Sunbay Hotel

Marilyn O

This hotel has been criticised unfairly. Our Family has been cared for by lovely, genuine,wonderful staff. From reception, office, chambermaids and catering we have been looked after with the utmost of attention and loveliness. What I would like to see at this hotel are perhaps pictures of staff in the main lobby and name badges on the catering staff so we know who these persons are. The catering staff please realise you are valued and without you the breakfasts would not be so lovely. Thank you so much for making our family feel so welcomed. Thank you also the chambermaids who carefully changed our beds and tidied our rooms. Also thank you staff for opening an adjoining door so our family could go in and out of each room so easily. Really helped our special needs GranSon who felt safe knowing that his Aunty was so near in the next room. God bless you all and see you again soon. ❤️🙌🏽💕🙏🏽

David Wilkinson

The room I had was very late 70s bamboo furniture and everything was painted yellow. Certainly needed some repairs and the shower wasn't worth attempting. But the staff were polite and helpful. Breakfast o er the 2 days were quite poor but the coffee and fruit juice were delicious.

Tracey Alleyne

I stayed at this hotel 2 years ago and found ants in the bedroom. The pool was dirty. Asked for a different room the staff did their very best. Breakfast wasn’t that bad The reception ladies were very polite and helpful. The hotel needs a lot of work, including cleaning and maintenance, as well as a swimming pool.

Clare Winder

We are part way through our stay at Sunbay. They keep saying they are a budget hotel but this trip cost more than most 4 or star all-inclusive hotels I've stayed in in Europe, more than the nightly rate I paid at the MGM grand in Las Vegas last October and more than most 4* hotels I've stayed at in the UK. However, compared to the hotels around the area it is cheaper as the are next to some really luxe places such as Sandals which is incomparable. I'm comparing Sunbay to its own social media which let's it down a little as the reality doesn't match your expectations. The hotel is fine, the staff are fine, the beds are OK. There is a bit of a musty smell in the room and when you initially turn on the air conditioning. This could be rectified by opening the doors and letting some air in, which I'm not going to do as the mosquitos and other bugs are feasting on me! Reception are lovely and the lady who organises the trips is helpful. The security, garden and wait staff are all really friendly. Haven't tried lunch and dinner as its a little over priced for a 3 star and compared to what's around locally. If they got the price point right they could do better with the restaurant as the cook is talented and they have great facilities. The pool is great as there is a 55cm pool which is great for kids then another much deeper plunge pool. We have always been able to get a lounger and they are well maintained. The room is clean, the bathroom spacious with a large balcony with a pool view that has two chairs and a table. It would benefit from somewhere to hang your swimwear to dry. The AC works well and cools the room quickly. The TV has lots of options such as movies from HBO. The location is good, the beach is close by, if you want a lifeguard on duty yoh can walk up to Sandals . All the beaches are public so you can spread your towel on the ground anywhere. There are shops and restaurants near by and you can also use the restaurants in the other hotels. There is a bus nearby and its easy to get a taxi. The services Free WiFi in your room and in public areas. There is TV in the lobby area and yoh can sit and play games. The pool is open 7am to 7pm. Breakfast is from 7.30am Friday 19th December 2025 2 adults 2 children from Yorkshire in England.

Barbara Rodick

Building looked good. Restaurant did not serve dinner. Breakfast was complimentary. Coffee was instant. Some staff were very helpful, but others were not. We were told no dinner, either go out or have delivered. Staff in the evening apparently not helpful in ordering food.