Tower Plaza Hotel Dubai

M S

We booked the suite — it was beautiful, spacious, and reasonably priced. However, the service was extremely slow. I had to call three times just to get the room cleaned, and when housekeeping finally came, there was no electricity in the room. The AC kept switching between hot and cold. We stayed for three nights, and every day they said they would call the engineer — but nothing changed. The elevator was incredibly slow, always crowded, and there were no chairs to wait nearby. It was hot and stuffy inside the lift. Also, when we ordered food from the restaurant, they wouldn’t deliver it to the room. We had to go down ourselves and wait again for the slow elevator — both ways. The suite itself was great, but the overall service definitely needs major improvement.

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I was really looking forward to my stay at Tower Plaza Dubai. The room was lovely, the view was great, and everything seemed perfect at first. Unfortunately, my last day left me feeling upset, unsafe, and completely let down by the staff. During breakfast, I waited for a table and finally found one that seated four. I left my things on it — my bag and phone — and went to get food. While I was eating, a man came over and asked if he and his friends could sit at my table. I told him no, politely but clearly, and explained that I was alone and didn’t feel comfortable as a Muslim women to have men sit with me. He walked away and told his friends, “She said no.” I then got up to grab a drink, and when I came back, I was shocked to find that the three men had sat down at my table anyway, right next to my things. I felt completely disrespected and uncomfortable. I hadn’t finished eating, but I just picked up my stuff and walked out — I was so upset I couldn’t even eat. I told security what happened, but instead of addressing the men who ignored me and took over my space, they offered to move me. I was clearly distressed and told them I wanted to report it or even call the police. At first, they said I could, but then when I followed up, they didn’t take any action. I ended up talking with the head of guest relations, who dismissed it and said it wasn’t necessary to call the police. I felt like I wasn’t taken seriously at all. I was crying for an hour, and meanwhile, the men were left to enjoy their meal like nothing happened. I didn’t even get to finish the breakfast I had paid for. It honestly felt like they didn’t care about my safety or how the situation made me feel. In fact they told me to get over it and if I didn’t want to eat - that’s my problem. If you’re a solo female traveller, especially if you don’t speak Arabic, please be careful. I can’t recommend this hotel based on how poorly this was handled. What could have been a great experience ended in tears, and I wouldn’t stay here again.

William Kwong

I had the pleasure of staying at this high CP valuable hotel located in downtown, which boasts a fantastic location. With a metro station nearby and the Museum of the Future within walking distance, convenience is truly unparalleled. My room on the 44th floor had been recently renewed, offering a modern and refreshing ambiance. The staff here deserve special recognition for their kindness and attentive service, always ready to provide necessary assistance whenever required. Their genuine hospitality added greatly to the overall experience. While my stay was delightful, there are a couple of minor points worth noting. The AC tends to be overly cold and lacks controllability, necessitating manual switching off to reach a comfortable temperature. Additionally, bathroom water drainage can be easily blocked by hair, requiring removal of the decorative cover to clear the tray and avoid flooding. Despite these minor inconveniences, I would highly recommend this hotel for anyone seeking a comfortable and convenient stay in downtown. Its value and exceptional staff make it a standout choice.

Feruza Didarova

We had a wonderful experience from the moment we arrived at the hotel, thanks to Reina or Raida at the front reception desk. She greeted us with a warm smile and was incredibly polite, helpful, and attentive to all our requests. Reina made the check-in process smooth and pleasant, and her friendly conversation instantly made us feel welcome. We stayed for a week and celebrated a birthday during our stay, and thanks to Reina’s kindness and professionalism, everything started off on the perfect note. She truly set the tone for a memorable and enjoyable visit. Thank you, Reina — you made our stay even more special!

Alex Guia Wiggins

We got an amazing offer through Booking.com, and overall had a very pleasant stay. There were a few issues on arrival, but the night reception manager was fantastic and made sure we were well looked after. We were given a room on the 60th floor (top floor), and the views were absolutely stunning. The room was spacious and clean, with a large, comfortable bed. The shower had low pressure, and the water wasn’t quite hot, which was a bit disappointing. Also, the elevators were quite slow, so we experienced some waiting times, especially at peak hours. Breakfast was good enough, though not excellent. It’s best to go early, as it got very crowded later on. The 61st floor (with views) was closed, but that wasn’t a problem since the view from our room was already fantastic. All in all, a great value stay with excellent night reception service, a good location, and amazing views.