The Royal Senses Resort & Spa Crete, Curio Collection by Hilton

Lola Obareti

We had a lovely family vacation at Royal Senses. The location was absolutely stunning with the most scenic views in every direction and the perfect backdrop for an unplugged, peaceful experience. As a family traveling with a baby, we truly appreciated the calm atmosphere and the opportunity to slow down and connect. The highlights had to be the food—there was great variety every day, which kept things exciting and catered to a wide range of tastes. The service throughout our stay was genuinely spectacular; the staff was warm, attentive, and always ready to help. That said, we did have some inconvenience with the air conditioning in our room, which was not working for five days. This was especially tough with a baby and the heat, and unfortunately we weren’t offered a different room during that time, which was disappointing given the circumstances. Aside from that though, everything else exceeded our expectations. We left with beautiful memories and would love to return—hopefully with all the comforts fully functioning next time.

Mike Dellinger

From the very first moment, our experience at The Royal Senses Resort & Spa was nothing short of outstanding. Upon arrival, we were greeted with a warm welcome and delicious traditional Greek pastries, setting the tone for a relaxing stay. A special thanks goes to Mrs. Lanara, the wonderful Guest Relations Manager, and Eva from the reception. Both did an incredible job making us feel at home and well taken care of from the beginning. About a month prior, I had requested a special room via email. Due to a small issue with that room upon arrival, we were kindly accommodated for the first night at their sister property, The Royal Blue Resort. Everyone handled the situation with great professionalism and care. Eva arranged everything seamlessly, personally accompanying us with a driver to the Royal Blue, where we were warmly welcomed and even received a complimentary room upgrade as an apology. The next day, transportation back to The Royal Senses was perfectly arranged. The entire process was managed phenomenally well and left us completely relaxed. We had a room with a privat pool and everything was very clean. Every day we got 2 bottles of water and fresh towels if we need them. Two times we ordered a club sandwich and a caesar salad and fresh fruits via room service. The were very fast and everything was very tasty. The Hotel is not directly on the beach but it offer a private shuttle which runs every 30 minutes. So there was no problem to get to the beach. The food in the main restaurant was also very good. An abundant and varied buffet offering traditional Greek dishes, pasta, pizza, meat, and fish, fresh salads and fruits and cakes. The restaurant service staff were also very friendly and welcoming. Every evening felt special because from the restaurant you had a very good view to the sunset and after dinner you can relax at the bar to live music or a DJ. We also took time to enjoy the Spa and treated ourselves to a couple’s relaxing massage—one of the highlights of our stay. Even a week later, we still felt the calming effects! Every single staff member—from reception to valet, housekeeping, and restaurant service—was friendly, attentive, and genuinely welcoming. We wholeheartedly recommend The Royal Senses Resort & Spa to anyone looking for a relaxed and worry-free getaway on Crete. We can’t wait to return!

Christian

Wonderful stay! The facilities were all excellent and the view from the room was beautiful! The customer service from the hotel was excellent! We had an issue with our car and they were willing to help. The lady who worked concierge was super helpful and made us feel so welcome and frequently checked on us throughout our stay. We loved the welcome drinks! Thank you :)

Elizabeth Meals

Our visit here was absolutely perfect. Every single staff member treated us incredibly. Athanasia was one of them who went out of her way to check on us, find us recommendations outside the resort, as well as introducing us to delicious desserts. The woman in the jewelry shop (did not catch her name) was another who went out of her way to open up the shop when it was closed and she was off, to allow us to shop knowing I wanted to purchase something before leaving for home.

Muschtel Katifram

It’s our first night here, and unfortunately, I’m very disappointed. The pictures online promise a luxurious and dreamlike experience, but the reality on-site tells a very different story. We chose this hotel especially for our honeymoon, hoping for something truly special and unforgettable. However, upon entering the bathroom, one issue after another caught my eye: cobwebs on the ceiling, a partially broken shower, and poorly executed repairs that leave a sloppy impression. At the pool, most of the sunbeds were either dirty or damaged – see photos. At nearly €400 per night, I expected much more – especially when it comes to the basics being flawless. On top of that, the elevator is out of service, which is unacceptable for a hotel of this standard. The only positive aspect so far has been the friendly service from the staff. Sadly, that alone doesn’t make up for the many flaws. A big disappointment for an occasion that was supposed to be truly memorable.