The Cosmopolitan of Las Vegas

Cameo Rusch

We stayed here for a quick trip to Hells Kitchen and it is perfect! I was a quick walk over to the restaurant. The hotel itself is incredible!! They have a beautiful lobby and delicious restaurants. Although our room wasn't ready at the check in time of 3pm, they did make up for it by providing amazing service with the most friendly staff. Will 100% be staying next time we are in Vegas.

Phoebe Yu

I had a very poor experience staying at the Cosmopolitan Las Vegas, and it was far below what I expected given the price and reputation of the hotel. Room issues: The room had constant noise problems. I was woken up very early in the morning and then kept awake again late at night due to ongoing noise, making it extremely difficult to get proper rest. On top of that, the curtains would not fully close, so the room was filled with bright light early in the morning. Basic standards for comfort, sound insulation, and blackout curtains were simply not met. Front desk experience: The check-in process was chaotic, with long lines and poor organization. There was a female black staff member assigned to direct guests in the check-in area whose attitude was extremely unprofessional and dismissive. Instead of being helpful, the interaction felt rushed and unpleasant, which left a very bad first impression. This was not an issue of how busy the hotel was, but rather a clear service attitude problem. For a hotel that positions itself as upscale, this level of customer service is unacceptable. Overall experience: • Very poor sleep quality • Room facilities not up to standard • Front desk service far below expectations There are many better hotel options in Las Vegas. I would not recommend staying here if you value comfort and basic hospitality.

Kevin Mats

Great vibes younger crowd ans very lively. Rooms need a bit of love. We had a one bedroom king terrace fountain view. The views were spectacular, best view on the strip! The rooms need a bit of love. Our TV in the bedroom wasn't working, and the luxury tub wasn't working at all. I called from desk and they offered to switch us out, but we were here for a few nights and kindly declined the offer. They offered to take care of the self parking charges for our trip. Great service!! We would definitely stay here again!

C Boysan

Beautiful Hotel. Has much to offer in way of bars and food. Has an upscale vibe. Enjoyed the outdoor hot pool. Room was nice, had a balcony with fountain view. However,there is no water pressure in the shower. If you have long thick hair good luck getting the shampoo rinsed out! Also noticed the room had clearly not been vacuumed when we checked in and the marble bathroom floor was a bit sticky. Would I stay again, yes!

Katie Tran

We checked into the Cosmopolitan on Friday December 12th, staying until Sunday 12/14.. It was our first time staying at the Cosmo and we are MLIFE club members. The location was great, right in the middle of the strip. We arrived at about 8p, it wasn't too crowded for check in and there was no line. Since it was our first time there, we just went to the open agent that raised her hand. Her name was Elizabeth and from the first words that came from her mouth, SHE WAS NOT FRIENDLY AT ALL. Quite disappointing because we have many hotels we can stay at and we usually stay at the Aria, Caesars, Venetian but this time decided to try the Cosmopolitan. We had booked the double queen room because it was all that was available at time of booking but were told we could check with the agent at actual check in and they may be able to change to a King Bed for us. But nope, that wasn't happening with Elizabeth. Her first words were, our line is over there, you can't just walk up which is crazy because there was no line and she flagged us to come. We were like whatever, then we asked if she could switch us to a King bedroom, as she pretended to look at her screen for about 30 seconds, her quick answer, no we dont, sorry and that was that. We just shrugged it off and went to the elevators, but it seemed there was a problem with our keys so we went back in line. A gentleman helped us and right when Elizabeth saw us go to the counter, she had a customer at this point, she rushed over to the gentleman that helped us to see what we needed. We think it was because she was worried the gentleman would help us book a King bed when she told us there werent any. Our first experience with the Cosmopolitan will also be our last experience. There are just too many hotels to stay at in Vegas to go to a hotel that clearly doesn't appreciate your business. DO BETTER ELIZABETH @ THE COSMOPOLITAN, If you are working in hospitality, try being nicer to your customers or find a job that is more suitable for you, clearly being hospitable is not your forte.