The Cosmopolitan of Las Vegas

Jason Holtzman

I just returned from a three night stay at the Cosmopolitan. We stayed in a King Studio Terrace room with a Japanese soaking tub. Originally, our room was not supposed to include the soaking tub, but the keys we were given at check in did not work. After walking back and forth between the front desk and our room multiple times, we were given an upgrade, which was greatly appreciated. Unfortunately, that is where the positive service experience ended. Throughout the remainder of our stay, the level of service fell well below what one would expect from a hotel of this caliber. To begin with, the in room phones did not work. It was impossible to reach the front desk or concierge using the hotel phone. Calling from a cell phone was possible, but wait times were consistently at least thirty minutes. In room dining was also poorly executed. We scheduled an order in advance, yet it did not arrive until an hour after the scheduled delivery time. While waiting, there was no easy way to check on the status of the order. The most concerning part of this experience occurred while we were waiting for our food. There was a loud knock on the door, and we assumed it was our delivery. Instead, a hotel associate entered our room unannounced, stating that he needed to conduct a room check. He walked in, shined a light onto our terrace, and then began to leave. When I asked what prompted the room check, he did not respond and appeared visibly uncomfortable before walking away. This interaction left us feeling uneasy and confused. The food throughout the hotel was consistently delicious, and while the spa was adequate, it did not stand out. Overall, due to the service issues we experienced, we will choose to stay elsewhere on our next visit to Las Vegas.

Urvashi Pandey

This was my 5th stay at the Cosmopolitan, and somehow, it still managed to outdo all the previous ones. I booked through Amex Platinum, which gave us access to VIP check-in, and from the very start the experience felt elevated. A special shout-out to the wonderful lady at the front desk who went above and beyond and upgraded us to a Fountain View room - a gesture that truly made our trip unforgettable. Watching the New Year’s Eve fireworks from our room was pure magic - hands down one of the best experiences of our lives. The view, the energy of the Strip, and the comfort of the room came together perfectly. A big thank you to the Cosmo team for making this New Year so special. Already looking forward to my next stay.

Kate S

I stayed at this hotel from January 3rd to 4th and was extremely disappointed. The room was dirty — crumbs or bits of paper were left on the floor. I reported this to the front desk, but nothing was cleaned. The light above the bed was broken and cannot be fully turned off, so either you call maintenance to fix it or sleep with the light on. Rooms are connected by doors, which makes neighbors’ noise very noticeable. We were woken up at 5 AM by neighbors arriving. Despite placing a “Do Not Disturb” sign since our checkout was at 4 PM, housekeeping still entered the room and even repositioned the sign inside. In addition, while watching a movie in the evening, I noticed an insect (bug or ant) crawling on my blanket. This made it impossible to sleep peacefully, as I was constantly worried about more insects. Furthermore, at the Wicked Spoon restaurant, my child found a small bone in the Nutella dish, which is completely unacceptable. Overall, I found the hotel extremely disappointing due to poor cleanliness, lack of privacy, maintenance issues, and unacceptable hygiene both in the room and the restaurant. I would not recommend staying here.

Callum Funnell

The only hotel I've stayed in on the strip where I don't have any feedback on how to improve things. Short wait to check in but the process was smooth and my FHR booking secured me an upgrade to a great room, a huge space with a pool view from the bedroom and fountain from the living room. Unlike other places I've stayed the dining credits were automatically applied and I didn't need to queue again for the desk on check out. Bed is comfortable, bath tub comes with salts, shower a great size with a bench, TV is smart and you can stream from your phone, fridge in the room to store your leftovers, decent quality loo roll, well equipped gym, great pool, the restaurants on site I tried Hatties Chicken, The Henry and Wicked Spoon were all very good and represented value for money. Wouldn't hesitate to stay again.

ed winkowski

chaotic. no direction or management attempted. no signs until you are almost to where you are going. no map. AND NO HELP FROM STAFF. ONE SECURITY PERSON WAS TALKING TO ANOTHER AND I WAS STANDING 3 FEET IN FRONT OF HER, AND SHE JUST KEPT TALKING AND IGNORED ME AND I COULDN'T GET A WORD IN EDGEWISE. WHY IS SHE STANDING THERE? What is her purpose? They don't have enough staff to handle the traffic and they have a poor way of dealing with security when there's a New Year's Eve celebration outside. Everybody at every door has to send people to the correct door since there's only one door for each person who might be going to parking or their room or the casino or the restaurant. The cosmopolitan made itself out to be something upscale and something nicer. It is not. Other hotels are much better run their gaming floors are beautiful and the staff helps you. The staff helps you. The cosmopolitan staff if you can find someone they're too busy or they're just going to ignore your presence. Why in the heck would I go to this place and pay premium prices for rooms and get crap service.?Why?