The Landings Resort and Spa - All Suites

Mahmood Ansari

If you are wondering whether to stay in Landings or other places such as Sandals, I would personally not recommend here despite a stunning location. As some reviews have said the main negatives reasons are: Service - Inconsistency - had to wait 30 minutes for main course and 45 minutes for just chips the next day. Late check out - Usually hotels allow late check out for guests as goodwill , given we had paid all inclusive and rooms were available we still had to pay €175 extra. This is a clever trick by the resort since they know flight departures are in evening. Check in at 4PM and Check out at 11AM is quite a joke. Initially they told us they would give us a courtesy room for free however this is not a free extension but a room given to you for few minutes just to shower and change. We found this out when going to reception to change room and had to pay if we wanted to extend till our taxi arrived. All inclusive is not all inclusive - Be aware a lot of the drinks are not included, a lot of food is not included, and room service is $10 charge too when it should be free in AI. However given the prices it’s probably still cheaper to get all inclusive. Rooms - Are outdated and need renovation. Well the whole resort needs renovation really. Room service - Took 1 hour to get just a pizza The positives: Location - Is stunning, safe with a nice beach. Room - Huge rooms however outdated. Staff - super friendly and helpful.

Sarmad Zaidi

We had a ground floor 2 bed garden view flat with a Jacuzzi. The space was incredible with a kitchen, sitting room also had washing machine and dryer- all great when you are travelling for 2 weeks as you can travel light. We were 2 adults and 2 children aged 10&12. One of the restaurants was closed for refurbishment which we were not aware of until we arrived. We had bed and breakfast and were glad we had not taken the all inclusive option as food although was good there were limited options. The service was variable and generally was quite poor as we felt there was lack of management presence which made staff attitude variable- some were great and some could not be bothered. There seemed to be a lack of hospitality training for a resort of this calibre. It is a 2 hour drive with traffic from the airport as it is on the opposite end of the island so after a long plane journey it is tough to sit in a car for that long. The resort has great facilities, water sports, swimming pools and an amazing beach. Everything in St Lucia is quite expensive so be prepared for that. Great place, amazing sea, wonderful accommodation, shame about the hospitality.

Tyler Richardson

I loved the landings! We were immediately greeted and treated like queens, which I have never experienced beforehand at a resort. They literally did not let us pour our own water, and insisted to do it for us! From their drinks while waiting at check in, and fruit platters that they handed out while relaxing on the beach. If you were seen walking and they went past you on a golf cart they would offer you a ride, Lots to do on the resort. Everyone was so kind, and always said hi and made sure our needs were meet when in passing. Huge thanks to Pero the butler who always checked in on us, and Lee (He usually hung out on the beach helping with water sports) for his positive personality. They both deserve a raise!! I would love to come back. It is further from the airport, however is close to the street party and some nice restaurants.

Alexey K

We stayed here as a group of two families. Vacation at the Landings started badly and did not meet our expectations. The suite that was confirmed to us by the resort sales rep was unavailable and the front desk manager tried to blame it on us for not understanding what we booked. My friend had specifically confirmed and had it in writing from the Landings that we would either be on the top floor or no one else would be above us - we do not like noises from neighbours above. When we arrived they had no such unit for us. Instead, they kept insisting we would check in in what they had. After we produced an email the demeanor changed and they said they would “see what they could do”. Without being able to check in we had to stay in the waiting area waiting for them to come up with a solution. None came. We had to take that other unit in the meantime so not to be in the street. The unit was not what we requested, but still had some nice elements. What ruined the experience from this temporary solution was unwelcome visitors in the form of huge roaches. Ladies in our group happened to discover them in the showers and it resulted in a sleepless night for all of us. After we informed the front desk manager she kind of brushed it off saying it’s tropics and that’s normal. That was not a response we could appreciate at all, all other things considered. Eventually we were moved to the suite that met our original criteria. The management kept saying they would get back to us on the subject of reimbursement. They did, offering a laughable $75 credit. We did not accept, of course, and are addressing this experience with the Costco Travel team. Other things to note. My friend was asked to provide some info to allow the Landings to better prepare a surprise for his wife’s birthday (the reason for our trip), which was a great touch. However, they failed to do deliver any surprise at all, which was a big disappointment. Food and spa experiences were inconsistent. I’ve had an amazing massage one time and a really bad one another time, which I had to actually cut short just to make it stop. On a positive note, the beach area is nice and pretty and the activities that we booked were enjoyed by everyone in our group. The whole experience was bitter sweet with bitter being the stronger taste. The resort team has a lot to improve when it comes to damage control. We collectively decided one time was enough for us at the Landings and we would look for a smooth experience in other Caribbean establishments in the future.

Kelly S

This hotel is at best a 3.5 and ideal for those with children. Upon check in I was made aware that the room I booked wasn’t available. They did upgrade me with the contingency that on day 2 I had to pack and move to another room. Not the way to settle in. The elevator in my section was broken so I had to walk 6 flights of stairs to my room. There were hairs (not mine) in the tub. The beach bar is understaffed and they refused to take my order at the bar. The nice restaurant (The Palms) was great- however they were closed my second night due to a private event. The massage I received was a 3 and the lady who did it was very unfriendly. When I needed to change rooms I checked out for good and left. The guest services manager did issue a refund for the nights I didn’t stay and offered an apology. I don’t recommend this spot at all. Go south and pay a bit more for something worthwhile.