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  Back Home Destinations Caribbean Mexico Moon Palace The Grand   
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Located In: Mexico

Moon Palace The Grand

Google Logo 4.5 Google reviews (9734)
Best Price From £2069pp
Jan 2026
£2619 pp
All Inclusive
Feb 2026
£2759 pp
All Inclusive
Mar 2026
£2769 pp
All Inclusive
Apr 2026
£2319 pp
All Inclusive
May 2026
£2289 pp
All Inclusive
Jun 2026
£2679 pp
All Inclusive
Jul 2026
£2869 pp
All Inclusive
Aug 2026
£2149 pp
All Inclusive
Sep 2026
£2069 pp
All Inclusive
Oct 2026
£2069 pp
All Inclusive
Nov 2026
£2279 pp
All Inclusive
Dec 2026
£4359 pp
All Inclusive
Feb 2027
£3279 pp
All Inclusive
Up to $250 Resort Credit*
Overview
Accommodation
Facilities
All-Inclusive
Dining
Offer Details
Hotel Reviews
More...
Overview

Overview

Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is ...

Prepare to be left spellbound by the ultimate all-inclusive experience during a magical holiday in Mexico at Moon Palace The Grand, Cancun. Perfect for a family break, a romantic escape, or a dream wedding in paradise, this exceptional resort is packed to the brim with leisure amenities, including a waterpark, spa, nightclub, playrooms and much, much more. Guests will also find an array of wonderful restaurants serving irresistible dishes from near and far. Combine all of this with luxury accommodation and glorious Caribbean weather and a holiday at Moon Palace The Grand is sure to be full of delightful moments that will be cherished forever.

How far is the nearest beach?

Moon Palace The Grand is set beside the beach.

Distance from the airport

Cancun International Airport is approximately 11km away from Moon Palace The Grand.

Pools
Restaurant
Bar
Gym
Beach
Golf
Shuttle
Wifi
For Families
Waterpark
Click to read more
Accommodation
Grand Deluxe Garden View
  • Furnished balcony with garden view
  • King-size bed or 2 double beds
  • Double whirlpool tub
  • Breakfast table and chairs
  • Bathroom with CHI bath amenities and Natura Bisse soap
  • Smart TV with streaming via Google Chromecast
  • Telephones
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar with soft drinks, bottled water, juices and local and international beers
  • Liquor dispenser with world-class spirits
  • Coffee maker
  • Alarm clock/radio/iHome dock
  • Bathrobes and slippers
  • CHI Hairdryer and hair straightener
  • Iron and ironing board
  • Safe
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
Grand Honeymoon Suite
  • Furnished balcony with garden view
  • King-size bed
  • Double whirlpool tub
  • Breakfast table and chairs
  • Bathroom with shower
  • Bathroom with CHI bath amenities and Natura Bisse soap
  • Smart TV with streaming via Google Chromecast
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Welcome romance amenities, including a bottle of sparkling wine and chocolate-covered strawberries (once per stay)
  • Minibar filled with soft drinks, bottled water, juices and local and international beers
  • Liquor dispenser with world-class spirits
  • Espresso/American coffee maker
  • Bathrobes and slippers
  • CHI Hairdryer and hair straighteners
  • Iron and ironing board
  • Safe
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
  • Early check-in and late check-out (upon request, subject to availability)
Grand Swim-Up Suite
  • Direct access to semi-private pool
  • Furnished balcony with garden view or resort view
  • King-size bed or 2 double beds
  • Double whirlpool tub
  • Bathroom with shower
  • Bathroom with CHI bath amenities and Natura Bisse Soap
  • Smart TV with streaming via Google Chromecast
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar with soft drinks, bottled water, juices and local and international beers
  • Liquor dispenser with world-class spirits
  • Coffee maker
  • Bathrobes and slippers
  • CHI Hairdryer and hair straighteners
  • Iron and ironing board
  • Safe
  • Alarm clock/radio/iPod dock
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
Grand Family Suite
  • Furnished balcony
  • 2 connecting rooms (1 with king-size bed, 1 with 2 double beds)
  • Double whirlpool tub
  • Bathroom with shower
  • Bathroom with CHI bath amenities and Natura Bisse soap
  • Smart TV with streaming via Google Chromecast
  • Playstation 5 or Xbox One (a selection of Xbox games are available upon request)
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar filled with soft drinks, bottled water, juices and local and international beers
  • Lavazza Coffee maker
  • Liquor dispenser with world-class spirits
  • Bathrobes and slippers
  • CHI Hairdryer and hair straightener
  • Iron and ironing board
  • Safe
  • Alarm clock/radio/iPod dock
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
  • Welcome amenities for families
  • Children’s mini bar including milkshakes, juices, soft drinks, water and chocolates
  • Children’s bathroom amenities
  • Children’s bathrobes and slippers
  • Fun in the sun bucket kit
Grand Presidential Suite
  • Furnished terrace
  • 2 connecting rooms (1 with king-size bed, 1 with 2 double beds)
  • 2 en-suite bathrooms with double whirlpool tubs, bathtubs and showers
  • Bathroom with CHI bath amenities and Natura Bisse soap
  • Living room area with half bathtub
  • Dining and bar area
  • Smart TV with streaming via Google Chromecast
  • Telephone
  • Wi-Fi
  • Air conditioning
  • Welcome bottle of wine
  • Minibar stocked with soft drinks, bottled water, juices and local and international beers
  • Espresso/American coffee maker
  • Liquor dispenser stocked with premium upgraded brands
  • Playstation 5 or Xbox One (a selection of games are available upon request)
  • Bathrobes and slippers
  • CHI Hairdryer and hair straightener
  • Safe
  • Alarm clock/radio/iHome dock
  • Scales
  • Umbrella
  • Pillow menu
  • Aromatherapy menu
  • Beach bag (1 per room, per stay)
Facilities

Facilities

  • Water park with lazy river, Flowrider, slides and wave pool
  • 9 swimming pools
  • Pool concierge
  • 27 hole Jack Nicklaus Signature golf course
  • Shuttle to Moon Spa & Golf
  • Golf academy (local charge)
  • Playroom children’s club
  • Wired teens' arcade games lounge
  • Awe Spa and beauty salon (local charge)
  • Gym
  • Spinning
  • Yoga
  • Pilates
  • TRX
  • Wi-Fi
  • Barber shop
  • Bicycle rental
  • Daily activities
  • Non-motorised water sports
  • Evening entertainment
  • Unique Day and Nightclub for adults only
  • Nightclub
  • Theatre
  • Beach club
  • Bowling alley (local charge)
  • 11 restaurants
  • 13 bars
  • 24-hour room service
  • Shops
  • Gift shop
  • Jewellery store
  • Doctor on call 24 hours a day (local charge)
  • Dry cleaning and laundry service (local charge)
  • Currency exchange
  • Babysitting service (local charge)
  • Cash machines
  • Business centre
  • Parking
  • Wedding services (local charge)
  • Meeting facilities
All-Inclusive

All-Inclusive

The Moon Palace The Grand all-inclusive programme includes the following:

  • Luxury accommodation
  • Fine dining
  • Top shelf drinks
  • Delicious snacks
  • 24-hour room service
  • Non-motorised water sports
  • Waterpark access
  • Free Wi-Fi

Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.

Dining

Dining

Grand Buffet Restaurant

  • International cuisine
  • Serves breakfast, lunch and dinner, buffet style
  • Dress code: Casual

La Cantina

  • Authentic Mexican cuisine
  • Serves dinner, à la carte
  • Dress code: Casual

Habibi

  • Lebanese cuisine
  • Serves breakfast, lunch and dinner, à la carte
  • Dress code: Smart casual

Casa Mia

  • Mexican cuisine
  • Serves dinner, à la carte
  • Dress code: Smart casual

The Grill

  • Authentic Argentinian BBQ
  • Serves international lunch buffet and à la carte dinner
  • Dress code: Smart casual

Tavola

  • Italian cuisine
  • Serves lunch and dinner, à la carte
  • Dress code: Casual

Jade

  • Japanese cuisine
  • Serves à la carte dinner with robata grill
  • Dress code: Smart casual

Le Château

  • French fine dining
  • Serves dinner, à la carte
  • Adults-only
  • Dress code: Smart casual

JC Steakhouse

  • Authentic Steakhouse
  • Serves dinner, à la carte
  • Dress code: Smart casual

Caribeño

  • Fresh seafood, steaks and vegetarian dishes
  • Serves buffet breakfast, à la carte lunch and dinner
  • Dress code: Casual

Cusco

  • Peruvian cuisine
  • Serves buffet breakfast and lunch, and à la carte dinner
  • Dress code: Casual at breakfast and lunch, smart casual at dinner

Cicus

  • International cuisine for kids
  • Serves a la carte dinner
  • Dress Code: Smart Casual

Boulangerie

  • French-inspired coffee shop
  • Serves fresh bread and chocolates 24-hours a day
  • Dress code: Casual

Ninth Pin

  • Bowling
  • Serves snacks all day
  • Dress code: Smart casual

Tapas Y Vino

  • Serves Spanish tapas in the evening

Los Tacos

  • Serves traditional Mexican tacos in the daytime

Beach Club

  • Serves snacks in the daytime

24-hour room service is available (upon request). Guests staying at Moon Palace The Grand have access to an array of other restaurants at Moon Palace Cancun and Moon Palace Nizuc

Offer Details

Up to $250 Resort Credit*

Up to $250 Resort Credit*
*Enjoy up to $250 Resort Credit to spend at the hotel when travelling between 17/12/2025 - 03/01/2027

Resort Credit is applicable per room per stay.

All discounts, offers and upgrades are already applied to the applicable prices, rooms and boards shown, please ensure you select your required room type or board basis at the time of booking. For example, if there is a board upgrade from 'Half Board' to 'Half Board Dine Around' available for your selected dates, please select 'Half Board Dine Around' as your chosen board basis. **Blackout Dates Apply
Hotel Reviews
Google Logo 4.5 Google reviews (9734)
Lee Yamin
The hotel always replies to Google reviews saying: “If you had told us during your stay, we would have fixed it.” Well, here I am, during my stay, and neither the front desk nor public relations has been helpful in any way. Let’s put that to the test. Back in 2019, the hotel had a great sales chat service. Now everything is through email (shocking enough), and you get assigned to one single agent. Our agent sent us an offer that had a technical error- and then disappeared for days. No handover, no reply, no one else stepping in. We kept emailing with no response. I can’t believe a hotel of this size operates like this. We arrived expecting the front desk to at least understand the issue and honor the original terms. Instead, they acted like it wasn’t their problem and offered the same dates and room for 150% more. The supervisor was “in a meeting,” and PR wasn’t helpful either. For a hotel that has so many ways to fix a situation and make guests feel cared for- no upgrade, no discount, no spa credit, so many solutions, they chose to do absolutely zero. I’m not going to let this ruin our honeymoon, so we ended up booking through Booking- which, by the way, was way cheaper than what the hotel tried to charge us onsite (still much higher than the original offer). But that doesn’t erase how badly this was handled. We tried to deal with it privately, we were ignored for days as well as onsite, and we ended up paying more because of the hotel’s mistake and lack of communication. Since no one here has taken responsibility, I’m posting this publicly. I expect someone from management to see this and finally offer proper compensation or at least acknowledge what happened- because we definitely did not receive the service or respect we expected, especially for this amount of money and their brand.
Chandler Mount
Thanksgiving week 2025. We had a great week at Moon Palace The Grand. The property is beautiful, the beach is clean thanks to the seaweed barrier, and the staff throughout the resort are consistently warm, attentive, and professional. Our suite was spacious and comfortable, and the app made ordering amenities easy. The resort’s size brings a lot of variety, from shows to restaurants to wildlife you don’t often see at a smaller property. The Thanksgiving dinner event had some operational challenges, mainly due to everyone arriving at the same time and a single check-in point that created a bottleneck. The atmosphere, food variety, and live music were all strong elements, and with a few adjustments—such as staggered entry times, clearer station signage, and more flexible seating—the overall experience could work extremely well. The foundation was good; it just needed better flow and communication to match the effort put into the production. The biggest area that needs clearer communication is the resort credit system. We booked spa and excursions before arrival without knowing about category caps or the 16% service fees, which led to unexpected charges at checkout. The staff ultimately resolved the issue, and the sales team was polite and respectful throughout, but clearer upfront guidance would help guests avoid surprises. Overall, it’s a beautiful resort with excellent service, and we would return—with a better understanding of how the credit system works.
David Silver
This is the most luxurious hotel I've ever been to. We stayed at the Nizuk but after doing a sales presentation we're given 2 days worth of day passes for my family. Kids loved the Waterpark and video game area. My mom loved the relaxing adult pools. The restaurants we went to were fantastic. The breakfast buffet was huge and had a massive selection of food. All the staff we interacted with were very friendly. Only negative I saw the whole time I was there, there were a very rude couple from Sunrise arguing with the workers at the beach coconut stand. A few Grand members spoke up to defend the workers, then this couple started being belligerent to the other guests of the hotel. Staff had to come and remove the Sunrise guests from the Grand property. But the Grand is definitly a luxurious hotel in every aspect.
Plaza 336 Greenway Village
Great waterpark, decent beach, dated rooms, above average food at the restaurants. Greens and fairways in good shape. Overall a great value for all inclusive. The service is lacking. The staff tried their best for the most part but the fact that the resort was overbooked didn’t help. Bell boy lost our bag the day we checked in, they found it after 3 hours. Kids couldn’t go in the pool/beach till then. Long wait times for shuttles, food and drinks. Didn’t get the pizza that I ordered by room service one night (room service claims they knocked on my door and left after no one answered). Didn’t bother ringing door bell or calling. Kids slept hangry. When paying $1100/night for a room you expect a certain level of service which you cannot expect here during long weekends. I love leaving 5 star reviews for businesses, but I feel a little disappointed this time. Had a pleasant experience when visited last time in 2022.
Dr. Ravi B
A GRAND Family Vacation at Moon Palace The Grand! We just returned from an incredible all-inclusive stay at Moon Palace The Grand in Cancun, and it was truly a phenomenal experience—especially with the Fanstatic Suite! The sheer amount of luxury and space in the suite was a wonderful feature and made our trip feel like a fantastic value and price for a full-resort vacation. The new property is stunning. The new facilities are top-notch, and the entire resort, from the gorgeous lobbies to the pool decks, is well maintained. For a family vacation, you absolutely cannot beat this resort in Cancun. The waterparks and kids play areas are all in perfect condition, providing endless fun. The food options are plentiful and delicious—we loved trying all the different specialty restaurants. The light, fire, magic, and dance shows were spectacular! Also, definitely treat yourself to the spa services; the Awe Spa is world-class. The staff is uniformly happy and friendly, making us feel welcome at every turn. Given the resort's size, the internal transportation is key, and the golf carts taking us around were timely and efficient—we never had to wait long! A quick note: like many resorts, they may invite you to participate in a 90-minute marketing presentation for their resort membership. If you're not ready to invest in future vacations today, just politely say no—they respect your decision, and it doesn't diminish the rest of your amazing stay. We had a great time and highly recommend the new rooms and the full resort experience. This is the best place to attend with family! We plan to go back.
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BEST PRICE FROM Flight & Hotel
£2069pp
Jan 2026
£2619pp
All Inclusive
Feb 2026
£2759pp
All Inclusive
Mar 2026
£2769pp
All Inclusive
Apr 2026
£2319pp
All Inclusive
May 2026
£2289pp
All Inclusive
Jun 2026
£2679pp
All Inclusive
Jul 2026
£2869pp
All Inclusive
Aug 2026
£2149pp
All Inclusive
Sep 2026
£2069pp
All Inclusive
Oct 2026
£2069pp
All Inclusive
Nov 2026
£2279pp
All Inclusive
Dec 2026
£4359pp
All Inclusive
Feb 2027
£3279pp
All Inclusive

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