The Celestine Hotel Tokyo Shiba

Anna R

I stayed here for one night solo on a long layover a while back. The room was very small but good enough for one person. Got to wake up to an amazing view of Mt Fuji in the morning. I liked the area as it was quieter and less busy than other popular neighborhoods. The negatives: -I exclusively stay at 5-star hotels and I travel full time so I’m well-versed in this world. This was a 3-star at best. -The rooms are dated -No assistance with luggage at my arrival or up to my room (as one person with 3 bags this was an annoyance and something I expect from a 5-star)

Will Brennan

The service staff are amazing but the food was not great. The rooms are comfortable but fairly dated at this point. In general it feels like an older version of what a five star hotel is. In general I’d rather have better food than have someone open the elevator for me, or have paid massages available in my room. But again, everyone who works there is lovely and they all do an amazing job.

Sascha Rankin

Just a bit meh to be honest. Strange seeing so many glowing reviews, however this hotel feels like a hotel half the price. Service was great. However, the rooms are tiny, barely enough room to open your suitcase. Moreover, the entire hotel feels dated. Shower-bathtubs, frustratingly slow wifi, and signs of wear throughout the hotel. Combine this with exorbitant pricing such as ¥1,000+ coffees at the lobby cafe, the entire experience feels like somewhere a lot cheaper and made us feel a bit ripped-off. Location is great and quiet though, if a bit far from major train stations and other amenities. Overall, it wasn't bad per se, it just felt like poor value for money and I would recommend searching around for more modern and fair-priced hotels.

Jake Wright

Lovely stay! Staff are very attentive and friendly. Rooms were really well maintained during our stay. Super functional and perfect for those travelling to Tokyo from abroad. The location is sandwich-ed in between 3 different stations and a handful of lines making it a really great base for exploring Tokyo and the surrounding area. The area immediately by the hotel is also relatively quiet in the evenings which made for a more peaceful stay compared to our jaunt in Shinjuku.

Sarah Zhang

AVOID THIS HOTEL IF YOU ARE A FOREIGNER!!! We chose Celestine as the starting point for our Japan trip, expecting a 5-star experience as they proclaim. Unfortunately, it became our most disappointing stay, failing in both service and substance. The first red flag was their inflexible and seemingly discriminatory visitor policy. My mother, who was staying at another hotel, simply wanted to visit us briefly in our room to drop off her luggage after our long flight. She was stopped at the concierge by a Japanese gentleman with glasses who inflexibly enforced a "no visitors" rule. We accepted this, but what happened next was baffling and upsetting. My mother waited in the lobby, where she was having a friendly conversation with two other foreign guests. These guests offered her their leftover pizza as a kind gesture as they just finished eating. The same concierge who stopped her from visiting our room then approached her and told her she was not allowed to eat in the lobby. This was after the other foreign guests had just been eating their pizza there without issue. The inconsistency is glaring. It creates a very strong impression that the staff does not treat all guests equally, and it left a terrible, discriminatory taste in our mouths. Beyond this poor treatment, the hotel lacks the basic hospitality we experienced even in 3-star Japanese hotels. Not once did any staff offer to take our luggage to our room, a simple courtesy we've come to expect. For over $300 a night, the room was one of the tiniest we encountered. It did not have the advertised view of the Tokyo Tower, and the amenities were severely lacking. The breakfast, at a steep 3,300 yen per person, was mediocre and not worth the price. Regarding location, while it's close to the Tokyo Tower, it's far from the convenient Yamanote Line. Be warned if you have large luggage, the nearby subway entrances are stairs-only, and you will have to walk a significant distance to find an escalator or elevator. This hotel is no where near a 5-star hotel in its service, room quality, and value. Least to say, we will not be returning.