The Algonquin Hotel, Autograph Collection

Bruce Peck

⭐️⭐️⭐️⭐️⭐️ Five-Star Service, Old-School Hospitality, Unmatched in NYC Our recent four-night stay at The Algonquin Hotel was nothing short of extraordinary. I can say without hesitation that this was one of the best hotel experiences we’ve had anywhere in the world. The level of service, warmth, and genuine humanity displayed by the staff was remarkable — and rare, especially in a busy New York City property. At the front desk and throughout the lobby, Maria (the front desk manager) set the tone: funny, personable, and endlessly helpful. Alongside her, Marcus, Jimmy, Tenvin, and Sean each brought their own unique style, yet every interaction carried the same personal touch and joyful eagerness to help. Whether assisting guests, chatting with us while we enjoyed a cigar outside, or helping complete strangers on the street with directions, they treated everyone with the same care and respect. Watching them seamlessly balance hospitality and humanity was genuinely impressive. John, our breakfast waiter each morning, was an absolute gem. Attentive, friendly, and effortlessly warm — he made every morning start on a high note. That kind of consistency and kindness is unforgettable. A special thank-you as well to Mildred and Kaba from the housekeeping team. They were delightful throughout our stay — efficient, caring, personable, and wonderfully detail-oriented. Their pride in their work truly showed. We have stayed at Marriott properties around the globe, and as a Lifetime Titanium Bonvoy member, I don’t say this lightly: the service at The Algonquin ranks among the very best we’ve ever experienced — if not the best. We now have a home every time we visit New York City. Bravo. Well done. Truly exceptional.

Julianne

The Algonquin Hotel Times Square feels like stepping into another era, warm, cozy, and full of history. The lobby is especially beautiful and perfect for slowing down. Drinks and food were great, service was welcoming, and the location is ideal! It’s close to everything but still feels tucked away. They’re currently renovating some rooms, which is exciting, and they have an adorable resident rescue cat.

Jennifer Staton

The hospitality was fantastic all around, a great stay! The only real downside was the Hamlet has retired and we were excited to meet him. The rooms are small, but that’s expected in NYC. Depending on your needs, there is not a fridge or microwave in the room but there is ice available. There’s also a lot of street noise - but again - expected in NYC. We put the room’s fan on and it drowned out the street noise pretty well. We enjoyed the hotel’s proximity to Bryant Park, Grand Central Station, and Times Square. The food and drink at The Blue Bar were good as well - we used our daily $45 resort fee there. We’d stay here again - after the new concierge cat is on board!

Darius Kahan

Genuinely bad. For context, I’m a Hyatt Globalist (consistently spend 60+ nights in hotels per year), and wanted to give Marriott an open-minded chance. I’m now glad to know choosing Hyatt over Marriott was the correct move. Stayed at this hotel in December where I stood at the bar for 20 minutes without being served, and then decided to leave without anything. The room has a significantly marked desk, an unclean shower glass wall, and smells like old dirty carpet. Small details like rough single ply toilet paper make it evident that the hotel cuts corners. The bathroom comes with disposable paper cups wrapped in plastic, and the soap is bolted to the wall like a Holiday Inn Express, which, for the price point, is unacceptable. For anyone loyal to Marriott, I urge you to try alternatives.

Gent Welsh

Had our room cancelled today by hotel employee, Gwyen Moses, without recourse available. The hotel contacted me a few days ago to have me update an expired credit card on file. The hotel threatened to cancel my reservation by 4pm that day if the card was not updated. I followed their instructions to the letter and updated my card on the Marriott website. Today, I received an email from Gwyen saying they had cancelled my reservation because the card wasn’t updated, when it was. To make matters worse, the hotel then wouldn’t rebook me and said the hotel was full. This is how they treat Platinum Marriott members. Do not do expect fair customer service from Gwyen nor this hotel. The previous reviews on poor customer service are 100% spot on.