The Surin Phuket

Cheyanne Singh

Absolutely breathtaking! The views from this resort are nothing short of spectacular— sunsets by the sea felt like something out of a dream and being able to watch it from our room was even better. Every detail of the stay was five-star, from the beautifully designed rooms to the attentive and friendly staff. The atmosphere is peaceful, luxurious, and perfect for a relaxing getaway. Highly recommend for anyone looking to unwind in style with unforgettable scenery. Hot tip, if you are staying in the one of the Deluxe Cottages you should request room 336, probably one of the best rooms with the best views.

Shizuka Minamoto

The Surin Phuket had been on my bucket list for years. With its stunning location and glowing reviews, we arrived with high expectations — but sadly, what we experienced fell well short of what a true five-star hotel should offer. From the moment we arrived, there was no bellboy, no concierge, not even a welcome greeting until someone from the front desk eventually came outside. It was a flat, uninspired start to what I had hoped would be a special stay. That evening, we went to the beach bar and was met with an unwelcoming attitude from a male staff member in glasses) — no smile, no eye contact, not even a basic acknowledgment. It made me feel uncomfortable, and the lack of warmth stayed with me. Throughout the stay, we passed the checkpoint staff multiple times, and barely received a greeting. While some staff in other parts of the resort were kind and helpful, the service overall was inconsistent and, frankly, disappointing. The cottage was okay in terms of design, but clearly dated. The bed was one of the worst we’ve ever slept on — extremely soft, sunken, and unsupportive. It was not what you’d expect from a 5-star resort. I left a note requesting a mattress topper, but no one followed up, and housekeeping didn’t even acknowledge the request. One day, after ordering room service, housekeeping placed the dirty dishes on the balcony during cleaning but didn’t take them away. I called the front desk, who said someone would collect them, but by 5 PM, they were still there. I had to call again. Worse, the placement was unsafe — strong wind and rain could have caused them to fall off and injure someone. Safety was another concern. The walkways between cottages are high up, but the railings are dangerously low — far below standard height. It felt unsafe just walking around the property. Breakfast was just okay. The selection was limited and far less than expected. One morning, when only two tables were occupied, four staff members were present — but not a single one greeted us, even though they weren’t busy. It created a cold, impersonal atmosphere. Having stayed at places like The Park Hyatt Bangkok, Intercontinental Phuket or Sri Panwa, where hospitality, service, and attention to detail are outstanding, The Surin simply doesn’t compare. Those properties make you feel truly welcome — here, I often felt like an afterthought. Yes, the location is beautiful, the beach is pristine, and the resort is surrounded by lush greenery. But service — the heart of any luxury experience — was missing. Sadly, there was nothing here that made us feel We’d want to return.

LiWei Hsu

Awesome hotel! My husband and I came back for the second time and even wowed us more. Food in the hotel is amazing, breakfast lunch and dinner never lets us down. Although selfishly speaking, the overall quality at the Thai restaurant is wayyyyyy better, also the drinks as well. We love the staffs, all very welcoming, be there with you in a second. Loved the turn down service and good night cookies at night - that to be honest is what we looking forward to every night when we were there. Thank you for bringing us such wonderful service, we will definitely come back again, we can’t wait.

Jenny Archer

Our holiday was glorious at the Surin in April. Our accommodation a cottage up the hill,was spacious and comfortable and topped off with views of the ocean and amazing sunsets.The ocean was at its best and morning swims were fabulous.There are many many steps which are challenging but always a buggy to make things easier. Breakfast was great so many choices and served by friendly staff,Restaurant has great food and Room service equally good. I would like to thank all the wonderful staff who made our holiday so special and wish them a great year. Thomas you are so lucky to have such a great team We will enjoy another holiday at the Surin in 2026

Monique Rankine

This was our first stay at The Surin in early May. The Surin truelly does have the most beautiful private beach. Thank you to all the staff at reception, the pool bar, as well as the beach. A very special thank you to Meen, Ran, Nut and Guitar and all the other lovely staff that we haven't been able to mention by name. We absolutely loved our room, which offered a stunning view of the beach. The resort is impeccably maintained, and every detail was thoughtfully taken care of. We split our holiday between two resorts, and The Surin stood out as our favourite by far. We've already decided to return next year!