The Verandah Antigua

S K

We had a great stay here in 2022 during Covid. The rooms are clean and well appointed, with ocean views. The food was authentic and very good, if you have ever had the chance to taste Goat Water you will know how great the local cuisine is in Antigua... Fantastic flavours. We made a comment to one of our servers that the music being played at the resort was American, not Antiguan in any way and that we appreciate local culture and music when we visit other countries. The next morning the GM of the resort sat down with us and asked us about our thoughts in this regard. The next morning at breakfast they were playing Soca (a local favourite music) and reggae (tourist could relate to). Good for them for doing their best... And good for us for enjoying this great experience at this resort. Would highly recommend this resort to anyone. Robert Barrett was on site personally managing everything, good on him. We appreciated it all.

Ana Salazar

Definitely not a hospitality friendly environment. The staff was very unpleasant. The restaurants were hard to get reservations for and the food was often cold and tasteless. To get “fine dining “ you had to pay an additional fee. To make matters worse we went 2 entire days without beach towels because the resort ran out. We asked for waters to our room for 2 days before they were sent to us. Our TV needed maintenance and again that took over a day and several calls to get.

Dakota Campisi

Disappointed and Confused by the Positive Reviews We recently stayed at this resort in one of the Superior King Oceanfront rooms, and I’ll start by saying the rooms themselves were lovely—spacious, clean, and with beautiful views. The grounds were immaculate—you could see the staff working diligently every day trimming trees, picking up fallen leaves, and maintaining the landscaping to a high standard. The property itself is stunning and well cared for. Unfortunately, that’s where the positives end. The food was, without exaggeration, absolutely terrible. We didn’t have a single entree we could say was even “okay.” Even the sodas were hit-or-miss—some nights you’d be lucky to get one, and other nights you’d get some off-brand seltzer that tasted like flavored dishwater. Bar drinks were another disaster. Not only were they watered down, but it became a guessing game depending on who made the drink—you might order a margarita and end up with a rum punch (if you’re lucky). It’s clear most of the bartenders haven’t been trained at all. Customer service was consistently poor. Wait times for food and drinks were unreasonably long, and many of the staff clearly did not want to be bothered. That being said, there were a handful of employees who were kind and tried their best, but they were unfortunately the exception rather than the rule. Another major issue is the size of the property. While it’s beautiful, it’s so spread out that getting around requires waiting for a shuttle (golf cart). One night, we waited 45 minutes—which is unacceptable, especially for a resort that markets itself as luxury and convenient. What’s most confusing is how many glowing reviews this place has. Either they were written by staff or guests who have never been to another all-inclusive resort. We are very understanding travelers—we respect different cultures and adapt to local norms and cuisines—but this was just unacceptable by any standard. We’ve traveled to many resorts in different countries, and this is the first time we’ve ever felt compelled to leave a negative review. Beautiful resort, yes—but beauty can’t mask poor service, inedible food, and a lack of basic hospitality training. We wouldn’t return or recommend it.

Hannah M

The Verandah Antigua gave us our perfect honeymoon! Privacy: The suites have two rooms to a building, so you don't have the noise and crowding of a standard hotel. The rooms feel private and quiet, and come with your own private balcony section. We got the superior waterfront king room, and highly recommend it- you can't beat the view! Cleanliness: Every inch of the property was spotless. Even the bathrooms at the beaches and the pools were immaculate. Property: The landscaping is beautiful. You're surrounded by palm and banana trees, making you feel like you are in your own tropical paradise. It's also rather spread out, so if you like walking, you can stay active. If you have mobility challenges or are tired, they have golf carts and you can request a ride at any time. Crowds & Noise: Even though it is a large resort, it never felt crowded. There were always beach and pool chairs available. Even the large dining hall was never packed or noisy. The fact that it is adults only also helps with the relaxed, romantic feel. Activities: They have thought of plenty of activities so you will never be bored. Between the two beaches, water sports, multiple pools, fitness center, spa, restaurants, game areas, tennis and pickle ball quarts, mini golf, and a full schedule of daily activities, you will run out of time before you run out of things to do. And even if you do get stir crazy, there are many great options for excursions, with knowledgeable staff to help you pick out what you are looking for (shout out to Gem!) Staff: All the staff were wonderful. Everyone was kind and professional. Food: We can't finish a review without talking about the food. They have options for every diet/preference. The buffet is amazing! Everything was DELICIOUS, cooked to perfection, at the perfect temperature. For example, for breakfast you can get everything from your standard pancakes or gluten free muffins for breakfast, to more adventurous local options like steamed plantains and salt fish and ackee. Overall: We cannot recommend the Verandah enough. We will certainly be back!

chris landano

This is NOT a 4 star resort. The rooms are maybe a 3 star. I usually only stay at 4 star or higher. The food was a 3 star. There’s no room service everyday. It’s only every other day. There’s no drink or food service at the pools or on the beach. Good place on a budget. The staff were all amazing. There’s information about the property and the restaurants that we had to learn about after we arrived. If you don’t ask, they don’t share. We got the ocean front rooms near the main pool. That’s your best option, so that you are close to the best part of the property. The property is 30 acres big. Very disappointing. Im from New York City. So I know good food. I hate to leave a bad review.