The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert

Hamda Abdulrahman

We had a bad start with the hotel, but they truly did their best to make it up to us, and we appreciate that effort. We booked the Al Rimal Pool Villa, and the view was beautiful, watching the deers walk and eat around. The pool was spacious and larger than what you typically find in other resorts with pool villas, which I really loved. However, if you’re looking for complete privacy, I’d recommend going for the enclosed pool villa, as we could see people swimming in the villas across from us. Breakfast was lovely, with a good variety of food options to suit different tastes. Overall, for the price you pay, this resort offers great value especially since pool villas at this price range are hard to find.

jordan M

Before I share my feedback, I want to emphasize that I would gladly give the hotel itself 10 stars out of 5. It is truly an exceptional property. However, the rating I’ve given reflects my experience with the hotel team and their service, not the property itself. This weekend was my second stay at the hotel. It’s truly one of my favorite destinations because of the privacy and the joy of being around the animals. The villa is wonderful — spacious, with a beautiful pool that’s completely private. Unfortunately, the service is consistently disappointing. Both of my stays were meant to celebrate special occasions, and both times they were ruined due to the team’s carelessness. The front desk blames housekeeping, housekeeping blames reservations — it’s a complete mess. When making my reservation, the Marriott Bonvoy points was deducted twice. When I called the reservations team for help, the agent was extremely rude, yelling at me and trying to silence me and kept talking and cutting me off.. I even raised a complaint, only to later be told that the call “wasn’t recorded.” I was promised by the reservation team to follow-up, but instead I was ignored. As a Platinum member, I am eligible for room upgrades. I was told I’d been upgraded, but the “new” room was identical to the one I had stayed in before — just with a different number . It would have been better if they had simply said no upgrade was available rather than misleading me. Sadly, this hotel’s team has a great way of ruining surprises and special moments. That said, I would like to sincerely thank the Oasis pool bartender, Medhat, for his kindness and professionalism. When he noticed my frustration, he offered me a cold water and a soft drink and checked if he could do anything to help. He was genuinely kind, and when I offered him a tip, he refused, saying he was simply doing his job. His gesture felt like a refreshing breeze on a hot summer day…. Thank you Medhat !

Shahab Makki

I absolutely love everything about this hotel! From the moment you step in, the warm atmosphere and welcoming vibes make you feel right at home. The customer service is consistently exceptional the staff are always friendly, attentive, and genuinely caring. The breakfast is amazing with a great variety and high quality in every meal. What truly impresses me is how the standards never change every year I come back, and it’s just as perfect as the first time. The cleanliness, comfort, and overall experience are always top-notch. It’s rare to find a place that maintains such consistency year after year. This hotel has become my go-to getaway, and I highly recommend it to anyone looking for a reliable, relaxing, and truly enjoyable stay. Thank you to the entire team you’re the reason I keep coming back!

soud alyassi

A thank you message to everyone and the reception does not fall short on us in anything. The location is excellent and there are many activities and it is a beautiful place for families and the reception is very beautiful and the villa is excellent and very very clean. Thank you for the beautiful day that I spent with you and special thanks to the employee Saber for the reception from the outside to the inside with his beautiful smiling soul and everyone is always smiling

Oh Tee

My wife and I stayed at this resort to celebrate our wedding anniversary, and it was truly an incredible experience from start to finish. From the moment we arrived, we were welcomed with warmth and professionalism—starting with the security guard at the gate and continuing with the wonderful reception and concierge staff. We genuinely felt like royalty throughout our entire stay. Our villa was luxurious, spotless, and fully equipped with every amenity you'd expect from a 5-star resort. A special shoutout to the housekeeping team who went above and beyond by leaving a beautiful, handmade "Happy Anniversary" message on our bed—what a thoughtful touch that really made our day. Every aspect of our stay was perfect, from our delicious dinner at the Farmhouse restaurant to the exceptional breakfast in the morning. The service was consistently top-notch, and every staff member we encountered made us feel valued and cared for. Thank you to everyone for making our anniversary so memorable. We can’t wait to return!