Taj Exotica Resort & Spa Goa

navneet kaur

We had a lovely stay at Taj Exotica, Goa. The resort is beautiful and peaceful, but what truly stood out were the people. Teni was warm, kind, and genuinely caring — my child was so happy because of her sweet gesture. A big thank you to Bincy as well for kindly allowing us an early check-in after a long journey. We left with happy memories and would love to return again

Prachi Sharma

We had an absolutely wonderful stay at Taj Goa! 🌴✨ The property is stunning, beautifully maintained, and surrounded by serene views that make it feel like paradise. The staff was extremely warm, attentive, and always went the extra mile to make us feel special—Taj hospitality truly never fails. There are thoughtfully curated activities throughout the day such as morning yoga, shell painting, and sunset rituals, which add so much charm to the experience. The rooms were spacious, comfortable, and designed with great attention to detail. Overall, it was a perfect blend of relaxation and unique experiences. Highly recommend Taj Goa for anyone looking for luxury, comfort, and unforgettable memories. ❤️

naresh mohan bharti

Dear Taj Exotica Goa Team, I recently stayed at your property for 3 nights and would like to share some honest feedback regarding my experience. 1. Check-in Experience – Highly Disappointing • While we were welcomed in a traditional Goan style, the check-in process quickly turned unpleasant. • Despite one night already being paid in full and credit card details shared in advance for the remaining stay, I was repeatedly asked to make payment on arrival. • I had clearly mentioned that I would settle the payment in the evening using vouchers. However, the staff member kept insisting on immediate payment and requested to see my vouchers on the spot, even with my kids accompanying me and visibly tired after travel. • It was not only unprofessional but also intrusive — he took photos of my vouchers including the PIN, which raises serious concerns about security and privacy. • Eventually, after much back-and-forth and escalation to a senior team member, we were allotted our room — after a delay of more than 3 hours (we arrived at 12 PM and got our room only around 3:30 PM). This kind of behavior was shocking, especially coming from a Taj property. Having stayed at various Taj hotels before, this was the first time I felt such a lack of grace and professionalism. 2. Room and Property • The property itself is vast and beautiful, offering a serene and peaceful environment ideal for a family vacation. • The rooms were decent and aligned with expectations. 3. Restaurant and Dining Experience – Needs Major Improvement • The breakfast spread was subpar, barely matching even a 3-star category. The options were limited and not thoughtfully curated. • Dinner was extremely disappointing — the food lacked flavor, and there was no authenticity in taste. • The restaurant service was inefficient and unprofessional. For basic things like a clean table or a glass of water, we had to repeatedly chase the staff — at times even the restaurant manager. • The attitude of some staff members was arrogant, which is not what one expects at a luxury resort. • However, I must appreciate the staff at the beachside restaurant, who were warm, courteous, and attentive. 4. Overall Hospitality and Staff Training • There is a noticeable gap in hospitality standards at Taj Exotica Goa compared to other Taj properties across India. • It appears that the local management may not be upholding the core Taj values that we, as loyal guests, have come to admire. • Hospitality is not about cost — it’s about attitude, training, and respect. A warm greeting or polite conversation doesn’t cost anything, yet it makes all the difference in guest experience. • I strongly recommend that staff be provided with better training, especially in handling guest check-ins, privacy protocols, and overall service standards. 5. Value for Money • Given the premium pricing of the property, the overall experience did not justify the cost. • In fact, we noticed several nearby properties offering similar or better service at a much more reasonable rate. In conclusion, while the property has its natural charm, the service quality and hospitality standards fell far below expectations. I sincerely hope that you will take this feedback constructively and work towards delivering the level of service that Taj is known for

Rohit Gupta

We recently stayed at Taj Exotica, Goa, and as expected from a Taj property, the resort itself is breathtaking. The best part of our experience was undoubtedly the magnificent property — sprawling acres of lush greenery, beautiful showpieces, a grand and elegant lobby, multiple restaurants (including a sea-view dining option), a large swimming pool, kids’ play area, and well-maintained gardens. The entire ambiance radiates luxury and serenity. The private beach access was another highlight. The beach was clean, peaceful, and just a 30-second walk from the resort’s back gate. The convenience of electric vehicles to shuttle guests from their rooms to the beach was very thoughtful and added comfort to our stay. These elements make the resort perfect for relaxation and leisure. However, the service experience was far from what one expects at a five-star luxury property like Taj. We checked in after 2 PM — the standard check-in time — yet had to wait for almost 30 minutes for our room, as we were told it was “still getting ready.” This was surprising and disappointing. Despite having numerous staff members stationed across the property, most seemed uninformed or responded with the standard line — “I will check and get back to you” — but rarely did anyone actually follow up. When we finally reached our room, the key card didn’t work. After multiple failed attempts, housekeeping had to fetch a master key to open it. We were told that a new key would be arranged soon, but it only arrived after repeated follow-ups. The front desk was often unresponsive — half the calls went unanswered, and even simple service requests took 10–15 minutes to fulfill. The travel desk, in particular, was nearly impossible to reach over the phone; I had to visit them in person to get assistance. For a room priced around ₹35,000 per night, the level of attention and service felt quite underwhelming. It seemed that staff energy was directed more toward high-profile or foreign guests. The dining experience was also mixed. For instance, the pasta we ordered for the kids lacked ingredients like corn or mushrooms — when asked, the staff simply said we should have mentioned it explicitly. Similarly, my Fish Exotica order came with mixed white and brown rice, despite clear instructions to serve them separately. We also booked the Divar Island trip through the hotel, which turned out to be an average experience — not what one expects from a brand like Taj. The SUV was excellent and the guides were knowledgeable, but two guides for a family of four seemed unnecessary. The snacks were cold, lacked variety (no non-veg or soft beverages), and the boat ride lasted only 20 minutes instead of the promised 30. Overall, while Taj Exotica Goa offers a visually stunning and relaxing atmosphere, the service quality leave much to be desired. We had a “good” experience — but at a property of this reputation and price point, one expects an exceptional and memorable stay, not just an average one.

Noopur Arora

We recently stayed at Taj Exotica Goa and the experience was truly beyond imagination. The property is stunning — beautifully designed with thoughtful touches that cater to every guest’s need. Right from the moment we arrived, the lavish welcome set the tone for an unforgettable stay. The check-in process was seamless, our requests like early check-in were fulfilled without any hassle, and every interaction with the staff was marked by warmth and attentiveness. What truly stood out was the impeccable hospitality. Every staff member we interacted with was not only courteous but also exceptionally confident and proactive — a reflection of world-class service. The activities curated by the resort were engaging and well-planned, and the private beach was pristine and inviting. Our room, with a garden view and private plunge pool, was simply breathtaking — it genuinely felt like a slice of the Maldives in Goa, with every comfort and detail thoughtfully provided. The food quality and service at the restaurants exceeded our expectations, making every meal a delight. Every part of our stay — from the luxurious room to the serene surroundings — was managed so smoothly that we felt completely at ease. This was undoubtedly one of our most memorable vacations and we are already looking forward to visiting again soon. Thank you to the entire team at Taj Exotica for crafting such a wonderful experience!