Tropical Deluxe Princess

Brooke Walker

Tropical Deluxe Princess We stayed here as a family of four and unfortunately did not have a good experience. The grounds were well-kept and the pools were enjoyable, which were the only real positives for us. Our first room was unacceptable. It was infested with ants and other bugs, there was other people’s hair and belongings in the bed, dirt and sand on the floor, and hair and dirt inside the drawers. You could wipe the furniture and dust would come off on your hand. We requested to be moved but were not relocated the first night. When we were moved the next day, it was clear the room had only been surface-cleaned. There was still a smell, and dirt and hair were visible in cracks and corners. We later found a cockroach, and the solution was simply to spray the room. On top of this, during our stay we were approached to attend a timeshare presentation, which felt very off-putting given the issues we were already dealing with. This is the first vacation where we genuinely wanted to leave early. For the price and expectations of an all-inclusive resort, cleanliness and guest comfort should be non-negotiable. Sadly, this was not our experience, and we would not return.

Maddison Davies

We just got back from a week at this resort! The grounds are very lovely and lots of spots to check out as the resort is quite large. Lots of activities and plenty of food options at each buffet, the Italian a la carte was by far the best one we tried!! The things that I would love to see change would be the beach towel service, there are 3 pools and the towel service is only provided at one. Every other time we went to get new towels for the day we were told they didn’t have any and would have to check back later. It was quite frustrating. The other issue was that ALL the pool chairs and beach chairs were taken by 8:30 am every day, there were some chairs taken that I didn’t see any person use once, I wish this was monitored so that people actually wanting to use chairs had access to them. Also there should be signs around the kid pool that the chairs are reserved for families, I don’t understand why older people without kids were over there taking up the space when that’s where families will be swimming. They were smoking and butting out their cigarettes on the ground which should absolutely NOT be done on the side where children would be. Other than that everything else was great, the staff were all amazing and the entertainment team does an outstanding job! Would recommend this resort for sure.

Abd-Almeneim abukwaik

We recently stayed at this resort and overall had a lovely experience. The property is very clean, nicely renovated, and family-friendly, making it a great choice for a relaxing getaway. The atmosphere is quiet and peaceful, which we really appreciated. There are, however, a few areas that could be improved: The AC in the rooms needs an upgrade. We had to change rooms three times, and each one had issues with humidity and poor cooling. The food could be better, especially by offering more kid-friendly options such as chicken strips, French fries, fried shrimp, and fried calamari. The seafood selection was also below expectations. I noticed many reviews mention friendly staff, and while everyone we met was polite and helpful, the overall warmth and enthusiasm felt a bit missing — a few more smiles would make guests feel even more welcome. We had some difficulty communicating in English, as around 80% of the staff we interacted with did not speak it well. However, this wasn’t a big issue for us — everyone tried their best to assist, which we truly appreciated. Overall, it’s a beautiful, clean, and family-oriented resort with a lot of potential. With small improvements in comfort, food variety, and communication, it could easily become a perfect five-star destination!

Jaden DeGath

Had great time. Lots of fun with Flavio activity. Food very good. Lots of variety for every taste. Caroline kept our room very clean. Beautiful 😍 resort. Beautiful pools nice area for kids. Beautiful beach. Had late flight and late pick up. Was able to use everything in resort including dinning after check out. Bell men cut our bracelets when he help us with suitcase when our transport arrived. Very nice resort on budget.

Line Fournier

it is part of the Princess brand, the tropical and the caribe are 2 sections of the resort. We were on the tropical side, very quiet. Everywhere is beautiful. It is a really nice place with a good vibe. A small resort, all in all. I plan to return in a near future.