UNICO 20° 87°

Kylie Johnson

⭐☆☆☆☆ Honeymoon Disappointment – Truly Heartbreaking Experience My wife and I absolutely love Mexico and have spent the last five years visiting various resorts, both big and small. We’ve always praised the country for its warmth, hospitality, and top-tier customer service—which is why we chose it without hesitation for our honeymoon in November 2024. Unfortunately, this trip was a huge letdown and has left us questioning whether we’ll return to Mexico at all, which is heartbreaking given how much we love it. We booked this luxury resort and even paid for the upgraded swim-out room expecting a special experience, especially for such a meaningful occasion. But from the moment we arrived, the customer service was practically nonexistent. No one seemed to acknowledge or care that we were celebrating our honeymoon, and the attentiveness we’re used to in Mexico was completely missing. To make matters worse, we were turned away from dining at the Japanese restaurant simply because we were walk-ins—even though we were guests and it wasn’t fully booked. We were instead seated at the sushi bar and told we could only order sushi. No effort was made to accommodate us or make the moment feel special. We’ve never left a negative review about a resort in Mexico before—never had a reason to. But this experience was so far below what we’ve come to expect and love about traveling here that it genuinely shook us. It felt cold, impersonal, and far from the honeymoon trip we had been dreaming of.

Ree L

Resort is very nice, clean. Spa service excellent. Food 7/10 some misses but room service great. Swim up suite great. Smaller resort for relaxation/honeymoon. Not very much entertainment. All inclusive but Restaurants need reservations

Ciara Whitney

ALL AROUND 5 STARS!!! Unico is the definition of luxury. We went here for our honeymoon and the ONLY thing I would change, was staying longer. The room service food was SO GOOD!!! It was just as good of quality as the actual restaurants on the resort. You had a tablet in your room you could order from with pictures of the food. The restaurants were AMAZING, I’m super picky about the quality of food I eat and I have 0 complaints. Our concierge Mendoza was FANTASTIC. He checked in us every day and helped us book our excursions. The house keeping and all of the bartenders and wait staff are SO NICE and my husband made friends with all the bartenders on our trip. He misses Jonathan and Mr Anderson from the pool bar. The spa was very clean and professional. We had a couples massage, facials, and used their saunas/pools. It was very relaxing and very clean. The pool was amazing, they have a pool party daily where they play great music. The swim up bar was our favorite spot. They also have bathrooms by the pool and they were very clean. It says a lot when the bathrooms by the pool are kept so clean, the entire resort is so awesome. I would live there if I could and we are already talking about going back. If you are looking for an adult only LUXURY resort with top quality food, this is your place!!! Just be aware, when you go home it’s depressing to leave!!! THIS WAS PARADISE!!!

Ian

Amazing food, the Italian restaurant was the best. We really enjoyed our stay there, there were lots of food offerings that were delicious and many activities to do. We got the ocean front hotel room and it was worth it. We asked to be on the fourth floor and that made our trip even better by seeing the ocean. There will be high pressure sales and they will try to use a credit system between massages, spa treatments, outings, golf, whatever they can get you to sit through an hour and a half long presentation. It’s an extremely high pressure sales event where they have several closers. We opted to not do this because we were on vacation, but other people were able to get up to $2200 worth of credits if they sat through the presentation remember this is high-pressure so they know and they have all answers to every single objection you might have Other than that. It was a really good vacation. We spent a lot of time at the pool in the quiet side, but then also joined some of their fun activities at the center pools. I would recommend.

Michael Treptow

Our stay at Unico 2087 was nothing short of incredible, and a huge part of that experience was thanks to our butlers, Roger and Israel. From the moment we arrived, they made us feel truly special — thoughtful, attentive, and always one step ahead of our needs. Roger was incredibly warm and detail-oriented, making sure we had everything we needed each day, whether it was setting up a romantic dinner, arranging spa appointments, or surprising us with sweet touches in the room. Israel was just as amazing — professional, kind, and quick to assist with anything, whether it was last-minute reservations or poolside help. The resort itself is gorgeous — beautiful rooms, top-notch restaurants, stunning beachfront — but it was the personalized service that made our trip unforgettable. We felt pampered and cared for every step of the way. If you're lucky enough to have Roger or Israel as your butlers, you're in for a treat. Highly recommend Unico 2087 for anyone looking for luxury, relaxation, and above-and-beyond hospitality.