UNICO 20° 87°

Michael Benissan

Overall good experience at this resort with excellent service being the standout feature for me. My room showed signs of aging but I must say it was clean and housekeeping kept it looking good throughout our stay. Food variety at the on site restaurants (dinner reservations required) was just enough for our 5-night stay, and many meal options were delicious. Be sure to save some room for the amazing desserts also. I would’ve appreciated knowing ahead of time that not all restaurants were open on all days rather than walking over to find them closed for breakfast or lunch. On this visit, seaweed had taken over the beach so we spent time at the pools which were fun/engaging or quiet/relaxing depending on the choice of pool area.

Kylie Johnson

⭐☆☆☆☆ Honeymoon Disappointment – Truly Heartbreaking Experience My wife and I absolutely love Mexico and have spent the last five years visiting various resorts, both big and small. We’ve always praised the country for its warmth, hospitality, and top-tier customer service—which is why we chose it without hesitation for our honeymoon in November 2024. Unfortunately, this trip was a huge letdown and has left us questioning whether we’ll return to Mexico at all, which is heartbreaking given how much we love it. We booked this luxury resort and even paid for the upgraded swim-out room expecting a special experience, especially for such a meaningful occasion. But from the moment we arrived, the customer service was practically nonexistent. No one seemed to acknowledge or care that we were celebrating our honeymoon, and the attentiveness we’re used to in Mexico was completely missing. To make matters worse, we were turned away from dining at the Japanese restaurant simply because we were walk-ins—even though we were guests and it wasn’t fully booked. We were instead seated at the sushi bar and told we could only order sushi. No effort was made to accommodate us or make the moment feel special. We’ve never left a negative review about a resort in Mexico before—never had a reason to. But this experience was so far below what we’ve come to expect and love about traveling here that it genuinely shook us. It felt cold, impersonal, and far from the honeymoon trip we had been dreaming of.

Teri Bocko

Prepare to be harassed to become a vacation club member. We listened to a presentation the first day to get a free massage and it was hilariously awful. We had to tell three different sales people no before they would let us leave. They offer is a scam, please beware, if it sounds too good to be true remember: it probably is. The representatives called our room I think every day the rest of our stay, harassing us again to join. The reason for writing this review was because on our way out to catch our shuttle to the airport another person harassed us, almost making us miss our shuttle. As far as the resort: it was fine. I am not much of an all inclusive traveler but was ultimately disappointed that none of the amenities we requested before arrival were ready for us. We never got our pillow or welcome drink kit. You have to request turn down service. Mexican restaurant was disappointing for all, sushi was the best but they are way too strict about reservations for it - the girl at the counter is probably the worst customer service we received the entire visit. Staff overall are excellent and the food was better than expected. The drinks are weak so ask for shots. The spa was $$$ and teeny tiny but we really enjoyed our free massage. Worth the harassment throughout our visit to join their crappy vacation club :)

Ian

Amazing food, the Italian restaurant was the best. We really enjoyed our stay there, there were lots of food offerings that were delicious and many activities to do. We got the ocean front hotel room and it was worth it. We asked to be on the fourth floor and that made our trip even better by seeing the ocean. There will be high pressure sales and they will try to use a credit system between massages, spa treatments, outings, golf, whatever they can get you to sit through an hour and a half long presentation. It’s an extremely high pressure sales event where they have several closers. We opted to not do this because we were on vacation, but other people were able to get up to $2200 worth of credits if they sat through the presentation remember this is high-pressure so they know and they have all answers to every single objection you might have Other than that. It was a really good vacation. We spent a lot of time at the pool in the quiet side, but then also joined some of their fun activities at the center pools. I would recommend.

Mariana Iruela

Amazing resort with amazing service. We were fortunate this trip July 2025 to have two amazing butlers Alejandro and Alexander. They reserved our chairs and cabanas every day. Checked in on us through out the day to ensure all was running smoothly for us. We also had other amazing servers throughput the restaurants and bars which I have mentioned on Trip Advisor. The only negative I have to mentioned is the flooring at the Escondida pool has become rather rough compared to other pools. Can’t wait to be back at Unico 2087 Riviera Maya Mariana Iruela