The St. Regis Dubai, The Palm

Carl _

Review of Lunch Buffet Experience at St. Regis Hotel (3rd Floor) – November 20, 2025 Our team was in Dubai for the Airshow, and our Head of Delegation was staying at the St. Regis. On Thursday, November 20th, our boss generously offered his complimentary lunch buffet to our driver and i. We arrived at the restaurant on the 3rd floor, gave the room number, and expected to enjoy a pleasant and straightforward lunch. Instead, the experience left us feeling degraded, embarrassed, and truly humiliated. In the middle of our meal, two waiters approached our table and presented a bill, asking us to write the guest name, room number, and provide a signature—while we were still eating. We assumed this must have been standard hotel policy. But as we observed other diners around us, it became very clear that this was not the case. Other guests enjoyed their meal without interruption. No one else was approached during their lunch. Instead, we saw that guests were only asked to sign the bill after they finished eating and were about to leave the venue, which is the respectful and appropriate way to handle such procedures. Seeing this made our experience feel even more humiliating, as we were the only ones singled out in the middle of our meal, as if we needed to be checked or verified. The way it was handled made us feel as though we did not belong there, as if we were being doubted or treated differently simply because of who we were. What should have been a thoughtful gesture from our boss turned into an experience that left us feeling unwelcome and embarrassed. This experience was not just disappointing—it was deeply disheartening. No guest should be made to feel lesser, uncomfortable, or scrutinized in a hotel that prides itself on luxury and exceptional hospitality. We sincerely hope the management takes this matter seriously and ensures that all guests are treated with equal respect and dignity moving forward.

Alex d

I would like to share my incredible experience at the St. Regis Dubai, The Palm. The hotel is exceptionally clean, and the entire staff provided outstanding service throughout my stay. I also received truly exceptional, personalized attention from Marina, Ibrahim Mabrouk, and Igor — they went above and beyond in every way. I travel the world, and I have never experienced this level of service anywhere else. Bravo to the entire St. Regis Dubai, The Palm team! Thank you once again. Your guest, Donato D

Preyesh Bhawan

I recently stayed at this hotel and had a wonderful experience. From the moment we arrived, the staff went above and beyond to make us feel at home. Everyone—from the valet team at the front to the room cleaners—was incredibly polite, kind, and professional. The service levels were consistently impressive throughout our stay. The rooms were not only very comfortable but also cleaned thoroughly each day, reflecting the hotel’s attention to detail and commitment to guest satisfaction. It’s rare to find such a combination of warmth, cleanliness, and professionalism all in one place. I would definitely recommend this hotel to anyone looking for a relaxing and well-cared-for stay.

Aydin Asli

My recent stay at The St. Regis Dubai, The Palm was truly exceptional, and I can't recommend this hotel enough. The views from the hotel are absolutely breathtaking. Waking up and looking out over the Palm Jumeirah and the city skyline was a highlight every single day. Even better is the experience at the rooftop pool. While it's managed by a third party, the panoramic view you get of the Palm and the surrounding area from up there is completely worth it and made for some fantastic afternoons. Beyond the views, the hotel is spotless. My room was clean, beautifully kept, and a very nice size—spacious enough to feel truly comfortable. What really set this stay apart, though, was the service at the front desk, specifically from Catherina and Marina. They are the absolute best! Both of them are always smiling and ready to help with anything. I had a somewhat complicated request that required a bit of extra effort, and they handled the whole thing with patience and a positive attitude. They managed to figure it out seamlessly and genuinely made me feel valued and appreciated as a guest. The St. Regis Dubai, The Palm offers a luxurious setting, stunning views, and outstanding staff. I can't wait to return.

nyssa d

This hotel is part of “Marriott hotels group” / and or “Marriott bonvoy” - all I can say is DO NOT STAY HERE!!! This is your warning NOT TO COME HERE Or any other Marriott hotel group!!!! I used to be a loyal Marriott customer…. until learning about what they’re doing in Mara. Please look it up, read about it and STAY AWAY FROM ALL MARRIOTT HOTELS Their company has blood on their hands in the worst possible way…. Do not spend your money here whatever you do! Marriot hotels group is currently blocking the great migration path for all wild animals in Mara and it’s literally killing the water buffalo and other wild animals of the region and wreaking absolute havoc on the ecosystem & environment - all in the name of profit….. and now their lawyers are putting gag orders on the local elders who are trying to speak up & document it…… what a Truly Disgusting hotel chain. Look it up, do your research, read about it and then BOYCOTT all MARRIOTTS UNTIL THEY GET OUT OF MARA!!! (And commit to paying the Maasai people for the havoc they’ve caused and commit to more equitable and just practices worldwide!!) 📣📣SPEAK UP ABOUT THIS! 📣📣