The Apurva Kempinski Bali

Laurensia Ert

Went to Apurva for a one-night stay with my boyfriend because we were curious to try two of their restaurants — Bai Yun and Oku. Both restaurants were amazing! The service was superb, and Oku even exceeded my expectations. We had such a great time. The next morning, breakfast was also really nice — great service, good food, and plenty of options. However, we were disappointed with the room. - The bathtub was broken and couldn’t drain. We first reported it around 4 PM and asked the Front Office to fix it while we were out at 5 PM. When we returned at 7 PM, nothing had been done. We called again and requested it to be fixed while we were having dinner at 8 PM. It was finally drained, but once we used the bathtub again, it got stuck and wouldn’t drain again. I think they have an underlying issues here. - The pool also wasn’t great, which was surprising — I’m not sure how no one else seems to mention this. It definitely didn’t feel like the standard of a 5-star hotel. - There was a cockroach on the bedroom wall. We didn’t complain since it wasn’t a big deal to us, but their pest maintenance should really be more thorough. We were on the 5th floor and never opened the balcony, so it was quite unusual to see one inside the room. I genuinely hope these issues can be fixed, because the service and restaurants were fantastic — but the room experience really needs improvement. But will definitely give it another try next time!

Ayu Kemala

Our stay was beyond satisfying, everything was absolutely perfect from the moment we arrived until the day we checked out. The room was immaculate, comfortable, and beautifully maintained. Special appreciation to Armi and Jaya from the housekeeping team for preparing the room so thoughtfully. The service throughout our stay was exceptional, especially from Mr. Dewa Pong and his concierge team, including Novi, who consistently went above and beyond to ensure our comfort and satisfaction. We were also deeply touched by the Pala Rooftop Bar team, who kindly celebrated our son’s birthday, and by the In-Room Dining staff who delivered a lovely birthday cake for him. The peaceful and relaxing atmosphere made our stay truly enjoyable. We genuinely felt welcomed and well cared for in every way. 🤍

Εβελίνα Πετρουγάκη

The Apurva Kempinski is truly breathtaking — an architectural masterpiece that leaves you in awe from the very first moment. The entire complex feels grand and majestic, perfectly blending luxury with Balinese elegance. Every detail, from the impressive lobby to the stunning ocean views, reflects impeccable design and attention to detail. The atmosphere throughout the resort is both sophisticated and serene, making it the perfect place to relax and indulge. A special mention goes to Koral Restaurant — an absolutely unique dining experience. Enjoying an exquisite meal surrounded by an underwater world was simply magical. The food, presentation, and ambiance were all exceptional, making it an unforgettable highlight of our stay. A truly remarkable resort — one of the most impressive places we’ve ever stayed at!

peggy chong

Came here to stay for our friend’s wedding and wow! The resort was stunning and the staff provided excellent service throughout our whole stay. Shoutout to the housekeeping staff especially Widi and Melanie! Both were so professional and friendly by making sure we had plenty of water bottles and towels. Our room was always immaculate when we come back from exploring the resort. Excellent service and made our stay so comfortable! We booked a couple’s massage as a treat before leaving and Lisna and Nindya took great care of my husband and I. Lisna listened to my concerns for my problematic areas and by the time she was done, I was a new person! Definitely recommend booking a massage if you’re staying here! We had a late fight leaving Bali and the resort had an awesome departure lounge what is way more comfortable than being at the airport. They provide coffee, light refreshments and ac! Keyshia was amazing at making sure we are comfortable and if we needed anything else while we waited for our taxi. I highly recommend checking the lounge out instead of killing time at the airport for your flight. Besides the stunning views, the staff goes above and beyond to make sure you have an incredible time! You can’t go wrong staying here! Love this place!

Chanatinat Wongwat

I don’t even know how to express how impressed I am with The Apurva Kempinski Bali since the very first moment I stepped in. The staff at the front door lobby were incredibly kind and escorted me to the main lobby, where I met Jessica Novia (Lady in Red), who took care of me throughout my stay. She impressed me from the very first second with her warm and welcoming manners. This is truly the best hotel I’ve ever stayed at. Everything and everyone were just perfect, from the team at the Cliff Lounge to the staff at the beach area and beyond. This experience truly proves that the hotel provides exceptional service in every way. Absolutely the best! I would definitely choose The Apurva Kempinski Bali as my first choice when I come back to Bali. I also love that the hotel provides daily activities like yoga, paddle boarding, and circuit training, it’s perfect for a staycation, and I don’t even have to leave the hotel at all!