Tropical Deluxe Princess

Hayden T

We had an amazing stay and the staff truly made the experience unforgettable. A special thank you to Flabio from the entertainment team. He was incredible — he taught me how to dance to Dominican music, helped my family and I with the archery activities, and even took time to help me improve my Spanish. He was so friendly and really made our stay extra fun. Also a big thank you to Ana at reception who helped us book a restaurant for my mother’s birthday. She was so helpful and made the celebration really special for us. We’d also like to thank the cleaner who looked after our room. Unfortunately I didn’t catch her name, but she was an older lady with blonde and grey hair. She was wonderful, always kind and did such a great job. Overall the stay was fantastic. The staff were so warm and welcoming and made our holiday truly memorable. We’re so grateful for such a lovely experience.

David Cayama

I don’t usually like making comments like this, but in this case I feel it’s necessary. This hotel is not a 5-star resort as advertised. I traveled from Miami with my family and stayed there about a week ago. I rented two rooms, and both were not well maintained and were not completely clean. The air conditioning was not cooling properly. They moved me to another room, but the AC there was not much better. On top of that, I had to call several times just to get the towels replaced, and even then it was difficult to get it done. Some of the staff serving food at the buffet were not very friendly. Not everyone, but a few of them were. Because of this experience, I would not recommend this hotel for a vacation. When you travel, you want to relax and enjoy your stay without dealing with these kinds of issues. I have stayed at other hotels before, and this is the first time I’ve had an experience like this in Punta Cana. Just look at how dirty the air filters were in the rooms.

Abd-Almeneim abukwaik

We recently stayed at this resort and overall had a lovely experience. The property is very clean, nicely renovated, and family-friendly, making it a great choice for a relaxing getaway. The atmosphere is quiet and peaceful, which we really appreciated. There are, however, a few areas that could be improved: The AC in the rooms needs an upgrade. We had to change rooms three times, and each one had issues with humidity and poor cooling. The food could be better, especially by offering more kid-friendly options such as chicken strips, French fries, fried shrimp, and fried calamari. The seafood selection was also below expectations. I noticed many reviews mention friendly staff, and while everyone we met was polite and helpful, the overall warmth and enthusiasm felt a bit missing — a few more smiles would make guests feel even more welcome. We had some difficulty communicating in English, as around 80% of the staff we interacted with did not speak it well. However, this wasn’t a big issue for us — everyone tried their best to assist, which we truly appreciated. Overall, it’s a beautiful, clean, and family-oriented resort with a lot of potential. With small improvements in comfort, food variety, and communication, it could easily become a perfect five-star destination!

Maddison Davies

We just got back from a week at this resort! The grounds are very lovely and lots of spots to check out as the resort is quite large. Lots of activities and plenty of food options at each buffet, the Italian a la carte was by far the best one we tried!! The things that I would love to see change would be the beach towel service, there are 3 pools and the towel service is only provided at one. Every other time we went to get new towels for the day we were told they didn’t have any and would have to check back later. It was quite frustrating. The other issue was that ALL the pool chairs and beach chairs were taken by 8:30 am every day, there were some chairs taken that I didn’t see any person use once, I wish this was monitored so that people actually wanting to use chairs had access to them. Also there should be signs around the kid pool that the chairs are reserved for families, I don’t understand why older people without kids were over there taking up the space when that’s where families will be swimming. They were smoking and butting out their cigarettes on the ground which should absolutely NOT be done on the side where children would be. Other than that everything else was great, the staff were all amazing and the entertainment team does an outstanding job! Would recommend this resort for sure.

Vani J

We stayed at this resort from April 2nd to 9th. Place is clean and well maintained. No issues with our rooms except that we had to request extra towels. AC worked fine, rooms were cleaned daily and mini bar was stocked with water and pop. Everything was close by walking distance(pools, restaurants, main buffet) however the main lobby, sports bar and shops (ice cream shop, coffee shop, etc) was a longer walk but there are shuttles to take you there and back. There are 3 pools: a secluded kids area, a quieter pool and the main pool. The animation was at the main pool which also has the swim up bar. The beach is steps away. Pool and beach chairs go fast. Towel can be exchanged daily but sometimes there is a wait in the mornings for the clean towels to arrive. Food was good. There was a variety of items including fresh fruit, grilled meats, variety of fish, and desserts. We tried the Mexican restaurant and the Asian one. They book up fast and you can use the hotel app to book reservations or go to guest services in the lobby. Overall we had a great stay. The service was great and everyone was friendly. Also watch out for those time share sellers-they are relentless!