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  Back Home Destinations Caribbean Mexico Moon Palace The Grand   
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Located In: Mexico

Moon Palace The Grand

Google Logo 4.5 Google reviews (9827)
Best Price From £2139pp
Mar 2026
£3389 pp
All Inclusive
Apr 2026
£2599 pp
All Inclusive
May 2026
£2449 pp
All Inclusive
Jun 2026
£2789 pp
All Inclusive
Jul 2026
£2909 pp
All Inclusive
Aug 2026
£2289 pp
All Inclusive
Sep 2026
£2139 pp
All Inclusive
Oct 2026
£2229 pp
All Inclusive
Nov 2026
£2369 pp
All Inclusive
Dec 2026
£2369 pp
All Inclusive
Jan 2027
£2779 pp
All Inclusive
Feb 2027
£2989 pp
All Inclusive
Mar 2027
£3209 pp
All Inclusive
Receive up $250 Resort Credit and Kids Stay Free*
Overview
Accommodation
Facilities
All-Inclusive
Dining
Offer Details
Hotel Reviews
More...
Overview

Overview

Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is ...

Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is packed to the brim with leisure amenities, including a waterpark, spa, nightclub, playrooms and much, much more. Guests will also find an array of wonderful restaurants serving irresistible dishes from near and far. Combine all of this with luxury accommodation and glorious Caribbean weather and a holiday at Moon Palace The Grand is sure to be full of delightful moments that will be cherished forever.

How far is the nearest beach?

Moon Palace The Grand is set beside the beach.

Distance from the airport

Cancun International Airport is approximately 11km away from Moon Palace The Grand.

Pools
Restaurant
Bar
Gym
Beach
Golf
Shuttle
Wifi
For Families
Waterpark
Click to read more
Accommodation
Grand Deluxe Garden View
  • Furnished balcony with garden view
  • King-size bed or 2 double beds
  • Double whirlpool tub
  • Breakfast table and chairs
  • Bathroom with CHI bath amenities and Natura Bisse soap
  • Smart TV with streaming via Google Chromecast
  • Telephones
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar with soft drinks, bottled water, juices and local and international beers
  • Liquor dispenser with world-class spirits
  • Coffee maker
  • Alarm clock/radio/iHome dock
  • Bathrobes and slippers
  • CHI Hairdryer and hair straightener
  • Iron and ironing board
  • Safe
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
Grand Honeymoon Suite
  • Furnished balcony with garden view
  • King-size bed
  • Double whirlpool tub
  • Breakfast table and chairs
  • Bathroom with shower
  • Bathroom with CHI bath amenities and Natura Bisse soap
  • Smart TV with streaming via Google Chromecast
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Welcome romance amenities, including a bottle of sparkling wine and chocolate-covered strawberries (once per stay)
  • Minibar filled with soft drinks, bottled water, juices and local and international beers
  • Liquor dispenser with world-class spirits
  • Espresso/American coffee maker
  • Bathrobes and slippers
  • CHI Hairdryer and hair straighteners
  • Iron and ironing board
  • Safe
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
  • Early check-in and late check-out (upon request, subject to availability)
Grand Swim-Up Suite
  • Direct access to semi-private pool
  • Furnished balcony with garden view or resort view
  • King-size bed or 2 double beds
  • Double whirlpool tub
  • Bathroom with shower
  • Bathroom with CHI bath amenities and Natura Bisse Soap
  • Smart TV with streaming via Google Chromecast
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar with soft drinks, bottled water, juices and local and international beers
  • Liquor dispenser with world-class spirits
  • Coffee maker
  • Bathrobes and slippers
  • CHI Hairdryer and hair straighteners
  • Iron and ironing board
  • Safe
  • Alarm clock/radio/iPod dock
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
Grand Family Suite
  • Furnished balcony
  • 2 connecting rooms (1 with king-size bed, 1 with 2 double beds)
  • Double whirlpool tub
  • Bathroom with shower
  • Bathroom with CHI bath amenities and Natura Bisse soap
  • Smart TV with streaming via Google Chromecast
  • Playstation 5 or Xbox One (a selection of Xbox games are available upon request)
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar filled with soft drinks, bottled water, juices and local and international beers
  • Lavazza Coffee maker
  • Liquor dispenser with world-class spirits
  • Bathrobes and slippers
  • CHI Hairdryer and hair straightener
  • Iron and ironing board
  • Safe
  • Alarm clock/radio/iPod dock
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
  • Welcome amenities for families
  • Children’s mini bar including milkshakes, juices, soft drinks, water and chocolates
  • Children’s bathroom amenities
  • Children’s bathrobes and slippers
  • Fun in the sun bucket kit
Grand Presidential Suite
  • Furnished terrace
  • 2 connecting rooms (1 with king-size bed, 1 with 2 double beds)
  • 2 en-suite bathrooms with double whirlpool tubs, bathtubs and showers
  • Bathroom with CHI bath amenities and Natura Bisse soap
  • Living room area with half bathtub
  • Dining and bar area
  • Smart TV with streaming via Google Chromecast
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar stocked with soft drinks, bottled water, juices and local and international beers
  • Espresso/American coffee maker
  • Liquor dispenser stocked with premium upgraded brands
  • Playstation 5 or Xbox One (a selection of games are available upon request)
  • Bathrobes and slippers
  • CHI Hairdryer and hair straightener
  • Safe
  • Alarm clock/radio/iHome dock
  • Scales
  • Umbrella
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
Facilities

Facilities

  • Water park with lazy river, Flowrider, slides and wave pool
  • 9 swimming pools
  • Pool concierge
  • 27 hole Jack Nicklaus Signature golf course
  • Shuttle to Moon Spa & Golf
  • Golf academy (local charge)
  • Playroom children’s club
  • Wired teens' arcade games lounge
  • Awe Spa and beauty salon (local charge)
  • Gym
  • Spinning
  • Yoga
  • Pilates
  • TRX
  • Wi-Fi
  • Barber shop
  • Bicycle rental
  • Daily activities
  • Non-motorised water sports
  • Evening entertainment
  • Unique Day and Nightclub for adults only
  • Nightclub
  • Theatre
  • Beach club
  • Bowling alley (local charge)
  • 11 restaurants
  • 13 bars
  • 24-hour room service
  • Shops
  • Gift shop
  • Jewellery store
  • Doctor on call 24 hours a day (local charge)
  • Dry cleaning and laundry service (local charge)
  • Currency exchange
  • Babysitting service (local charge)
  • Cash machines
  • Business centre
  • Parking
  • Wedding services (local charge)
  • Meeting facilities
All-Inclusive

All-Inclusive

The Moon Palace The Grand all-inclusive programme includes the following:

  • Luxury accommodation
  • Fine dining
  • Top shelf drinks
  • Delicious snacks
  • 24-hour room service
  • Non-motorised water sports
  • Waterpark access
  • Free Wi-Fi

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Dining

Dining

Grand Buffet Restaurant

  • International cuisine
  • Serves breakfast, lunch and dinner, buffet style
  • Dress code: Casual

La Cantina

  • Authentic Mexican cuisine
  • Serves dinner, à la carte
  • Dress code: Casual

Habibi

  • Lebanese cuisine
  • Serves breakfast, lunch and dinner, à la carte
  • Dress code: Smart casual

Casa Mia

  • Mexican cuisine
  • Serves dinner, à la carte
  • Dress code: Smart casual

The Grill

  • Authentic Argentinian BBQ
  • Serves international lunch buffet and à la carte dinner
  • Dress code: Smart casual

Tavola

  • Italian cuisine
  • Serves lunch and dinner, à la carte
  • Dress code: Casual

Jade

  • Japanese cuisine
  • Serves à la carte dinner with robata grill
  • Dress code: Smart casual

Le Château

  • French fine dining
  • Serves dinner, à la carte
  • Adults-only
  • Dress code: Smart casual

JC Steakhouse

  • Authentic Steakhouse
  • Serves dinner, à la carte
  • Dress code: Smart casual

Caribeño

  • Fresh seafood, steaks and vegetarian dishes
  • Serves buffet breakfast, à la carte lunch and dinner
  • Dress code: Casual

Cusco

  • Peruvian cuisine
  • Serves buffet breakfast and lunch, and à la carte dinner
  • Dress code: Casual at breakfast and lunch, smart casual at dinner

Cicus

  • International cuisine for kids
  • Serves a la carte dinner
  • Dress Code: Smart Casual

Boulangerie

  • French-inspired coffee shop
  • Serves fresh bread and chocolates 24-hours a day
  • Dress code: Casual

Ninth Pin

  • Bowling
  • Serves snacks all day
  • Dress code: Smart casual

Tapas Y Vino

  • Serves Spanish tapas in the evening

Los Tacos

  • Serves traditional Mexican tacos in the daytime

Beach Club

  • Serves snacks in the daytime

24-hour room service is available (upon request). Guests staying at Moon Palace The Grand have access to an array of other restaurants at Moon Palace Cancun and Moon Palace Nizuc

Offer Details

Receive up $250 Resort Credit and Kids Stay Free*

Receive up $250 Resort Credit and Kids Stay Free*
*Receive up to $250 Resort Credit and Kids Stay and Eat Free when travelling between 24/02/2026 - 25/12/2027. Resort Credit is applicable per room per stay.

All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis.

Minimum 4 nights apply. **Blackout Dates Apply
Hotel Reviews
Google Logo 4.5 Google reviews (9827)
Masih Family
Our experience at Moon Palace Grand Cancun was beyond frustrating and nowhere close to the “luxury” standard they promote. Service was painfully slow and disorganised. We waited two hours for basic towels. Two hours — for towels. That is not five-star service, that is unacceptable anywhere. On another occasion, we waited 45 minutes for shampoo, and when it finally arrived, it wasn’t even the correct item. We had to chase again. This wasn’t a one-off mistake. It became a pattern of long delays, incorrect deliveries, and zero sense of urgency. Every simple request turned into a process. Communication made everything worse. Many staff members could not speak or understand basic English, which made even the simplest requests unnecessarily complicated. We would explain clearly what we needed, only to receive the wrong items or no follow-up at all. For an international resort that welcomes guests from all over the world, this is simply not acceptable. There was no accountability. No apologies. No effort to recover the experience. You’re left feeling like you’re inconveniencing them for asking for necessities that should already be in the room. The property itself may look impressive, but service is what defines a luxury stay — and this resort fails badly in that department. For the price paid, this level of inefficiency and lack of professionalism is shocking. We would absolutely not recommend this resort and will not be returning.
Mina Safain
when We checked in it was a very long process. Most importantly we Requested a crib for our 2 year old. Contacted many people in resort with no crib arriving. Impossible to have someone call you or respond. Finally got a crib at 10 pm. In addition, Counter tops are dirty. Hairs and smudge marks all over counter top. We were offered a 100 dollar credit and a free 80 minute massage by public relations. I told the public relations person my wife had a massage booked. She looked up time and said it would be “credited within 1 hr”. Then they reversed this and said we could only book a new one. Takes 10 emails and phone calls to deal with it. So eventually I just dropped it. They did credit a 100 dollars which is more like an insult than actual compensation considering how much this place costs. Things were getting better. Pools were great so far. Lots of activities for kids. Food is moderate. Room is spacious. However now after the debacle with the crib and them taking back their word on the massage now there are cockroach in our room and in the buffet. Counters are not cleaned. Pictures and video below. Impossible to get towels at certain pools. The people overall are very nice and courteous but it is that “fake courtesy”. This is in no way a luxury resort. Would not ever stay at this companies properties again. Will try to enjoy rest of vacation.
daryl ayers
Stayed at Moon Palace Grand Cancun with my wife and kids Feb 11th thru the 16th. We had an awesome time, service was top notch, tons of stuff to do for the kids right in the resort and everyplace had a tended bar ready to accommodate any adult request as well. We had a great time until it was time to check out. We checked out had our bags out front waiting for the shuttle to take us to the airport. A gentleman walked up to us to pitch us an opportunity to return, he said if I purchased a certificate for 299 my same visit would be 60% off. I asked him, so my room was 1100 a night, if I buy this it would be he stopped me and said yes 555 a night next time. I said sold, I bought it on the spot there as the shuttle was waiting for us to leave, so I was rushed, no problem we had a great time, wanted to return and had no reason do doubt the sales pitch. We got home that night and the next day I went to book for the same dates next year and it was not what he said, they had up the room price to 2200 a night and were offering 60% off that which brought me back close to what I had already paid. I felt disheartened and taken advantage of as I was targeted knowing I was leaving, in a hurry but the smiles on my kids faces couldn't have been a bigger indicator. When I called to kindly ask for a refund for the cert, saying that I will return but I was not satisfied with the cert and told the story all they could say was "sorry this was non refundable" wouldn't allow a transfer to a manager just an email that may take my inquiry under advisement. It was very sad it had to end that way, because the service coupled with the attraction experience was enough to make me return, but the fact that I got swindled at the end makes me question the integrity of the business culture and will, by sheer dignity, will steer me away from returning.
SJM
Moon Palace was really great. Went there second week of February. Best part is they have Catholic Mass on site 9 AM on Sunday over at the Nizucc. 10min walk or shuttle ride. No vacation from Jesus. Go to Church! Food was fantastic and the service. We tried all of the main restaurants at the grand.
Iain McHugh
Dad+3 stayed 6 nights in a Family Suite, a connecting King room and two double bed room. Both sides were massive and each had a large indoor whirlpool tub near the balcony door. Bathrooms were very nice, except that on 3 occasions, there was no hot water, and on one of those, there was no more than a drip of pressure. The food on the resort was great in the buffets, but left something to be desired in the restaurants. Particularly the JC Steakhouse. We spent over 2 hours in the restaurant and had only mediocre food and servers who continually brought the wrong dishes to our table. Tavola, the Italian restaurant has good pizzas, but little else on the menu was remarkable. Caribeño, the seafood restaurant, had only 12 main course options to choose from. The dish I chose there, braised short rib, was a single rib, and about 2 tablespoons of rice on a plate. The meat was ok, but the time it took in only a half-full restaurant (30 plus minutes for mains) was excessive. We attended an evening show every night, and these should not be missed. Most start around 9, so even with the excessive dinner service, we made it to all of them on time. The magic and comedy show was our favorite. The Mexico show is also very entertaining and interactive. The Water Park at this resort is where they set themselves apart. Best service on the property, as-many-as-you-like towels, plenty of seating (shade and sun) and food options within the park. There is a lazy river, two two-peraom raft slides, four "racing" slides, and a large water playground with smaller slides for little ones. Also, a two wave Wave Rider on site is free to use (but the lines pile up to 45 mins plus mid day. Go early!) Overall, I would recommend this place if you've never been. It is something to behold, even by all-inclusive standards. If you stay at The Grand, you have access to the adjacent Sunrise and Nizuc properties and amenities as well. We may stay someplace else or try another Palace property next time. Maybe Jamaica?
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BEST PRICE FROM Flight & Hotel
£2139pp
Mar 2026
£3389pp
All Inclusive
Apr 2026
£2599pp
All Inclusive
May 2026
£2449pp
All Inclusive
Jun 2026
£2789pp
All Inclusive
Jul 2026
£2909pp
All Inclusive
Aug 2026
£2289pp
All Inclusive
Sep 2026
£2139pp
All Inclusive
Oct 2026
£2229pp
All Inclusive
Nov 2026
£2369pp
All Inclusive
Dec 2026
£2369pp
All Inclusive
Jan 2027
£2779pp
All Inclusive
Feb 2027
£2989pp
All Inclusive
Mar 2027
£3209pp
All Inclusive

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