The SoCo House

miguela

I would not even give this a 1 rating. I am writing to formally express my extreme disappointment regarding my recent experience at The Soco House St Lucia. After arriving at the property, I was immediately shocked, as the hotel did not resemble the images or descriptions advertised on the website. In fact, I did not remain at the hotel for even 24 hours. two very exhausted women after a nine-hour flight followed by a two hour drive to this hotel, were required to carry our own luggage up the stairs to our room. While walking to the room, it was already apparent that the property did not match what had been promoted online. Once we entered the room, we were met with a strong smell of rot, mould, and damp. The room was dirty, unpleasant, and completely unacceptable. It was clear that the condition of the accommodation fell far below reasonable standards. We went downstairs to raise our concerns and were told we had to wait a considerable amount of time for the manager to attend to us. During this wait, we ordered food at the restaurant. The meal took one hour and 20 minutes to arrive and, when it did, it was horrid we didn’t eat it. When the manager finally arrived, she showed us two alternative rooms. They were in the same unacceptable condition as the first. We made it clear that we did not wish to change rooms & we wanted our full refund. Although she agreed, we were told we would be penalised for four days because we were choosing to leave. This was completely unreasonable given that the issues stemmed from false advertising and unacceptable accommodation standards. This entire experience was distressing and deeply disappointing. Based on my experience, I strongly advise others not to part with their money to stay at this hotel. In my view, the property is misrepresented online and does not deliver what it promises.

Richard Lake

Having read some of the older reviews here I cannot comment on the past but we are staying here right now and it is a wonderful hotel. It’s laid back and chilled, the staff are lovely. We have found the food to be really good and fresh with the menu updated every couple of days. It’s nice to have an all incisive that you order from the menu and the food is freshly cooked. We have been very impressed and our room is clean and comfortable. I think people need to bear in mind this is the Caribbean not central London. Things like power cuts (although we haven’t experienced any) are not the fault of the hotel. My only polite suggestion would be slippers and robes to be provided, but nothing that would stop us coming back or recommending this place. You are a short walk from the beach and local restaurants if you want to venture out and you can now use uber to get taxis to the bay which is handy. All in all very happy and looking forward to our next few days stay 🙂

Paul Sheekey

A 5 minute walk to a beautiful beach. The food was very good, and the service was on saint Lucian time. Our room 419, right by the very nice pool, was serviced daily by a very lovely lady , she was as happy and friendly as all the other staff were and made us feel welcome. The new manager was very hands on and easy to chat to, He was always interested in how our stay was going and what he could do to help us. We would love to go back very soon. Paul and Wendy.

Gail Dale

Arrived at Soco House on 1st March. From the moment we walked through the doors, the staff were super friendly and helpful. We went as a couple and this hotel suited us down to the ground. Room was spotlessly clean and serviced every day. We never had any problem getting a sun lounger and drinks at the pool bar were excellent. 3 meals a day plus afternoon tea. We have read other reviews about the slow service, it isn't slow, it's 'island time!' Hotel location is fabulous, 2 minute walk to the beach where they have their own loungers and will provide you with a cool box of drinks to take with you. Impossible to name everyone who made our stay so special, but massive shout out to Charles, Rose, Gavin and Carlito at the bar. Eloise and her team in the restaurant, and the lovely Tony who was always on hand to help and had a smile on his face. Vlad, the manager, also excellent and took the time to talk to every guest each day. Every member of staff at this hotel is wonderful. We will be back! Chris and Gail, UK.

Lily Mahmoud

This resort definitely needs higher ratings! My husband and I were staying at another “fancier” resort for our honeymoon and got stuck in St. Lucia for an extra week; we found this resort and were nervous due to the overall rating (3.8 stars when we looked) but we decided to try it out and I’m so glad we did! The location is in a very nice area of rodney bay. The resort is not right on the beach, but it is literally a 2 minute walk. The beach is gorgeous and clean with beautiful views. we stayed in the base level room. It was very clean and spacious. There are definitely some improvements that could be made: there is only instant coffee in the room, no coffee maker. The showers don’t close all the way, they just have 2 panels and a completely open side so the bathroom floor literally floods every time you shower. The food was good! We only had one meal that wasn’t good, I got the red snapper at lunch and it was overcooked. But everything else we had was super good! The drinks are strong and yummy! They will give you a cooler to take to the beach and you can bring beer from the resort which is awesome. There is a beautiful pool with lots of cozy lounge chairs. There is a rooftop area that has a beautiful view as well! Lastly, this place is very affordable for st. Lucia. It’s a great value option for an all inclusive! Their staff is wonderful and friendly. We definitely recommend staying here :)