The Cosmopolitan of Las Vegas

Peiheng Hu

First off the location is good and the view out from our room is great. But overall experience is not. 1. Check in line is a lot longer than other hotels. Be prepared to stand and wait. I don’t understand why it needs to take close to 5 min for the receptionist to find a room in the system. 2. We booked two rooms and checked in at around 4. We were not only put to two different floors but also requiring two different elevators. Was told that is the only one got popped out from the system. Not sure if he is asking for tip to get the same floor as I saw a $20 cash sitting on the desk. 3. The two different floors have very different smell, one of the two definitely needs some work. 4. Itemized receipt is not sent to you automatically. I have sent three emails asking for it as I think they overcharged me based on my calculation, and so far I still have not received any response. Searching online, seems like it is a common issue.

Nikky Felder

The room is beautiful I do want to say that first. However the front desk staff have not been helpful at all. When we checked in to our room first there were 2 different times that staff entered without us knowing. One knock and then they were entering the room I could have been getting dressed or anything that I don't want people seeing. Then the housekeeping staff was showing us the spa bathtub and noticed that the jets were not coming on. She sent an email for someone to come fix it but that never happened. So I then go downstairs after and tell a front desk staff member the issue she states they are sending sometime to fix it. We leave for the Strip and come back to it not being fixed so I go down again and the front desk staff states after waiting about 10 minutes that it could not be that night negative they are so busy so I agree for the next morning at 10am. We leave and come back again at 3: 30pm to find it is still broken. I do not understand why I'm being told it would get fixed then no one does their due diligence and makes sure it will happen. We chose this hotel because of the great reviews online as well as the room having a bathtub with jets for rejuvenation after all the walking and also for the balcony which many hotels do not have. However this experience was not a great at all and it was very disappointing and felt unsafe.

harry matsuura

Great room at the Boulevard Tower during this visit. Got an awesome fountain view of the fountains at Bellagio. First time staying at this tower that was closer to the strip and their casino which was great. We always love staying here and enjoy the restaurants and amenities. Winning a few bucks isn't bad either. If you can stay here you need to!

Jen P

This place is amazing. We got a city view room and it was spacious and very clean. The hotel itself was such a great experience. My new go to place in Las Vegas. I did see a lot of people bringing coolers which was a smart idea and we will definitely utilize going forward. The art and restaurants are top notch. Highly recommend and will definitely be back!

Julie G

We didn't stay here but enjoy going to Blue Ribbon oyster bar and restaurant. We were overwhelmed with smoke which was a shock to our system after enjoying the smoke free environment at MGM Park. Service was great in the restaurant but the staff in the casino was absolutely not friendly nor helpful at all even a bit rude at times. It is decorated very nicely if that is what is most important for your stay.