The Leaf Jimbaran

Charlotte Chan

My experience at the hotel was seriously terrible: 1. We arrived at 12:30 PM to drop off our luggage, but since check-in wasn’t until 3 PM, we went for a walk. When we returned at around 2:50 PM, the front desk staff told us to wait until exactly 3 PM to check in. There was no flexibility. 2. Once in the room, the staff promptly delivered our luggage, but they brought the wrong pieces. How careless is that? What if our luggage had gone missing or been sent to someone else? 3. The room Wi-Fi was completely unusable, and the TV’s YouTube wouldn’t connect. After notifying the front desk and waiting 10 minutes for help, we had to leave for our next appointment, telling them we’d return to address the Wi-Fi issue. 4. When we got back to the hotel around 10 PM, the front desk informed us that the Wi-Fi issue had been fixed. We appreciated their effort, but upon returning to our room, we found the Wi-Fi was still not working. The staff insisted there was no problem because they had fixed it. 5. We tried to prepare for a shower, but there was no hot water. This was unacceptable. 6. I called the front desk wanting to change room, but the staff insisted we have to wait for maintenance and told us to stay calm. I insisted on a room change due to the ongoing Wi-Fi and hot water issues, but they refused, saying we needed valid reasons and evidence. I don’t understand why they kept telling me I didn’t have strong evidence and made me wait. 7. When the maintenance staff finally arrived, they initially thought we didn’t know how to use the faucet, but soon realized it was a hotel issue—the hot water system on the roof had been turned off. 8. The front desk staff’s handling of the situation was problematic. We eventually spoke to a manager who was much more understanding and willing to listen to our concerns. 9. After all this, on our check-out day, we were in a rush to get to the airport. The staff inspected our room and asked where the TV remote was. We told them it was on the shelf, and they found it quickly. This made us worry that we had misplaced it. Shouldn’t they check thoroughly before asking guests? And shouldn’t they apologize when they finally locate it? Aside from the fact that they prepared takeaway breakfast for us when they knew we had an early departure to the airport, my overall experience at the hotel was very disappointing. From the lack of flexibility during check-in to the ongoing issues with Wi-Fi and hot water, the service did not meet expectations. Although the manager was more understanding, the overall handling of the situation was disappointing.

Sarah

We had a wonderful time at the luxury villa ! The bedroom was very spacious and beautifully it was incredibly quiet both during the day and at night, which made it easy to fully relax. The pool was also large enough, and we truly enjoyed spending time there. ✨ The service was always very attentive and quick to resolve any issues. Three people made our stay especially memorable: Isma, the manager, who was always there for us and did everything possible to make us feel comfortable, Nick from housekeeping, who was always kind, cheerful, and considerate. He cleaned the room quickly and thoroughly every time and last but not least, Eben the gardener, who constantly brought good vibes and always had a smile on his face. Thank you for everything we’ll definitely come back! 🙏🏼

Anika Imperial

We had a truly wonderful time at The Leaf Jimbaran. The best part of our stay was the incredibly warm and friendly staff — they went above and beyond to make us feel special. A highlight was during the buffet breakfast when they surprised me with a birthday treat and sang happy birthday — such a thoughtful gesture that made the day extra memorable! The room was clean, spacious, and beautifully maintained, with a relaxing atmosphere that made it easy to unwind. The service throughout our stay was excellent; everyone was attentive, helpful, and always had a smile. Overall, we loved our experience and would definitely recommend The Leaf Jimbaran to anyone looking for a peaceful and welcoming stay in Bali. Can’t wait to come back!

stephen siswandi

I stayed at The Leaf Jimbaran with my wife, kid, both in-laws, and my brother, booking a two-bedroom villa. The villa offers a private pool and open-space layout per unit, giving a strong impression of privacy, comfort, and tranquility. Breakfast isn't buffet-style but à la carte, likely due to lower occupancy and tailored service. There are two pools—one public and one private—but we mostly enjoyed our time at the private pool. However, there were no visible kids' activities, and the gym facilities were very limited. One of the AC units in our room didn’t work properly and required multiple visits from hotel technicians. Also, the road access leading to the villa is quite badly damaged, so driving carefully is highly recommended if you're bringing your own car.

Rahul Gupta

Beware of Potential Scam – Sharing Our Experience for Awareness The hotel is decent for the price, though the villas could use some maintenance. Unfortunately, our checkout experience was terrible and felt like a setup targeting foreign tourists. Here's what happened: During checkout, two staff members came to collect our luggage. One of them, seemingly in a hurry, accidentally hit a flower vase with our suitcase and broke it. He ignored the incident and walked out. When he returned for the remaining luggage, I pointed out that he had broken the vase, but he just smiled and didn’t respond. At the reception, things escalated quickly. The staff, including the luggage handlers, accused us of breaking what they claimed was a "Gucci" flower vase and demanded 3 million IDR in damages. In our opinion, the vase was likely worth no more than 10 thousand IDR. We had to argue with the staff for over an hour before they finally let us leave without paying. It completely ruined our day. The whole situation felt orchestrated, especially given the absurd amount they were demanding. My advice: avoid this hotel if you value peace of mind. If you do decide to stay, I highly recommend recording any interactions with staff who enter your villa — just to be safe.