The SoCo House

miguela

I would not even give this a 1 rating. I am writing to formally express my extreme disappointment regarding my recent experience at The Soco House St Lucia. After arriving at the property, I was immediately shocked, as the hotel did not resemble the images or descriptions advertised on the website. In fact, I did not remain at the hotel for even 24 hours. two very exhausted women after a nine-hour flight followed by a two hour drive to this hotel, were required to carry our own luggage up the stairs to our room. While walking to the room, it was already apparent that the property did not match what had been promoted online. Once we entered the room, we were met with a strong smell of rot, mould, and damp. The room was dirty, unpleasant, and completely unacceptable. It was clear that the condition of the accommodation fell far below reasonable standards. We went downstairs to raise our concerns and were told we had to wait a considerable amount of time for the manager to attend to us. During this wait, we ordered food at the restaurant. The meal took one hour and 20 minutes to arrive and, when it did, it was horrid we didn’t eat it. When the manager finally arrived, she showed us two alternative rooms. They were in the same unacceptable condition as the first. We made it clear that we did not wish to change rooms & we wanted our full refund. Although she agreed, we were told we would be penalised for four days because we were choosing to leave. This was completely unreasonable given that the issues stemmed from false advertising and unacceptable accommodation standards. This entire experience was distressing and deeply disappointing. Based on my experience, I strongly advise others not to part with their money to stay at this hotel. In my view, the property is misrepresented online and does not deliver what it promises.

Pat Black

We had a great week at this resort. It is a small hotel which is so much nicer than big mega resorts. Food is all ordered from a menu. No buffets, and food did not disappoint, offering a variety of tasty dishes each day. Great hotel to meet other guests and socialize. Rooftop bar offers spectacular views of the bay and sea with sailboats passing by. Breathtaking. Would recommend to anyone looking for a relaxing vacation experience. Shout to “King Charles” who went out of his way to assist however he could. Stacey in the restaurant always friendly and professional. Can’t forget the birthday singers at the restaurant. Spectacular!!. Too many names to mention but we appreciated all of them. A few we must mention. Gavin, Alex, Gideon, Lana, Warren. Wish they had nametags so we could remember all of them.

Emelye Harvey

Highlights - The food was a pleasant surprise. We didn’t realise before booking that meals are fresh and organic, and we absolutely loved the à la carte style for breakfast, lunch, and dinner. - Portion sizes are on the smaller side and the food can be a little hit or miss, but we didn’t have a bad meal during our stay. - Cocktails were good. Expect simple rather than elaborate and it’s a nice touch that you can take a cool box down to the beach. - The staff are truly wonderful: friendly, attentive, and genuinely welcoming, which made a big difference to the overall experience. - The location is fantastic, right in Rodney Bay. There is currently a new hotel being built opposite, which didn’t impact us too much, but it can get noisy. - Rodney Bay itself is lively and busy, often late into the evening, so this is worth bearing in mind however, the hotel itself is very peaceful. Lowlights: - The pool area is very nice, although a few cushions could do with replacing however, not a major issue. - Portions are small, and while food quality is good overall, expectations should be managed if you’re used to a more traditional all-inclusive experience. - The gym and spa were closed for most of our stay. This wasn’t a big issue for us personally, but they shouldn’t be advertised if they’re not available to guests.

Dana Collins

We stayed at the hotel for five nights, the Soco house resort Was nice. The bedroom and bathroom look nice and was clean, but I didn’t like that. The bathroom had no outlets. Which was very disappointing because I need to curl my hair every day. Also, I didn’t like that there were no sitting chairs in the bedroom so you had to sit on the bed. And there are no microwaves. The staff was very friendly. The food was mostly good, but the service was a little slow from the kitchen and sometimes I would have to ask a couple of times for the same item. The hostess was amazing and the ambience was great. I had a massage in the oasis spa and the massage therapist which I’m disappointed that I forgot her name, and She did an amazing job.. When we made reservations we were thinking that the hotel was on the beach and once we got there, I was disappointed to know that it wasn’t but the walk to the beach was super quick. Took us about five minutes, which was great. This resort really has a great location. I do not plan to book here again although I will visit St. Lucia again because the place is amazing. But I prefer a larger resort with more options for restaurants because the Soco house resort only has one.

Iina Sintonen

Our experience at Soco House was fantastic. The thing most worth mentioning is the staff - the friendliness and warmth we were treated with throughout the week was special and made us feel very welcome. Huge shoutout to the ladies in the restaurant - they made us feel very welcome and smile at each meal. Barry is the MVP when it comes to booking tours - make sure go to him for any tips you might need for planning your visit. The facilities are exactly what we expected them to be - clean and well maintained. You get new beach towels everyday, and a cooler for drinks for the beach which is just a few minute walk away. At arrival we were greeted with a glass of bubbly. Thanks again to the staff at Soco House for a remarkable stay