we had enough and wanted to go to sleep. They sent someone up and it got quiet after that, so it was a good and speedy resolution.

E

Overall great experience. The staff were really helpful. Dining in the hotel was pretty limited. Also, fairly noisy even late at night with music at the pool. But it was really close to the park and we were able to take the shuttle each day easily. The rooms were big with lots of extra space. Would recommend this place to others.

Cherith

This hotel is so convenient and comfortable, especially if you’re looking to visit the Universal theme parks. The buses run regularly and are an excellent means of getting to the parks, the staff members at the hotel and Starbucks were so kind during our trip and went above and beyond to make our stay wonderful. The pool was great for sore muscles after a day of walking in the parks, and pizza surprised us with how tasty it was after we ordered Thai hot curry and realized too late that it was actually Thai hot and we needed something to help with the spice. This year was our second time visiting Surfside, and I can’t wait to come back for our next Universal trip! Thank you so much to the whole team!

Julie Graham

Great lower budget option with Universal resort perks. The staff was outstanding and very helpful. We used the shuttles to the parks, a great convenience. We stayed in a suite that sleeps 6, but that would be really tight. Three people in our room was comfortable. Note that the refillable cups used in the parks are not eligible at the resort, which is really odd and off-putting. Breakfast starts at 7, which is too late for the early park hours. You'll be getting in the shuttle line at that time. Overall, it's a great place to stay. The staff is a huge plus for this resort.

Patricia Vargas

Surfside is a beautiful clean hotel. The rooms has 3 queen beds. They were comfortable. We all slept well. There was. I outside noise. The pool is huge and a great temperature. The shuttle buses to the theme parks were plentiful and it was maybe a 10 min ride. The restaurant in the hotel had plenty of breakfast and dinner choices. A huge plus is they are opened very late in the evening and very early in the morning. We utilized the restaurant everyday. There’s a Starbucks as well. I highly recommend this hotel