Sunbay Hotel

Akilia Rivera

I am currently staying at the Sunbay hotel.....and I will say firstly that the staff is amazing, they are truly the saving grace for this establishment. This hotel needs a tru revamp..it feels like an old folks home and i do not mean that in a derogatory way its just not for the person, couple, or family looking for some energy in their stay. They say they have complimentary breakfast yet they declined to say that they ration off the portions...real eggs are a luxury.. powdered eggs and beans are served daily..the "bar" closes at 5 the restaurant is not up to par for even what many would consider to be a local dive in their neighborhood...I had no hot water...no tv..no wash cloths...just a bad first day..I was moved into another room which I was happy for. Like I said to start the staff was amazing..but the facility was not...stay to find out for yourself

Marilyn O

This hotel has been criticised unfairly. Our Family has been cared for by lovely, genuine,wonderful staff. From reception, office, chambermaids and catering we have been looked after with the utmost of attention and loveliness. What I would like to see at this hotel are perhaps pictures of staff in the main lobby and name badges on the catering staff so we know who these persons are. The catering staff please realise you are valued and without you the breakfasts would not be so lovely. Thank you so much for making our family feel so welcomed. Thank you also the chambermaids who carefully changed our beds and tidied our rooms. Also thank you staff for opening an adjoining door so our family could go in and out of each room so easily. Really helped our special needs GranSon who felt safe knowing that his Aunty was so near in the next room. God bless you all and see you again soon. ❤️🙌🏽💕🙏🏽

Eli Warnock

The hotel looks nice in the pictures online, and even looks ok when you walk through the lobby to the pool, but the rooms are a different story. Peeling paint, leaky ceilings with water stains everywhere, no blankets or spreads on the beds, minimal toiletries, and very poor water pressure. No coffee/tea in the rooms, housekeeping only every other day and they don’t always leave enough clean towels, and the front desk staff will not do anything about any housekeeping issues when housekeeping is not on site, which is before 5pm and not until after 8:30 AM. About 25% of the front desk staff were friendly and helpful, the rest would rather stare at their phones or laptops than help you. The breakfast staff were fine, but the food was below average and repetitive with minimal variety. Parking was adequate because the hotel was half empty and few people had cars. The onsite restaurant is only open two nights per week. There is not much shopping or dining within easy walking distance. Traffic is pretty bad at rush hour.

Tracey Alleyne

I stayed at this hotel 2 years ago and found ants in the bedroom. The pool was dirty. Asked for a different room the staff did their very best. Breakfast wasn’t that bad The reception ladies were very polite and helpful. The hotel needs a lot of work, including cleaning and maintenance, as well as a swimming pool.

David Wilkinson

The room I had was very late 70s bamboo furniture and everything was painted yellow. Certainly needed some repairs and the shower wasn't worth attempting. But the staff were polite and helpful. Breakfast o er the 2 days were quite poor but the coffee and fruit juice were delicious.