The Merchant House

HAI Signature

I’ve stayed here multiple times, and the consistency in service is what truly stands out. Today, there were two separate situations, both handled very professionally by Ahmed at the reception. His calm approach, problem-solving skills, and attention to detail made a clear difference. As a business owner in the hospitality industry, I really value this level of professionalism and guest care. The overall experience remains elegant, comfortable, and very well managed, which is why I continue to come back.

علي الحالي

I had a wonderful experience at this hotel. The property is beautiful, the design is impressive, and the overall atmosphere has a stylish European touch that I truly appreciated. The staff were extremely friendly, helpful, and professional, providing excellent service throughout my visit. However, I noticed a few issues that affected my overall impression — especially as a fashion designer who pays close attention to detail. Some of the staff uniforms appeared worn out, with visible tears or stains. This does not align with the standards of a five-star hotel, and it reflects management oversight rather than the fault of the employees. Additionally, the uniforms across all departments looked almost identical, with no clear distinction in style, quality, or identity. Another point worth mentioning is the presence of insects and mosquitoes in the lobby area, which was quite bothersome and took away from the otherwise pleasant atmosphere. On the positive side, the hotel is very clean, and the food at the restaurant is delicious. I have visited the restaurant three times recently. I haven’t stayed in the rooms yet, but I’m planning to experience the accommodation at the beginning of next year. Overall, the hotel has great potential, and with a few improvements, it could easily reach an exceptional level.

nouran elmarmari

The hotel is very nice and cozy with beautiful artwork. The rooms are very spacious. Service is amazing and staff is very friendly. Ali was extremely helpful and hospitable. He went out of his way to make us feel comfortable. Our room had humidity issue that triggered my asthma, he truly went out of his way to fix it for us. Throughout the 7 days I stayed there he made sure that I had everything I needed and that the merchant house was my home away from home.

The last Explorer

I loved staying at this boutique hotel, unique design! The atmosphere was classy, European style. The food was delicious, you have a menu for breakfast which was better since the quality was higher for sure 😊 The rooftop had a special and cozy ambience 🥰

Hayati Ran

Elegance and Art at Every Corner I recently visited The Merchant House in Manama and it was a truly memorable experience. The lobby welcomes you with modern elegance and artistic details setting the tone for the entire space. The Gray Café is cozy and beautifully designed perfect for a relaxing coffee or snack. The first floor continues the sophisticated atmosphere with artistic touches and refined décor that make every corner feel special. At the top Indigo rooftop terrace offers stunning city views a stylish setting and a serene spot to unwind. Even just visiting, The Merchant House impresses with its luxury elegance, and attention to detail a must-see destination in Manama.